Wheelchair in Disney - PLEASE BE UNDERSTANDING!

[cccory]

I know that everyone is not like this, but we encountered quite a few, but I wanted to share some problems we have when traveling with a wheelchair to hopefully make people more aware of what it is like.
We were waiting for the Disney Magical Express to pick us up from the airport and had to wait 1 hr. for a bus with a wheelchair lift. If we could of gotten on a regular bus the wait would of been 30mins.

When using the Disney buses they load the wheelchair first and we heard so many people complaining about this. How it was taking so long and how we got to get on the bus first. What you don’t realize is that we had to wait for another bus a few times before, because there is room for only 1 or 2 wheelchairs at a time, so if there is a wheelchair on the bus when it comes we have to wait for the next bus. We cannot just push our way on and stand. And a few times people were getting on the bus and NOT waiting for the wheelchair to be loaded, so by the time the wheelchair was on the bus there was no room for the rest of us. I sent dad with the wheelchair while the rest of us waited for the next bus. So, that meant that dad and child had to wait for us to come when they got to their stop. Then we have to wait until everyone is off the bus before we can get the wheelchair off. So you are on your way into the park even before we are off the bus.

We get to go through the exit and get on the next ride. Well did you ever think how long it took us to get to this ride? We had to dodge people racing to the ride; we had to watch out for all the people who cut right in front of us. It is so tempting to just hit them in the heels. Then when the ride is done, you race to the next ride, while I am getting the child off this ride and putting him back into his wheelchair. You are probably at the next ride before I am finished buckling him back up in his wheelchair.

So the next time you see someone in a wheelchair going to the front of the line, take a deep breathe and be thankful that you can walk and run and are not stuck in a wheelchair.

Thank you for letting me get that out. With that said our trip to Disney was not very magical. It was very stressful. In the past, Disney really took care of us and bent over backwards for you. We did not see that this trip. We had a lot of problems and the employees were not sympathic. Most of the time they said that there was nothing they could do, which is not the Disney we knew.

 

[Michigan]

This is the disability board and you are preaching to the choir. Most people here are wheelchair users or have family members that are.

I have 2 kids ages 9 & 17 that are paralyzed and have been wheeling since they were 18 months old.

It’s not perfect and yes people that are disabled are the most discriminated against in this country but at least there is a bus with a lift. If people were getting on the bus while the wheelchair was being loaded and the bus driver didn’t stop them then you needed to report the bus driver. We have had people get on the bus while the wheelchairs were loading but the driver always tells them to get off and most times they do. One time the driver told a group to get off and they refused to so he told them he would call security and have them removed from the property and guess what they couldn’t get off the bus fast enough.

You let people that you will never see again make your vacation a stressful one. I learned a long time ago book extra days and just go a wheelchair speed. Sometimes that means we are flying through the parks depending on how crowded it is and other days it means if we see it today ok if not there is always tomorrow and if there isn’t a tomorrow well then it will still be there the next time.

Now that you are home relax and think of the fun things (even with the stress there is one fun thing.)

 

[cccory]

This is the disability board and you are preaching to the choir. Most people here are wheelchair users or have family members that are.

I have 2 kids ages 9 & 17 that are paralyzed and have been wheeling since they were 18 months old.

It’s not perfect and yes people that are disabled are the most discriminated against in this country but at least there is a bus with a lift. If people were getting on the bus while the wheelchair was being loaded and the bus driver didn’t stop them then you needed to report the bus driver. We have had people get on the bus while the wheelchairs were loading but the driver always tells them to get off and most times they do. One time the driver told a group to get off and they refused to so he told them he would call security and have them removed from the property and guess what they couldn’t get off the bus fast enough.

You let people that you will never see again make your vacation a stressful one. I learned a long time ago book extra days and just go a wheelchair speed. Sometimes that means we are flying through the parks depending on how crowded it is and other days it means if we see it today ok if not there is always tomorrow and if there isn’t a tomorrow well then it will still be there the next time.

Now that you are home relax and think of the fun things (even with the stress there is one fun thing.)

I realized that and have posted this on a regular thread too. Yes, the bus drivers normally close the front door and allow the wheelchair to be put on and then the family we had 2 bus drivers that did not do this. They left the front door open and in no time at all the bus was full. Then the bus driver turned to us and said there was nothing he could do. I was speechless. This isn't what we experienced the other times we were at Disney. We experienced what you said. Disney employees knowing what to do and not giving up. I did say that we need to plan to spend more days if we ever go back, but we couldn't afford it financially or timewise this time to do so.

