Who do I contact next?

[huntergreen10]

Hello,

What started out as a simple request to guest services has spiraled into me slowly losing respect for the Disney Company. I won't bore you with the details but I am asking for some help before all of the magic is lost for me.

Due to guest services ignoring my request, I made a complaint via e-mail to Disney Guest Experiences Department. Now, I am being ignored by the Guest Experiences dept even though they had promised me multiple times that the person handling my case would contact me as soon as he or she was finished speaking with another caller.

My question is this: Who do I elevate my issue to now that I have been ignored by Guest Services and the Guest Experiences Department? I really don't want to lose my love for Disney but this is really trying my patience.

Thanks!

 

[davedmaine]

If you gave us a little more info, we could pobably help you better.

 

[LockShockBarrel]

 

[clanmcculloch]

The one time I was ignored by Guest Communications I just emailed a few more times, each time detailing what had already happened and expressing my further frustration and eventually I got a couple phone calls back. It did take several very frustrating emails including a threat to cancel the two trips I already had planned (this wasn't an idle threat; I really was close to cancelling and I would never recommend making an idle threat). In all the trips I've taken since then I've had extremely pleasant and helpful communications from them (I've emailed with compliments, not complaints so that could be part of it LOL but also in response to questions and related follow-up concerns).

I'm assuming you're at home and not at WDW right now. If you're at WDW then go to the concierge desk at your resort (if you're staying at a WDW resort) or a CM at Guest Relations at a park.