Why would Disney cancel our reservations at LTT?

[n2mm]

For the record, reservations are tagged when they are modified/canceled/etc.. Looking at it wont tag it, but doing anything to it will.

Contact Disney - they can find out exactly who canceled your reservation. If it was someone from reservations making a mistake it should have a note saying who requested the cancellation, like if someone called-in and gave the wrong confirmation number.

If none of that is there the res agent needs to get dinged and reprimanded for not doing their job properly. If it's concierge at a resort, they need to be read the riot act about the rules again.

After my LeCellier ADR was cancelled and I did write to Disney, a CM did call me and we talked for a while about how disappointed we were and how could this happen? She did admit that someone in reservation DID cancel my reservation "in error". They researched my ADR as I had included the reservation number in my letter. She even knew I had made some modifications to other reservations prior to arriving, but knew I had not cancelled this reservation. She ended the conversation with saying that she would be notifying the department that oversees dining reservations to let them know that a mistake occurred.

 

[persimmondeb]

I always make sure that I have the numbers, just on the theory that it's a big, complicated system, and things get lost. I've never had a real issue, although it took them a couple of minutes to find us at LeCellier once.

 

[kaytieeldr]

That's not true at all, and again, against company policy.

You do NOT inconvenience one guest for the convenience of another. What's so hard to comprehend about someone at Disney doing things that are wrong either out of stupidity/poor training or malicious intent for their personal gain?

Oh, please. I'm not talking about company policy, or justifying anything, or anything that would fuel your vendetta against the Disney company and Walt Disney World. I'm SIMPLY trying to cheer up the poster whose vacation was SO horrible. Did you read her post, everything that went wrong? Are you of the mindset that no matter how bad things are, there's always somebody for whom things are even worse? Well, I was just trying to make n2mm feel better by telling her the person who ended up with - not was given, but coincidentally ended up with - her accidentally-cancelled reservation had been, until that point, having an even worse vacation than she.

 

[skater]

I've always taken my adr #'s but I think I'll bring the printout this year!

 

[mousermerf]

Oh, please. I'm not talking about company policy, or justifying anything, or anything that would fuel your vendetta against the Disney company and Walt Disney World. I'm SIMPLY trying to cheer up the poster whose vacation was SO horrible. Did you read her post, everything that went wrong? Are you of the mindset that no matter how bad things are, there's always somebody for whom things are even worse? Well, I was just trying to make n2mm feel better by telling her the person who ended up with - not was given, but coincidentally ended up with - her accidentally-cancelled reservation had been, until that point, having an even worse vacation than she.

So you entirely fabricated a fantasy and want that to be taken seriously as a form of comfort?

I'm giving her advice on what to do about it and how to proceed with the situation - you're just trying to get her to accept wrongdoing.

Who is really more in her corner?

 

[kaytieeldr]

So you entirely fabricated a fantasy and want that to be taken seriously as a form of comfort?

I'm giving her advice on what to do about it and how to proceed with the situation - you're just trying to get her to accept wrongdoing.

Who is really more in her corner?

n2mm's vacation is in the past, and she has contacted Walt Disney World, and a Cast Member has contacted her and discussed the cancelled dining reservation that can't be rescheduled because, again, the vacation and dining reservation are in the past (and the Delorean has been decommissioned and smashed by a train). She very obviously knew how to proceed with the situation, and did. She wasn't seeking advice. She was merely relating an experience - actually, a number of experiences in a relatively disastrous vacation.

Do you really equate humor used to soften a mood with 'fabricating a fantasy'? Really? Interesting.

Anyway, it's always good to get a completely unbiased point of view - where the poster realizes that sometimes people just plain make mistakes, that something didn't happen due to stupidity (again, really?) or lack of training, or malicious intent, or because someone was deemed to be 'better' than someone else, or looking for a tip. It's ENTIRELY possible the two incidents weren't related at all.

Consider this likely scenario: One person made a mistake by cancelling the wrong reservation accidentally. Not stupidity, not training, not maliciousness, not greed. At some later point, another Guest called in or went online and made a reservation at that same restaurant for that time and party size because the time was available.

