No that's not what I'm meaning. I'm not saying Disney has a policy for when people have hurricanes affecting their travel plans at home.
You said "Got bounced between 3 different Disney and DVC departments. Endies up paying cash. It just seemed so customer no service. I remember when Hurricane Sandy hit and it was a totally different story. Great customer service."
You were talking about needing to adjust your Disney trip due to the winter storm and were calling Disney and spoke about customer service. Disney has an official hurricane policy if a hurricane is set to impact their operations, but other weather they do not and they don't have policies for when weather is affecting outside of their own operations. So when Sandy hit you would have had a different experience with Disney. Just like when Irma hit and Matthew hit hurricane policies went into affect at Disney during those times.