Why can't anything ever be easy?!!

[always quiet]

I am so angry right now, I could throw one heck of a temper tantrum!! Last Oct., I bought a new Frigidaire refrigerator. I noticed this summer that the freezer compartment kept icing up on the tower. I called for service and they came out to repair it. Still ices up, called a second time...another call.....STILL ices up....this goes on for 4 service calls!! I called Frigidaire and complained to them. They schedule another call and tell the authorized repair co. to call them once they confirm that it is indeed the same problem. Frigidaire tells me that since there seems to be a problem with my unit, they will authorize to have the unit replaced with the same model or better. Great!! I am quite happy....til I get a call from Lowes, telling me they have the new unit and I have to either BRING IN my refrigerator or pay to have the new one delivered!! The authorization was not for delivery, only replacement. I called Frigidaire back and they proceed to tell me that since the unit is being replaced AFTER the one year warranty period, it does not cover pick up and delivery charges!! I try to explain to them that this problem has been going on for months, it didn't start after the first year. I don't see why I should pay delivery since I have allowed their people to come out four times to try and repair it! Should I of demanded a new unit prior to Oct 15th?!!

I am waiting for a supervisor from Frigidaire to call me back. I don't know if he'll listen any better than their service dept did. To add insult to injury, they don't even have a toll free #!! Word of advice....if you have a "lemon" demand a new one within the year!!

Thanks for listening to me rant.....

 

[moinab]

I'm so sorry for your frustration. We are going through similar issues with our car. We had the alternator replaced a couple of months ago. Almost immediatley, the belt started squealing. We brought it in 4 times within one month to have it adjusted. Finally, the belt snapped while DH was on a job interview, 15 miles from home. He called and demanded that they tow it in and fix it. They tried to make us pay for the tow, but when DH had them pull up the records showing that we had brought it in repeatedly for the same problem, they didn't charge us anything. He did have to speak to a couple of different people, though.

Good luck to you. Keep going up the chain of command, if you have to, and try to be respectful, but firm. You shouldn't have to pay for anything.