 

[mousermerf]

And there are supposed to be safeguards built into the process to stop that from happening - ignoring those and having an "accident" occurs when someone is poorly trained or performing poorly.

 

[kaytieeldr]

Then again, sometimes accidents just happen. There are concrete posts in front of a department store entrance here, to prevent motor vehicles from driving through the front doors.

Didn't stop one elderly driver last year. He managed to get between two posts without damaging either one, through two sets of glass doors, and into several customers, before stopping. The car had brakes (yet another safeguard, in addition to the structural ones and the driver himself). Didn't matter. Accident.

 

[mking624]

Something similar just happened to me. I booked all our ADRs at the 180 mark back in March. One of them was for Wolfgang Puck Cafe on 9/21 at 12pm. We wound up changing some ressies a couple days ago and I changed Wolfgang Puck to 9/20 at 1:15pm. For some reason, the online system wouldn't let me cancel the original ressie on the 21st. And I didn't have a double booking for the same time...the next reservation was for that night, hours later. So I called today to cancel Wolfgang Puck for the 21st. The CM asked why, I said I just switched it to a different day. She tried pulling it up and said it had already been canceled. She asked if I had already done it online or something, I said no...just booked the new reservation online for a completely different day but was unable to do anything with the current reservation. So she said "well, it's already taken care of." That's a little concerning...I mean what if we DID want to eat there two days in a row? Nothing was double booked. And it concerns me about my other reservations. I'm glad I stumbled on this thread because I wouldn't have thought to bring the print outs of my reservations. DEFINITELY doing that now. Le Cellier is part of our trip and I'd hate to show up and be told I don't have an ADR and have no way to prove I made one.

 

[FOXFIELDZOO]

Had reservations for 7/24 at 6:40 party of 9. On the 23rd we stopped in to verify the time because my husband insisted I told him 7:40. They said 6:40 had been correct but the reservations had been cancelled due to overbooking at that time. We were lucky to be able to get a reservation for the 24th at 7:10 but they told me to come at our original time and they would give us first available. We then arrived at 6:25 and was seated at 6:30, the whole thing makes no sense to me. I am curious, has this happened to anyone else? We did not receive an email or anything that our reservation had been cancelled.

Did you have Free dine? I wonder if they cancel on the free diners to give the paying ones priority ?

 

[grandmadebby]

Did you have Free dine? I wonder if they cancel on the free diners to give the paying ones priority ?

My daughters had a pin for free qsdp but we paid the little bit of difference to upgrade to the regular dining plan. That is kind of what I thought may have happened but like I said the CM was very helpful and apologetic that it had been cancelled. My family and I talked about it and all of us agreed that she didn't seem surprised that it had happened which is what made us think it is somewhat of a common problem.

 

[PrincessArlena'sDad]

We had a ADR disappear on us as well, and it was our Candelight Processional package!

It was at Biergarten. This is what happenened.

Our friend decided last minute to join us that day, so we decided to ask at the podium if we could increase our party from 5 to 6. I knew that usually this would not be a problem, but CP packages were sold out. But, I figured no harm in asking.

Well, we check in at the podium. They have our ADR, no problem. I asked about the extra seat, and the CM said he had to ask the manager. He comes back a min later and said they could do it, but we'd have to wait a bit longer for seating. We said great. He gave us the pager and we went to sit down.

A half hour later we are still waiting for the pager to go off, so I go ask how much longer it'll be. A different CM is at the podium. She asks for my name, I tell her, and she can't find us on the list waiting for a table. She then looks for us on the not-yet-checked in list, and we aren't there either. She asks if we're sure we had an ADR, and I said yes, and I show her the pager we got when we checked in. This confuses the CM. She said she doesn't knopw how we got the pager, but as we have no ADR, we can not be seated, and they had no room for walk ups.

I asked to speak to a manager, and I told her what happened. She apologized for the mix up, seated us immediately, and made sure we all got our CP tickets. She did not doubt us for a second (I'm guessing because it was the same manager the first CM spoke to!)

The only thing we could guess is the first CM cancelled our ADR instead of upping the number of guests. How he did this without knowing it, well

 

[skater]

Did you have Free dine? I wonder if they cancel on the free diners to give the paying ones priority ?

