We went there last year for the first time, so without comparing it to the past,we thought it was terrible. I couldn't eat my burger which nearly never happens - I can almost always eat a hamburger. DH got a sandwich that he said was eh. The french fries were really good - cooked perfectly and well salted!
I don't get the whole waitress at a food court thing. It would make more sense if you put your order in and they brought your food to the table or something. As it was, the 10% charge was to get seated with silverware and beverage service which I wouldn't have minded if we didn't have to hunt down the waitress to get drink refills even though the place was pretty empty.
I liked the warmed up pizza at the grab and go place next door 10 times better.