Kellydelly
DIS Veteran
- Joined
- Aug 25, 2004
- Messages
- 3,382
Can someone point me in the right direction
?

JANNYANS said:Kelly,
I suggest that you contact the person that you have booked with immediately.
Tell them that they are not listed as owning the property. Was it listed as a new property and did you see pictures?.
The purchase of a new property does not always go smoothly. More checking would be advisable.
5mins2disney said:I'm sure it will be fine, I have never heard of a vrbo owner defrauding a guest in this manner. (I have however, heard of guests defrauding owners! LOL) Just call them and get a sense of comfort that it's all above board, and start planning your trip instead of worrying!![]()
ToriLammy said:What if you have called but always get voice mail and they never return your call? I've emailed the owner of the villa I'm renting every two weeks since I sent the final payment to ensure he got it and I get nothing. I'm really starting to get worried.
5mins2disney said:That would concern me..... we never take more than a day or two at the very most to return an email...and if it was a phone call..even faster unless we're out travelling or something ourselves. Our guests are given our home phone #s, cell phone #s, work phone #s, and even our management company phone #s when they book a reservation with us, all so that if they have any questions, or even the slightest hint of a concern they know how to reach us via multiple avenues. Do you have their MC's phone #? If it was just one call or email and it hasn't been that long I wouldn't be concerned...yet...but you make it sound like it's been a fairly consistent thing. Guest service and being responsive is part of the equation...some owners and MCs unfortunately are much better at this than others, we had a guest who stayed with us who had an prior issue with a large MC not calling her back (I won't name them... but V.D. is not just a disease to avoid)....her bad experience led her to ask me for references prior to booking with us, she also called and spoke with our MC just to get a sense of comfort, and ended up being extremely happy.
The thing is....if you have a problem (it's rare..but things do happen)...how quickly are they going to respond to you? In her case they had a glass shower door shatter...and she couldn't get the MC to return her calls...NOT GOOD!
If it's still a long ways off and you are not getting responses now... perhaps you should look for another place...that would be my honest suggestion...go with someone who really cares about their place, their business, and most importantly, their guests!!
ToriLammy said:Thanks for the response. It's not a long way off, we are scheduled for 3 - 10 January 07. I do have three different numbers to call but get voice mail at all three, all the time. Have left messages, no response. Am seriously considering looking for another place but would be out almost $3000. This is my second time renting and the first time went like clockwork. Maybe I am stressing over nothing but can't get rid of the bad feeling.