After spending 4 nights at AKL, we moved to the Poly. We checked in around 11am. Of course I didn't expect the room to be ready, so we headed to the park. We got in our room around 10pm, and was greeted with 2 screaming children. This went on til 11:30pm. We thought this might have just been an isolated incident. The next morning, we were woken up by 2 screaming children at 6:30am. This went on til 8:30am....NON STOP! Yelling, screaming, shreeking...etc. We went to the front desk, and told a cast member of the problem. He simply said call when it happens. We return to the hotel that night again, and sure enough it happens. We call the front desk, and they said they would let a manager know. The yelling and screaming went on for another hour +. We personally went down at 11pm to the front desk to complain. We were told by another cast member they would send security upstairs and would let a manager know. At this time, we laid in chairs at the beach to try and relax for about an hour. It's now midnight....and there was no noise returning to our room. The next morning at 7am, we are woken up with shrilling screams. We immediately called the front desk and complained again. This went on for another 1 1/2 hrs. I called back and at this time requested to speak to a manager. They said the housekeeping manager would call us back. We received a call within 20min, and talked to the housekeeping manager. She said they had sent security up there, but security didn't hear anything. DIDN'T HEAR ANYTHING??????? The front desk manager said that probably nothing has been said the times we complained because nothing was ever heard, hence the continuation of the noise. I then stood outside the hall and could hear them 2 rooms down! The front desk manager called and apologized. I told her how I called many times, went to the front desk twice, and was told it would be taken care of. I told her I even suggested a courtesy reminder note be slipped through their door to kindly remind guests to be considerate to others, something, anything. Just a general note that they wouldn't take personal, but maybe would remind them to be considerate. The front desk manager was suprised and disappointed to hear that we were never offered to change rooms. I guess I never asked for a room change because I had faith the cast members would do their job, and do what we were being told was going to be done. But each morning and night we were disappointed. The front desk manager did comp us 2 dinners at Ohana that night. $65.00 dinner comp when we spent $1100 for 4 nights. hmmm???? Doesn't seem very adequate, but it was something.
The front desk manager said she was going to move us to another room in the same building, we packed up everything. (this was our last night here) She called us in 30min to let us know the room wasn't clean. Bell services stored our luggage, and we tipped him $8 since it wasn't his fault. By now it's 1pm. We came back to our "new" room after visiting the a park for the last night. The thermostat was set for 72 however it was 64 in the room and still blowing. We had to get maintenance to our room to repair. We have a room to the left of us..... and a stairwell and elevator to the right of us. You guessed it....we heard people banging their luggage up the stairs, and families and kids screaming waiting for the elevator. And this too was at 6:30am in the morning. We did not say anything, as we were leaving that morning.
Let me start by saying I understand this is Disneyworld and there are children there. I have stayed at Grand Floridian, Boardwalk villas and AKL. Not to mention the
Disneyland hotels. Kids will be kids. But when parents allow their children to run up and down their hotel room, scream on the top of their lungs for hours on end, run and scream down the hallway at 6am-8am & 11pm onwards while people are sleeping is absurd. I was disappointed with the response I received from the Poly. And on the "down low" from some of the cast members I was told that security is very lax at this hotel, except for the concierge building. I was even told by the Poly staff that at other Disney properties would have taken care of the situation and stood outside the door immediately after the call. I could only assume security came up hours after we called or stood there for only 5 minutes.
The walls seemed also thin, which was nothing that could be rectified obviously, but that we could deal with. I could hear conversations very clear, but the CONSTANT screaming and tantrums were untolerable. And there was NO WAY security or anyone else couldn't hear what we heard. And the lack of attention to our complaints made the situation worse. I guess they just told us what I wanted to hear for the moment, but then did nothing about it. For paying for a deluxe resort, I would have expected better service to our situation. I could have saved ourselves $800 by booking a value resort, and probably got alot more sleep.
Believe it or not, I'm the most relaxed non-uptight person you would ever meet. But being in my room made the hairs on the back of my neck stand up. I was very nice addressing these concerns, and even cried when talking to the front desk manager because I was sooooo frustrated. Soooo much planning, sooo much money spent, and such a horrid time.
The grounds of the hotel are beautiful. And the amenities are very nice. But I don't think I should have to pay even more $$$ to be in the conceirge building for some decent sleep.
I'm probably leaving some details out, and probably haven't described how HORRID this situation was. I can actually say it was the worst Disney trip I have ever had. Never Never Never go back to that resort. Not even if it was a free room. Does that help tell everyone how bad it was????
What a way to end a WDW vacation.
:jumping4:
