What's the best way to contact DCL?

[Ravenne]

What's the best, most effective way to contact DCL these days? Not necessarily about an existing reservation or request for an upcoming cruise, but post cruise concerns, comments, feedback, etc. I know they are completely unresponsive to social media be it FB or Twitter. Are they responsive to the contact form on their website? Or is it via email? If via email, is it still dcl.guest.communications@disneycruise.com?

 

[Shanti]

What's the best, most effective way to contact DCL these days? Not necessarily about an existing reservation or request for an upcoming cruise, but post cruise concerns, comments, feedback, etc. I know they are completely unresponsive to social media be it FB or Twitter. Are they responsive to the contact form on their website? Or is it via email? If via email, is it still dcl.guest.communications@disneycruise.com?

I know this is too late for you, but the very best way to voice complaints is when you're still onboard. Guest Services is there to solve your problems, and they really do try. And if it's the type of complaint that you wouldn't expect a resolution for, I'd write it up on the comment card, as they do read those & know that the complaint came from a current, paying guest.

Outside of that, I'm not sure how to lodge a complaint. I do know they can be reached about practical matters. I thought I'd left something behind on a prior cruise, so I called lost & found and left a message, and they did get back to me.

Best of luck!

 

[Ravenne]

I tried to mention stuff on the comment card, but you can only do so much in those little spaces. Some of the concerns I have involves the crew, safety, and other stuff that needs to go higher up. Guest Services wouldn't have been much help either. In fact, I just filled out the post cruise survey they emailed me, and that, though it took me nearly an hour to complete, didn't even allow for enough space (500 characters allowed) to explain things. Some people on my sailing didn't even get the comprehensive survey, they got one about what devices they owned. DCL needs to know more.

 

[Carrie in AZ]

Ravenne, I know you had an issue in the Club and think you are doing the right thing by letting Disney know your concerns. You aren’t asking me, but I wanted to let you know we had an issue in the Club as well, and I took it straight to a Club manager at the time who was EXTREMELY responsive. Not only did she listen and apologize profusely, but she called our room later on to tell me what steps they were taking to ensure our situation never happened again. I am not happy with what happened, but I was glad to know the manager took my complaint seriously and was glad I addressed it right then.

Good luck. I hope your feedback results in better service for all future guests.

 

[bumbershoot]

I tried to mention stuff on the comment card, but you can only do so much in those little spaces.

You can include extra paper...

 

[Geomom]

They are responsive with the contact form on the website-- https://disneycruise.disney.go.com/help/email/

I sent an email about the double show trend...I got a reply within 12 hrs...not one I liked, but it was a reply, lol. For your situation, I would say something along the lines of requiring an answer from someone who is a manager at DCL--otherwise you'll just be getting a response from a public relations type person--which is fine for generic questions--but not for important things.

 

[Ravenne]

Just ftr, in case any one else may need to contact them, dcl.guest.communications@disneycruise.com is still a good email for DCL. I submitted the contact form on their website, and got an automated response back from that email within about an hour or so. The next day, I got another response saying they were still reviewing my communication and escalating it. So basically, both ways, email and site form, works fine. I'm glad to see they are responsive though. I wondered because DCL doesn't seem to have a social media team that responds at all.