Well if we really want to go into the weeds here is a little piece from the well known fake news source called Investors Business Daily
https://www.investors.com/news/walt-disney-animation-stock-revived-in-1980s-1990s-under-eisner/
From the begining of Eisner's tenure to the middle of the 'Disney Decade' 1996, Eisner increased the market cap of Disney from 2 billion to 53 billion which is a 2,550 percent increase. Due to some bungles and the dotBomb fiscal crisis the overall increase from Eisner's 20 years was approximately 800% closer to 900% actually but i'm understating the number. But the reality is Eisner took a 2 Billion company and turned it into a empire, Iger's current 'success' is an artifact of too much money sloshing around in the Wall St casino. chasing too few good opportunities. The 2018 Market cap was 180 Billion which is a much more realistic number.
Using a 2006 Market Cap of 53 billion and the current runup to 341 Billion Iger scores a 518% in market cap increase I'd say we have a winner here and it AINT IGER.
For those who were never taught mathematics you can use just 2 and 53 you dont need the 9 zeroes.
View attachment 565672
So yo can calculate it yourself. This kiddies is what's called RESEARCH. unlike most people my mind does not shut down when presented with large numbers.
I was appalled at Pressler's cost cutting, In fact my first thought upon hearing about Chapek was oh crap the second coming of Paul Pressler, Chapek has done all the damage that Pressler had and more, the only thing that has not happened yet is people getting killed because Pressler did not believe in maintenance, of course neither does Chapek.
As to 'free' customer support at my shop you pay or you get NOTHING except a email telling you to re-up your service contract, That said After you pay we cover you like a blanket it's expensive yes but it's our business model and it beats our competitors like a drum.
Disney is not free nor is it a charity, It has until Iger and Chapek took over operated on a high touch customer service model, unfortunately the Bob's want to transform that into a 'no touch' service model and keep the revenues that they used to put into customer service.
If you went to a restaurant and for years ordered a filet mignon specially prepared and paid the price, How would you feel if one day you ordered the same meal and instead a hamburger had been substituted for the filet mignon oh and the price increased substantially as well, You complain and are told lots of people like it - Have a steakhouse day. Yeah it's still beef and it may be high quality but it's not the product you came to love over the years. That's how I feel about Disney today, Neither the product or quality are what they were in years past. Yeah it's still a 'theme park' and says Disney out front but the comparison ends there.
I want a Disney fix myself, Trouble is if I visit Disney I'm reinforcing to management that I find their current product acceptable, I do not, If more people held Disney accountable and took their vacation dollars elsewhere and Disney found that their numbers were dropping perhaps some positive change could happen. But that's only after the 'I want my Disney fix no matter what they cut out of the experience' attitude changes.