Who should I write to regarding RPR stay?
- Thread starter tarmand
- Start date
Dale McDaniel would be the one to contact about your stay. His email is dmcdaniel@loewshotels.com.
Motherfletcher
<font color=red>Proud Redhead<br><font color=peach
- Joined
- Sep 18, 2003
- Messages
- 3,823
That bad, huh?
As of right now I do not want to post my letter in a public forum. My car was broken into twice during my stay.
Don't worry about your vacations, I am sure everyting will be fine.
My problem was not with our accomodations and was in all honesty probably an isolated incident. I have spoken to someone there and they claim that they are investigating the incident. My only warning is to not leave anything of value in your car. But, we should have known that and I don't blame the hotel for our loss - just their lack of parking lot security and cameras.
I didn't know this beforehand (and boy do I wish I had), but if you check in early and don't have a room ready, you can leave money or other valuables in a safe deposit box in the hotel.
Don't worry about your vacations, I am sure everyting will be fine.
My problem was not with our accomodations and was in all honesty probably an isolated incident. I have spoken to someone there and they claim that they are investigating the incident. My only warning is to not leave anything of value in your car. But, we should have known that and I don't blame the hotel for our loss - just their lack of parking lot security and cameras.
I didn't know this beforehand (and boy do I wish I had), but if you check in early and don't have a room ready, you can leave money or other valuables in a safe deposit box in the hotel.
Since Mr. McDaniel has decided that my email is not worth a response, I have decided to post it for all to see. I did receive a phone call from the hotel's "operator" stating that he was sorry this happened but that in his five years of being "Hotel Operator" (what is that?) there has never been a break in at any of the resorts nor in the parking garage.
I find that extremely hard to believe. Especially since David Bond had stated to me that since they were off of I-Drive, break ins do occur.
Here is a copy of my letter.
Dear Mr. McDaniel,
I am writing to you regarding my stay at your hotel. Our stay was from June 29, 2004 until July 2, 2004.
We arrived on the morning of June 29, 2004 at approximately 8:00am. I went to check in and my husband stayed with the car to check the luggage. I was told that our room would not be available until 4:00pm but that we could check in and receive our room keys. When I returned to my car, my husband and I had a conversation in front of the bellman about whether or not to check the camcorder and laptop or just leave them in the car. We decided to leave them in the car. He tipped the bellman and we left. We paid $6 per day to self park at the Royal Pacific. If I am not mistaken, we parked in spot 321. Since we did not have a room yet, my father left his wallet and $3,500 cash in the glove compartment of the car. We returned from the parks at about 5:00pm at which time, my husband went down to the car to retrieve a few things. I went back down at 7:30 to run to the drug store. At this time, my father asked me to get his wallet and money out of the car. When I approached the car, the drivers door was wide open. I instantly opened the glove compartment and found the wallet, but no money. I opened the trunk and noted that my laptop and camcorder were still there. I called security who in turn called the Orlando Police Department. The OPD dusted for fingerprints, but couldnt get anything. There was no sign of break in other than the door being wide open. They asked me if anyone knew I had valuables in the car. At that time, I told them that we were from out of town and no one knew what was in our car. I didnt remember the conversation in front of the bellman until I returned home at which time I promptly called Bryan Adams with security and reported the bellman.
We were disgusted that the money was stolen, but realized that we shouldnt have left anything of value inside of the car. The manager on duty (her name escapes me as I was extremely stressed at the time) was polite and asked if she could do anything. We removed all other valuables (the laptop, camera, cell phone) from the vehicle and locked it.
We contemplated leaving since our vacation was now ruined, but we really were not up to another 12 hour drive and decided to stay and figure out later what to do. That night, still concerned about how someone had gotten into the car, we decided to go out to the car to see if the doors would somehow open without the key. We left the key in the room. When we got to the car, we tried to open all of the doors and the trunk and they were all secure. We assumed it was just bad luck that our car was selected. The next morning at about 7:30am, my husband and father headed out to the drug store. While driving out the parking lot, they noticed that the trunk light on the dash was on. They stopped and realized that the trunk was open. Now, I had checked that trunk myself the night before and am absolutely certain that the trunk was closed and locked. I immediately went to the front desk and asked for the manager. I spoke with Dave Bond and told him that I would expect that since my car was robbed, that they would have had security monitoring the parking lot more frequently.
Again, I realize that we should not have left valuables in the car. However, I am particularly concerned with the fact that someone was able to enter my car twice in one day without your security noticing. Also, since I am paying to park, I would think that there would be cameras monitoring the parking lot. The lack of security in your parking lot is unacceptable. I understand that each individual vehicle can not be monitored at all times; however, after one incident occurring, that parking lot should have been monitored more frequently. Dave Bond offered to park my vehicle up front under the canopy, but at that point there was nothing left that could be stolen other than the car itself.
After returning home, I called and requested a copy of the incident report that I filled out with your security. They faxed me a letter stating that an incident report was completed and on file, but not available for release.
My expectations are as follows: First of all, I want a copy of my incident report. I would like to file an insurance claim and I want to include a copy with my claim. Secondly, I expect that a full investigation be completed on the bellman whom I reported to security determining his whereabouts between 5:00pm and 7:30pm. Finally I request that you follow up with me regarding this incident and look further into the parking lot security needs of this resort.
I would expect to feel more secure when staying at a high priced resort. We decided to finish out our vacation, but it just wasnt the same. We have purchased Two Year Annual Park Passes and had expected to visit your resort many times in the next two years. However, after this vacation, I am left with a negative feeling over this incident and your parking lot security.
