I've bounced through about 3 guides since 2000... 2 have left, 1 was promoted... My current guide is Mark Halvorsen. Talked to him a few times in the past 2 weeks in getting my 3rd Add-On taiken care of... Nice guy... Best guide I've had to deal with thus far!
Our guide is Bobby Corsello. He is from Brooklyn and very funny - I joked to my DH that he reminded me of the Godfather by the way he spoke and then, blow me, if he didn't make a joke about having a word with a buddy and getting someone 'sorted out'
He really was great, though, and couldn't do enough for us when we were there last week.
Brandon Duke. Thought he was a good guy, but then he lied to us about getting an add-on at BCV. He said there were no waiting lists in existence and that the only add-on we could get was SSR.
When we went on a Disney cruise, the sales guide there told us that it was not true and apologized. She gave us 4 free DVC ball hats, though! When we do get around to that add-on next year you bet I will try to switch to another guide rather than give him the sale! We never EVER hear from him even though he knew we were looking for an add-on.
Dave Kreutzer Is our guide. WHAT A WONDERFUL GUIDE WE HAVE. He was supposed to be off the day we went to the presentation but he filled in for the guide that day because he had recently gotten injured on a ski trip. I am sorry that happened...BUT THRILLED WE GOT DAVE.
Humberto Santos here.... Haven't heard from him since we signed the papers 5 years ago.... But that's really just fine with us.... Nice guy, don't get me wrong. We just have no need for the touchy feely, sales guy calling at random...