Our guide is Robin Daniels too. We tried to contact her several times and she NEVER returns our calls (even when we call during our
DVC vacations!). We just came back from a stay at SSR and we were told the following:
1. Robin works from home and is never available for meetings on site. The next day we were told that Robin was "no longer with the company" and we would be assigned to a new guide. It hasn't happened yet and since then we received a mass email from Robin so I don't know what's going on.
2. An email we received 6 days earlier about buying additional BWV points was "a mistake" by the Marketing Department (read: email was sent out 6 weeks after new points were acquired and long since scooped up)
We spoke with Bill Wahl while we were there and he wasn't great. We told him that we specifically wanted to purchase additional points at our home resort and his reply was "Oh, they're sold out. I don't know who told you we had points there. Can I talk you into something else?" YUCK!! Anyway, we left with nothing and are now looking to purchase through resale.
Sorry I deviated a little from the topic, but I'm hoping to solicit recommendations for a new guide. I definitely don't want these few bad situations to overshadow the otherwise great experiences we have had with DVC, but it does get frustrating.