Yes, that is what I have to do. I have to remember the good times and there were a few. And there were even some Disney magical times that the employees went above and beyond.

 

[Cheshire Figment]

We had 2 bus drivers that did not do this. They left the front door open and in no time at all the bus was full. Then the bus driver turned to us and said there was nothing he could do.

If this ever happens again write down the number of the bus and any other information you can, such as the driver's name, the time of the incident, where you were and where you were going to.

At your first opportunity contact a Transportation Supervisor and give this information to them. If you are heading back to your Resort, when you get to the room pick up the phone, punch "O", and tell the operator you you need to talk to a "Transportation Manager". If you are heading to a Park normally there is a Transportation Supervisor on duty near the bus stops.

What you ran into were drivers who did not want to do the job they are paid to do and were violating official policy. Reporting them is the best way to prevent this happening to others.

 

[MonorailGuy]

Ah, now this is an interesting thread for me. You see, as a bus driver, I have run into this issue in various forms and various situations. Mind if I comment?

First off, I don't know that all those Mears buses have lifts, and if they do, some drivers may not know how or want to operate that lift. I know if I was driving a Van Hool, I would be quite nervous that entire time I have you hanging six or seven feet off the side of my bus while I walk to the door and down the aisle to get to you. I have done it on Prevost H cars, and I would do it again, but I'm nervous the whole time... and that's someone with a lot of experience. I actually wish that for wheelchairs, they had an alternative to the DME. But that's a whole different issue.

Last week, I was breaking a bus at the Magic Kingdom, and I had someone getting on in a wheel chair. The driver I was breaking must have been new or something, because as I was working to get the guest in the wheel chair loaded (I will NOT let someone else load my guests in wheel chairs), the person was coming up the ramp, the other driver was done so he opened the front door and left. People took that as their cue and started getting on the bus, and it was very difficult working around them.

Other times, I have been loading when the guest in a wheel chair comes up halfway through loading or more, and I know it's going to be more trouble than it's worth for both myself and the guest, so instead of trying to clear a path for them, I will call my coordinator and get another bus into that zone ASAP. Even then, I hate leaving the person behind, but by the time I could get things cleared out, there would probably be another bus waiting for me to leave anyway, so if I can give that guest a clear bus and I can do it immediately (if I am working at a hub that obviously has an issue like a low number of buses or drivers, of course I will do what needs to be done), I always will. My coordinators know that I am not playing with them when I say please get another bus here ASAP.

The other issue that I have had, and on our new buses it shouldn't be an issue, and it's one I should know about before I ever start driving, is that the ramp may not work. Yes, even on the new ramps that fold out, there will sometimes be an issue where the driver before me hit a curb with the ramp and it's bent and won't fold out for anything. You wouldn't believe the incredulous looks I from people when I try to lift this (rather light) ramp and it won't even come up by orders from the President.

The issue that annoys me, actually annoys me, is when I pull up to a load zone and a guest in a wheel chair or scooter has decided to take the regular line. This often means that they get to the door when the bus is a quarter to half full, but it's full enough that it's too late and there are too many people for me to safely load them, and so they wind up waiting for another bus. If you are in a wheel chair, please take the alternate route. As the OP said, most of our buses (all but two) have space for only two wheel chairs, some of our older buses might have a broken seat mechanism or something so they only have actual space for one, which means if you have six wheel chairs at a load zone those last two will be waiting three, maybe even four buses while everyone else in the load zone got to go home. So please, take that alternate route, let me get you aboard and home. We have it there for a reason. It's easier for you, it's easier for us, it's easier for everyone.

I have been known to rip into guests who complain about loading the wheel chair first. Often, I'll tell that guest that the guest I helped load (pointing at them) would love to be able to stand and pack into the bus. They would give limbs not needed for standing to be free of that chair, to not have to have their faces at rear-end level all day. That usually garners some applause, and that guest who did the complaining usually shuts up the rest of the way home. I especially love it when the person in the chair is the one piping up. So if you or a child you are with are in that situation and the driver gets flak for loading you first, please speak up. Your driver will thank you.

