Long hair a pain in the butt? I always found short hair to be that, always having to get it cut never being able to do much with it. I decided many years ago to grow it long and found it so much easier to keep it like that, though I have had people suggesting I donate it its not going to happen.
I think that is probably a polite way for them to tell you that your hairstyle is not as attractive on you as you think it is.