Who to contact about room cleanliness

[88golf88]

Who is the best department to contact to voice concerns about our recent stay at OKW and the cleanliness of the room, or lack there of?

 

[Chuck S]

I'm sorry you had issues. I would email the DVC Member Satisfaction Team at dvcmembersatisfactionteam@disneyvacationclub.com

I hope your problem is rare. I just returned from OKW, and my room was pretty much spotless, one thing I did notice on my next to last day was that the TV remote was missing. I rarely turn on the TV, so did not notice it earlier.

 

[OKW Lover]

Who is the best department to contact to voice concerns about our recent stay at OKW and the cleanliness of the room, or lack there of?

The best thing to do is to dial 0 from your unit and speak to a manager so that the issue can be resolved to your satisfaction without affecting the rest of your stay.

If its too late for that, then Chuck S has the best suggestion.

 

[disneynutz]

The best thing to do is to dial 0 from your unit and speak to a manager so that the issue can be resolved to your satisfaction without affecting the rest of your stay.

If its too late for that, then Chuck S has the best suggestion.

Calls from the room or any phone on property goes to a call center. They will either act like the party who you are calling or they might transfer the call if your are demanding enough. If you want to speak to a manager, go to the front desk in person.

Bill

 

[horselover]

Calls from the room or any phone on property goes to a call center. They will either act like the party who you are calling or they might transfer the call if your are demanding enough. If you want to speak to a manager, go to the front desk in person.

Bill

Always best to go to the front desk & try to resolve issues while onsite but you can still follow up with an email to member satisfaction.

 

[88golf88]

I posted in DVC Resorts as well, but I went to the front desk and it wasn't resolved at all. I didn't want it to consume our vacation, so I figured I would just call when we got home.

Thanks to all!!

 

[disneynutz]

I posted in DVC Resorts as well, but I went to the front desk and it wasn't resolved at all. I didn't want it to consume our vacation, so I figured I would just call when we got home.

Thanks to all!!

Disney gets a few million per resort each year by DVC owners for cleaning and based on posts, most Mousekeepers are getting tipped.

Make sure that your member satisfaction email details your front desk contact details also.

Bill

 

[OKW Lover]

Calls from the room or any phone on property goes to a call center. They will either act like the party who you are calling or they might transfer the call if your are demanding enough. If you want to speak to a manager, go to the front desk in person.

Bill

Yes, the call will go to a call center. The call center will then transfer the complaint to a manager once they've determined where it should go.

 

[91oldkeywest]

So what was the problem with the room.Don't just leave us hanging wondering what the issue was.

 

[Deb & Bill]

Instead of dial 0, you need to hit the button for Housekeeping and tell them your problem. If it isn't resolved, go to the front desk and tell them. If still no resolution, contact Member Satisfaction while you are still there.

 

[disneynutz]

Yes, the call will go to a call center. The call center will then transfer the complaint to a manager once they've determined where it should go.

Not always, there job is to try and resolve issues and not transfer the call. If Disney just wanted the call to go through, the front desk number would go to the front desk.

It took a couple of calls for me to figure out what was going on. We called the front desk, verified with them that they were the front desk, got the name of who I was talking to, discussed the problem and ended the call. The problem wasn't taken care so I stopped by the front desk to find out why. That's when I was told that that the call center is like a resolution center, there job is to not transfer the call. I gave the manager the name of who I spoke to and he confirmed that that person doesn't work at the resort.

Since then depending on the problem I will either deal with the call center or tell them that I am working with a front desk CM and they told me to call them. Those calls go through without hesitation.

Bill