I totally agree with Cheshire Figment, if your driver will not load you or lets people on before you without a proper explanation and/or apology (and work to make it right), then absolutely report them. I hate to say it, but with this new computer system they've put in the buses, Disney is not exactly hiring the most friendly/helpful drivers anymore, so I can sadly understand if this becomes an even worse problem. We've received many complaints about driver friendliness, and this is one of the areas I've seen it myself. So if you have a driver that is not helpful, that won't serve you, PLEASE report them. There are ID numbers all over the bus (on the side right at the door, on the front above the right headlight, on the back on the right side), your driver wears a nametag, and they can often identify the driver by the time of day and park/resort between which you were traveling. So in fact, I beg you to report any driver that doesn't take care of you.

Now, my personal opinion? People who are in wheel chairs are the most fun to take care of. Why? Well, to get them secured into the bus, I have to invade their personal space anyway, and often many times, so I might as well be nice to you and try to make it fun for you. There's only been one person who was in an ECV scooter (refused to transfer to a seat despite the fact that he got up during the trip, walked over to a family member and walked back to the scooter) and was a real jerk about it. But that's one out of, what, hundreds?

I hope that clears a couple things up here. If you ever have questions about bus transportation at Disney World, etc. please drop me a line. PM me here, or send me an e-mail at SGTBigWallaby@gmail.com. I'll try to answer your question in a timely fashion.

 

[cccory]

If this ever happens again write down the number of the bus and any other information you can, such as the driver's name, the time of the incident, where you were and where you were going to.

At your first opportunity contact a Transportation Supervisor and give this information to them. If you are heading back to your Resort, when you get to the room pick up the phone, punch "O", and tell the operator you you need to talk to a "Transportation Manager". If you are heading to a Park normally there is a Transportation Supervisor on duty near the bus stops.

What you ran into were drivers who did not want to do the job they are paid to do and were violating official policy. Reporting them is the best way to prevent this happening to others.

Thank you for inspiring me to do this. Towards the end of our trip I kept saying I wish I would of written down so and so name. I never thought I would have to write down a name of a Disney employee ever in my life. Next time I WILL bring a little book and write down names and bus numbers of insidents that happen. Like I said I just couldn't believe all the problems we had. One BIG problem was the dining plan. They couldn't get it in their mind that we had 7 people, but ONLY 5 on the dining plan. A 2 year old and a child that is tube fed. I had to go through this story every time we ate at a table service place and it just wasn't once. It confused the heck out of them.

 

[cccory]

The issue that annoys me, actually annoys me, is when I pull up to a load zone and a guest in a wheel chair or scooter has decided to take the regular line. This often means that they get to the door when the bus is a quarter to half full, but it's full enough that it's too late and there are too many people for me to safely load them, and so they wind up waiting for another bus. If you are in a wheel chair, please take the alternate route. As the OP said, most of our buses (all but two) have space for only two wheel chairs, some of our older buses might have a broken seat mechanism or something so they only have actual space for one, which means if you have six wheel chairs at a load zone those last two will be waiting three, maybe even four buses while everyone else in the load zone got to go home. So please, take that alternate route, let me get you aboard and home. We have it there for a reason. It's easier for you, it's easier for us, it's easier for everyone.

I WANT YOU FOR OUR BUS DRIVER!!!

I remember the first time we were at Disney with a wheelchair. We didn't want to inconvenience anyone, so we were one of those that stood in the regular line, not knowing we weren't suppose to. The guy told us where we should wait and from that time on we knew what to do. But we were not upset that we had to wait for another bus, we were just learning the ropes.

 

[cccory]

I have been known to rip into guests who complain about loading the wheel chair first. Often, I'll tell that guest that the guest I helped load (pointing at them) would love to be able to stand and pack into the bus. They would give limbs not needed for standing to be free of that chair, to not have to have their faces at rear-end level all day. That usually garners some applause, and that guest who did the complaining usually shuts up the rest of the way home. I especially love it when the person in the chair is the one piping up. So if you or a child you are with are in that situation and the driver gets flak for loading you first, please speak up. Your driver will thank you.

Thank you for speaking up! I have a child who cannot speak, so he and I appreciate you sticking up for him.

THANK YOU!!