I find that extremely hard to believe. Especially since David Bond had stated to me that since they were off of I-Drive, break ins do occur.
Here is a copy of my letter.
Dear Mr. McDaniel,
I am writing to you regarding my stay at your hotel. Our stay was from June 29, 2004 until July 2, 2004.
We arrived on the morning of June 29, 2004 at approximately 8:00am. I went to check in and my husband stayed with the car to check the luggage. I was told that our room would not be available until 4:00pm but that we could check in and receive our room keys. When I returned to my car, my husband and I had a conversation in front of the bellman about whether or not to check the camcorder and laptop or just leave them in the car. We decided to leave them in the car. He tipped the bellman and we left. We paid $6 per day to self park at the Royal Pacific. If I am not mistaken, we parked in spot 321. Since we did not have a room yet, my father left his wallet and $3,500 cash in the glove compartment of the car. We returned from the parks at about 5:00pm at which time, my husband went down to the car to retrieve a few things. I went back down at 7:30 to run to the drug store. At this time, my father asked me to get his wallet and money out of the car. When I approached the car, the drivers door was wide open. I instantly opened the glove compartment and found the wallet, but no money. I opened the trunk and noted that my laptop and camcorder were still there. I called security who in turn called the Orlando Police Department. The OPD dusted for fingerprints, but couldnt get anything. There was no sign of break in other than the door being wide open. They asked me if anyone knew I had valuables in the car. At that time, I told them that we were from out of town and no one knew what was in our car. I didnt remember the conversation in front of the bellman until I returned home at which time I promptly called Bryan Adams with security and reported the bellman.
We were disgusted that the money was stolen, but realized that we shouldnt have left anything of value inside of the car. The manager on duty (her name escapes me as I was extremely stressed at the time) was polite and asked if she could do anything. We removed all other valuables (the laptop, camera, cell phone) from the vehicle and locked it.
We contemplated leaving since our vacation was now ruined, but we really were not up to another 12 hour drive and decided to stay and figure out later what to do. That night, still concerned about how someone had gotten into the car, we decided to go out to the car to see if the doors would somehow open without the key. We left the key in the room. When we got to the car, we tried to open all of the doors and the trunk and they were all secure. We assumed it was just bad luck that our car was selected. The next morning at about 7:30am, my husband and father headed out to the drug store. While driving out the parking lot, they noticed that the trunk light on the dash was on. They stopped and realized that the trunk was open. Now, I had checked that trunk myself the night before and am absolutely certain that the trunk was closed and locked. I immediately went to the front desk and asked for the manager. I spoke with Dave Bond and told him that I would expect that since my car was robbed, that they would have had security monitoring the parking lot more frequently.
Again, I realize that we should not have left valuables in the car. However, I am particularly concerned with the fact that someone was able to enter my car twice in one day without your security noticing. Also, since I am paying to park, I would think that there would be cameras monitoring the parking lot. The lack of security in your parking lot is unacceptable. I understand that each individual vehicle can not be monitored at all times; however, after one incident occurring, that parking lot should have been monitored more frequently. Dave Bond offered to park my vehicle up front under the canopy, but at that point there was nothing left that could be stolen other than the car itself.
After returning home, I called and requested a copy of the incident report that I filled out with your security. They faxed me a letter stating that an incident report was completed and on file, but not available for release.
My expectations are as follows: First of all, I want a copy of my incident report. I would like to file an insurance claim and I want to include a copy with my claim. Secondly, I expect that a full investigation be completed on the bellman whom I reported to security determining his whereabouts between 5:00pm and 7:30pm. Finally I request that you follow up with me regarding this incident and look further into the parking lot security needs of this resort.
I would expect to feel more secure when staying at a high priced resort. We decided to finish out our vacation, but it just wasnt the same. We have purchased Two Year Annual Park Passes and had expected to visit your resort many times in the next two years. However, after this vacation, I am left with a negative feeling over this incident and your parking lot security.
Eclpz314
<font color=red>ADDICOMNIAC<br><font color=teal>I
- Joined
- May 15, 2003
- Messages
- 13,347
Just for future reference for anyone staying at the US hotels. They will not only hold your luggage in a secure room and give you a "check # ticket" but offer a secure safe to hold your valuables if needed. Tarmand, I am sorry this all happened to you.
Actually last time I tried to do that a PBH I was refused. The bellcaptain told me the luggage storage area was filled with luggage from people checking out and I should keep my luggage in the car until my room was ready.
I didn't keep anything extremely valuable (camera,wallet, cash) in the car but I was still nervous.
Tarmand--a few years ago a bunch of cars were broken into (not sure if it was HRH or PBH), the hotels upgraded the security system and started charging for parking. You may have trouble collecting from insurance. It sounds like there is no signs of forced entry into your car plus most insurnace limits the amount of cash that is insured.
I wouldn't bring that much cash on vacation (credit card or travelers checks) let alone leave in my car.
The hotel could have done A BETTER JOB and you're entitled to copies of the incident reports but you really shouldn't have kept cash in your car.
I absolutely agree that my father shouldn't have carried around that much cash. I had been on his case since the first day that it was rediculous of him to carry that kind of money anywhere, anytime. It is not the money that I am upset over. It is the fact that there isn't any type of security in a parking lot that I am being charged to park in. I am upset that there are no cameras monitoring these lots at all.
I now know that they have safe deposit boxes, but I didn't know that when I was checking in.
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