I don't think that's the problem. Besides (and I know you didn't mean it that way), people on a free dining plan are still paying customers. They just have a different package that includes food.

 

[n2mm]

I don't think that's the problem. Besides (and I know you didn't mean it that way), people on a free dining plan are still paying customers. They just have a different package that includes food.

I agree, I don't think they single any one particular group. When my ADR at LeCellier was cancelled, I was on the delux DDP which I paid for. (Which became a pain, as I needed to use the TS credit as I already had ADRs for other days.)

 

[mousermerf]

Then again, sometimes accidents just happen. There are concrete posts in front of a department store entrance here, to prevent motor vehicles from driving through the front doors.

Didn't stop one elderly driver last year. He managed to get between two posts without damaging either one, through two sets of glass doors, and into several customers, before stopping. The car had brakes (yet another safeguard, in addition to the structural ones and the driver himself). Didn't matter. Accident.

But he has to pay for damages that he caused because of his accident.

That doesn't make it the store's fault or the car's fault or anything else - he has to pay.

Same for Disney, their employee screws up they have to pay for the damages.

 

[kaytieeldr]

Again, even before your input, the OP had completed her vacation (from hell), had contacted Walt Disney World about the cancelled-but-not-by-her-and-not-with-her-knowledge-and-not-with-her-authorization reservation, and had discussed it at some length with a Cast Member who called her. Until and unless somebody invents time travel, there is no way Walt Disney World can replace that reservation. I'm not sure what form of payment you expect from an unidentified employee who cancelled what appears to be the wrong Guest's reservation in error.

 

[FOXFIELDZOO]

My daughters had a pin for free qsdp but we paid the little bit of difference to upgrade to the regular dining plan. That is kind of what I thought may have happened but like I said the CM was very helpful and apologetic that it had been cancelled. My family and I talked about it and all of us agreed that she didn't seem surprised that it had happened which is what made us think it is somewhat of a common problem.

That not good, but good that they aren't bumping the free dine guests

 

[FOXFIELDZOO]

I agree, I don't think they singel any one particular group. When my ADR at LeCellier was cancelled, I was on the delux DDP which I paid for. (Which became a pain, as I needed to use the TS credit as I already had ADRs for other days.)

I just thought they could use that as an excuse if need be ,did you get to use your credit up ,that would be a pain ,we are doing the delux ddp in october hope that doesn't happen,I guess you would have to get a QS then

 

[n2mm]

I just thought they could use that as an excuse if need be ,did you get to use your credit up ,that would be a pain ,we are doing the delux ddp in october hope that doesn't happen,I guess you would have to get a QS then

Yes, we did manage to use the credit but it was a sad quiet meal. After we left LeCellier with our tails between our legs, we went to the front desk to do a quick search of our cancelled ADR and the CM pulled it right up and said it had been cancelled a week earlier at 8:30AM (ish), but could not tell who cancelled it. It was around 7:30PM now and I needed to use the credit. So I asked about Kona or GF Cafe and they could get us in at the GF Cafe at 7:55PM so we booked it. We jumped in the car and went straight over. I was really grumpy (as many of us planners would be) and can't even tell you what I ordered. I just didn't want to be there as I was angry, hurt, and confused. It was a learning experience for sure. All of my planning and preparing for the trip just didn't seem to matter. While at the desk of the resort, I did confirm ALL of my other ADRs to make sure everything was there. But I was a little "gun-shy" and kept expecting the worse. I'm over it now and am busy planning all of my future trips. I learned a lesson (or two) -- always have your ADR numbers with you (though it would not have helped me), and always expect that no matter how much you plan, things still don't always go as planned. I'm hoping for a nice quiet and relaxing trip next month, as I prepared for my very busy end of October trip with the extended family to help celebrate my retirement!

 

[Melanie230]

This has now happened to me. I was going through all my ADR's last night to make sure I didn't have any leftover that needed to be cancelled. Low and behold...my 1900 Park Fare ressie for myself and my daughter had been cancelled. I have no idea how this happened...I didn't cancel it. I have been trying all morning to rebook it and I am getting nothing.