 

[Marie14625]

While I was there, I only had one bad experience with a driver. It was towards the end of my stay there, so I was finally pretty much used to how to maneuver the ecv onto and off the bus. First, the driver was obviously all pissed that he had to tie down a chair. Then when I was getting off (using a methond an earlier driver suggested that was working) he got upset I was not going fast enough to suit him, and reached over my shoulder, pushed my hand away and started trying to move the chair himself though it was obvious he could not use the contril. I HAD been doing fine (according to a passenger who was watching)but his interferience caused me to almost run the chair off the side of the ramp. If the passenger was not right there, and moved in to right the chair, I would have been on my side.
The BEST driver I had was one of the first. He saw I was new to driving the chair, and before even touching it he said, "You are having trouble, I see, is it OK if I take control and help you get it onto the bus and into place?" And he was quite patient, and was the one who gave me pointers,.

 

[ntsammy5]

First of all I am not disabled and have never been in a wheelchair except for a very brief span after I had my knee replaced earlier this year. I have traveled with people who use chairs and have pushed people around in the parks -- my wife broke her foot at WDW and had to have a chair. Having said that, and experienced the frustration that sometimes accompanies using a wheelchair, I'm also one of the people you may have heard complaining. Sorry. I know better, but after 12 hours in a park and what seems like hours waiting for a bus, people will complain about almost anything. I know the drivers do a terrific job, but there's only so much anyone can do to move thousands of people at one time.

So next time you hear someone complaining (it could be me but probably won't be) realize that it's not you they're complaining about, it's just that -- well you get the picture. As hard as it is to do so, try to ignore the comments. Although there are some ignoramuses that mean it, most of us don't.

 

[cccory]

First of all I am not disabled and have never been in a wheelchair except for a very brief span after I had my knee replaced earlier this year. I have traveled with people who use chairs and have pushed people around in the parks -- my wife broke her foot at WDW and had to have a chair. Having said that, and experienced the frustration that sometimes accompanies using a wheelchair, I'm also one of the people you may have heard complaining. Sorry. I know better, but after 12 hours in a park and what seems like hours waiting for a bus, people will complain about almost anything. I know the drivers do a terrific job, but there's only so much anyone can do to move thousands of people at one time.

So next time you hear someone complaining (it could be me but probably won't be) realize that it's not you they're complaining about, it's just that -- well you get the picture. As hard as it is to do so, try to ignore the comments. Although there are some ignoramuses that mean it, most of us don't.

Thank you and I will keep that in mind! Everyone's patience have worn thin by that time.

And it's not just with the buses, I could not believe the problem I had with my dining plan. They couldn't understand why I had 5 people on the dining plan, but there was 7 that needed to be seated. I had to explain the story over and over again at every table service dinner we had.

 

[Schmeck]

Thank you and I will keep that in mind! Everyone's patience have worn thin by that time.

And it's not just with the buses, I could not believe the problem I had with my dining plan. They couldn't understand why I had 5 people on the dining plan, but there was 7 that needed to be seated. I had to explain the story over and over again at every table service dinner we had.

First of all, unless you ate at the same restaurant, with the same staff for every meal, why would you expect that others would know what you had explained to someone else - were all of you on the same reservation? If so, they would have expected a certain number by the # of people on the dining plan.

About the buses - yes, it's nasty for people to complain that those who need to use the lift/ramp and have been waiting for a bus to arrive get on first. If someone in a wheelchair or scooter shows up while the bus is loading, then what does the bus driver do? If they stop people who have already been waiting to let someone who has just arrived get on, that is offering superior service over others, which I believe is not allowed - even the ADA had something about that, but I can't find it anymore.

The OP also mentioned gettting front of the line access, which I think WDW has a policy against, so if this did happen, the CM made a mistake, and I could see why others were grumbling. A GAC is not meant to shorten wait times, and is definitely not a front of the line pass.

 

[cccory]

First of all, unless you ate at the same restaurant, with the same staff for every meal, why would you expect that others would know what you had explained to someone else - were all of you on the same reservation? If so, they would have expected a certain number by the # of people on the dining plan.

About the buses - yes, it's nasty for people to complain that those who need to use the lift/ramp and have been waiting for a bus to arrive get on first. If someone in a wheelchair or scooter shows up while the bus is loading, then what does the bus driver do? If they stop people who have already been waiting to let someone who has just arrived get on, that is offering superior service over others, which I believe is not allowed - even the ADA had something about that, but I can't find it anymore.

The OP also mentioned gettting front of the line access, which I think WDW has a policy against, so if this did happen, the CM made a mistake, and I could see why others were grumbling. A GAC is not meant to shorten wait times, and is definitely not a front of the line pass.

The dining plan would of been fine if all I had to say was I have 5 eating, a 2 year old and one that is tube fed. I think we all understand that totals 7 people. They could not figure this out. I had to repeat this 2-3 times, EVERY TIME! And they ALWAYS asked me why I didn't make the reservation for 7. I had to explain that I did, but the person on the phone only wanted to know how many were on the dining plan. Then on the last day when they reservation was for 7, they turned to me and asked why I didn't have 7 on the dining plan, so here I go again. Explaining the 2 year old and the tube feb child. She looked at me with a blank look and just scared. So, I explained it again. I wouldn't have mine if I just had to say "I have a 2 year old and a tube fed child", that wouldn't of been a problem, what got so frustrating is that I had to say it a couple of times and do the math for them. I would of loved if they had a little box on my dining plan that they could of typed this in, so everytime someone pulled up our dining plan it would of showed this, and how hard is it to do 5 + 2 = 7?

For the bus, we NEVER showed up while the bus was loading. If this would of happened, you are right, we needed to wait for the next bus. It wouldn't be fair to the people getting on the bus, nor to the bus driver. These 2 bus drivers left the front door open while they were loading the wheelchair on, they are suppose the close the front door while doing this.


I understand your feelings about the OP. But let me tell you if Disney didn't do this for a few people with different disabilities they would have the worst time ever. There are people out there that cannot wait in a 30 min. line, no it's not because they get tired, it's because of their disease. My child has a terminal brain disease and he has seizures. The first day after our 1 1/2 hour journey to do Soarin, he had a seizure and was screaming for 3 hours after that. We had to go back to the hotel. Believe me I would LOVE to wait in line for 30mins. if I didn't have to see him go through that. I would wait in line for 2hours, you get the idea. That day was over for him. He got to ride one ride and his day was over. Luckily, we had a day that he didn't have any seizures and he was able to enjoy the day with his entire family.

 

[SueM in MN]

About the buses - yes, it's nasty for people to complain that those who need to use the lift/ramp and have been waiting for a bus to arrive get on first. If someone in a wheelchair or scooter shows up while the bus is loading, then what does the bus driver do? If they stop people who have already been waiting to let someone who has just arrived get on, that is offering superior service over others, which I believe is not allowed - even the ADA had something about that, but I can't find it anymore.

Actually, for buses, the law does say that people with wheelchairs and/or ECVs should be loaded first.
That is because there are only a few wheelchair or ECV spots per bus. That means that even if 50 people would be able to sit in seats on the bus or stand, there are only 2 opportunities for someone using a wheelchair or ECV to get onto the bus at all.
Also, if they loaded all the people who were standing and waiting for the bus, they would often all fit onto the bus. But, once a fraction of those people are loaded, it's too full to manouver a wheelchair into the bus.
The law actually says that once a bus is 'full' for a wheelchair, it is considered 'full' for that stop and can't take any more passengers at that stop. So, in the situation of loading enough passengers so the bus is too full to load a wheelchair/ECV, the driver should actually stop loading the bus at that point, even if there is plenty of room for people to still get on (as long as they don't need the wheelchair space).
That doesn't happen though and I would not want to be a person with a wheelchair when it did happen.
People get mad enough when it's crowded and there is a wheelchair on the bus - we have heard complaints even when we were at the stop waiting when the first person walked to the stop AND even though it was just DH, DD in her wheelchair and me AND we stood so that DD in her wheelchair was the only person taking a space.

The OP also mentioned gettting front of the line access, which I think WDW has a policy against, so if this did happen, the CM made a mistake, and I could see why others were grumbling. A GAC is not meant to shorten wait times, and is definitely not a front of the line pass.

The way that the OP wrote the post, it looks like they said they got it by using a wheelchair. This was also written in a post by the same poster on the WDW Tips Board. When I posted to clarify that wheelchair users do NOT get front of the line access, the poster clarified that the child with the wheelchair has a terminal illness.
So, "wheelchair user going to the front of the line" does not really explain the situation.

 

[Schmeck]

Sue, thank you for the clarifications! My scenario of having someone in a scooter or wheelchair showing up at the bus stop at the last minute, when there has been a line of people boarding and the bus is almost full, happened many times on our last WDW trip - and no bus driver stopped the boarding, or tried to load the people who needed the ramp, as the bus was pretty much full, and people would have had to get off the bus to get the wheelchairs in. When I got home I looked on the ADA site and found a section on limitations of the ADA, and it stated that there was a clause about 'superior service' - maybe it has been removed from the website and the ADA, because I can't find it now...

It certainly is a tricky situation - I can see people getting very mad if they are asked to get off the bus if they were there before the person in a wheelchair showed up - but I also completely understand the limitations of having only two spots open on the buses for wheelchairs/scooters, and needing to use them, whether others have sat there first or not (people don't seem to notice that sign very well, do they? The one that states that they may be asked to vacate the spot - it needs to have blinking lights on it or something!) because the ratio of able-bodied passengers to disabled passengers is decreasing.

 

[SueM in MN]

When I got home I looked on the ADA site and found a section on limitations of the ADA, and it stated that there was a clause about 'superior service' - maybe it has been removed from the website and the ADA, because I can't find it now...

It's still there. The bus part is just not 'superior service'. If there is space for people to walk on, it's not superior service to load the wheelchairs when there is space for them to get on instead of waiting until the bus is too full to do it. It's a lot easier, takes less time and is safer for everyone to load a waiting wheelchair before the other passengers.
If someone with a wheelchair or ECV pulls up once people have started loading, it may not be possible to load them, even if people are still able to walk up and get on that same bus. So, it does happen that someone comes to the stop in those situations, but I doubt that any of the passengers already on the bus notice that or think it's unfair to the person with a wheelchair.

No one can be asked to get off of the bus to make room for someone in a wheelchair, so that is not a scenario that can happen. People can be requested to move out of those seats that are needed to have the wheelchair board though. And, as I mentioned, if there is not room for a wheelchair, there is a provision that says the bus is 'full' at that point for that stop and, by rights, no other ambulatory riders should be let on. Allowing them to board when there is not room for wheelchairs gives 'superior service' to the ambulatory people. I doubt that you would ever see them stop loading for that reason though.

 

[OneLittleSpark]

If someone with a wheelchair or ECV pulls up once people have started loading, it may not be possible to load them, even if people are still able to walk up and get on that same bus. So, it does happen that someone comes to the stop in those situations, but I doubt that any of the passengers already on the bus notice that or think it's unfair to the person with a wheelchair.

Of course they don't notice! The people who wish to gripe about all the lovely advantages those of us on wheels get rolleyes, are hardly going to spoil their own fun by conceding that there may be a few drawbacks.

 

[SeptemberGirl]

To the OP, I'm so sorry you experienced this stuff on your trip. No matter our situation, all of us WDW visitors do a lot of planning and saving and want the experience to be magical for our families and ourselves.

I'm glad I read this. There are a lot of disabilities out there, and not all are obvious, but whatever the case, we should just be more tolerant and understanding of each other's situations. That's what really makes things magical.

We will be traveling with my mom, 61, who will be going through chemo (her fourth cancer diagnosis). I'm sure we'll need the tolerance and courtesy of others and your post will remind me to always extend it to the people I meet.

 

[Schmeck]

Sue, thank you for another wonderful explanation - would it really be considered superior service if a full busload of ambulatory people were loading a bus and then someone showed up needing the lift? If the bus capacity of ambulatory people was already there, but then a person in a scooter showed up, they're supposed to close the bus door, even if there were people ahead of the scooter? That's the law? See, to me that seems to be superior service for the disabled person. I guess I'm not interpreting the law correctly.

I've never felt that I was being inconvenienced waiting for the lift to be used - I know we're all going to get to where we want to go! There's always another bus. The one regret I'll always have to live with is that I never got to take my god-daughter to WDW. She had multiple physical disabilities, and died of cardiac arrest two months ago, at age 3. I had been reading this board regularly to learn how we were going to best juggle her equipment, how to have her needs met as well as could be done, etc.

 

[mechurchlady]

Superior service means something beyond what other people receive such as free admission, free food and drinks, gifts and transportation. In the case of Disney busses it is not a superior service. The disabled traveller has to ride the bus and has to wait like everyone else. If the bus if full or canot hold another disabled guest then the guest must wait.

Bus drivers sometimes make mistakes or are not running up to speed do to fatigue or illness for example. The set rules for drivers are there but sometimes things happen. To prevent this from happening again you have to immediately notify the driver's manager so that the problem can be prevented and if necessary the driver can be fired, retrained, educated or whatever.


http://www.mount.rainier.national-park.com/visit.htm
At the National Park Service the senior citizens get a discounted life pass for $10. The disabled person gets a free lifetime pass. That free pass is a Superior Service that other guests do not get.