What would you do if you weren’t satisfied with guest service?

[Queen of the WDW Scene]

If I really wanted the magic band that bad I'd purchase magic bands and link them.
And then I'd move on.
I also would not take a trip I'm now dreading.
Yes Disney did mess up but it was only after you broke up that you no longer wanted the bands sent to his address so its not like they messed up from the get go. Clearly there was just some miscommunication or if it was 30 days or less out just a situation that the band were already on their way.
I think the blame lands more with your ex and the lack of kindness you have with each other.
If you are really that upset with Disney then call them back and tell them what they offered to do is not good enough.

 

[Bob Dolewhip]

I think you should treat yourself to a fancy band from the Disney store. Forget the ex, don’t see him or speak to him again.
Go through your Disney account and reservations with a fine tooth comb to remove all traces of him and be sure to change your password just in case.
If you are flying make sure to do the same with any airline account. As others suggested above, deactivate the bands that shipped or report them as lost.

In this case I would probably email guest services to complain. When you called them they should have given you the right information... because that’s why you called them in the first place. The people you have paid thousands of dollars should have the right info. Sadly, You probably would have gotten better answers from dis boards.

 

[Dug720]

Yup. Go into your account and deactivate the bands your ex has. Then go online and buy new ones. It is a small price to pay for peace of mind. Make sure your ex's address and info has been expunged from your account in every conceivable way. Chamge your password if you have to as well.

NOT "if you have to". Change your password NOW - and make sure that anything connecting you to him is gone, gone gone. As long as that password is the same, there is a good chance he knows it and could get into your MDE and cancel the trip.

 

[buzznina]

So inconvenient? Really upset? Dreading trip? Take a deep breath and relax!

What will you do if your room isn't ready upon check in?
If a ride breaks down when you have a FP?
If a stroller cuts you off while walking in the parks?

Don't make a mountain out of a mole hill...my dear grandma used to say

Mole hill?? more like a grain of sand.

 

[zoo2tycoon]

Put your big girl pants on. This is such a non-issue! You are upset with guest services over a magic band. They told you how to get one for free and that's too inconvenient for you!

 

[Mome Rath]

How did you deal with being disappointed with Disney customer service. When I broke up with my ex for the trip I was planning I decided I needed this trip anyway and he agreed I need to take my friend. I called Disney to change him on my plans and they reassured me my magicband would be shipped to my house and not his, but they were shipped to his and he held them hostage unless I saw him again which I was not ready to do. So I called again and they told me I could get new bands at front desk. This is so inconvenient to me since I like using mobile checkin and was looking forward to decorating my band. I know it’s just a small inconvenience but I’m just really upset by this and I’m starting to kind of dread my trip. Idk. I am just wondering what have u done?

Sorry for the breakup, it's usually a hard thing for people to do, even if it is healthier, it's a stressful thing. If you aren't ready to see him, don't. But, it might be you're more upset by him and the breakup, and the reminder because of his attitude, than at Disney. I'd also treat yourself to a new band, some of the new ones are so cute and you can order it before your trip! Hope you have fun, go and relax with your friend!

 

[Sweet T n Me]

Here's a suggestion. Go to the check in desk and swallow your pride. Be sincere.
Explain that this is your mistake and though your heart is broken, you hope this trip will help heal it.
Never blame Disney or a CM, but, if there is something they can do to help....
Let them weave their magic. Don't lead off with "I wanted to decorate my band."
Also check the other places you may have made arrangements with your ex. Is someone watching you stuff while you are away., etc.
Go with an open mind and be the magic band you wanted to be!

 

[Soldier's*Sweeties]

This is the silliest thing I've ever read. I'm sorry you're going through a breakup, that sucks... But if something this insignificant is already causing you distress, you're setting yourself up for major disappointment.

 

[smiths02]

I would have gone into my MDE and changed the MB shipping address prior to them being shipped . . . I would also change my password right quick if ex has access.

Here are the unfortunate circumstances, WDW is a gigantic operation and, many times, the right hand is not speaking to the left hand. By the numerous and frequent posts just on this board, we know Disney IT is crap (and that's an understatement). A phone CM "assuring" you the MB's would be shipped to you is par for the course. They usually have no clue what they are talking about. The only thing you can do, at this point, is to deactivate the MB's in your ex's possession and either buy new ones or pick up new ones when you arrive. Perhaps bring things with you to decorate your MB's once you arrive. Don't let this ruin your trip. I've been there. I, too, once had an ex hold possessions hostage unless I saw him again. I said "bye-bye" to the stuff. It's just stuff. Try to let it go. Don't let your ex ruin your trip!

When you changed the trip, you should have checked your MDE and changed the password. Did you not go into MDE to choose colors and such? You can check the shipping address at that time. I'm guessing that speaking with someone on the phone didn't change your address in MDE.

That being said, you were told on the phone they would ship to you. They did not. At this point in the game, I am guessing less than 30 days from your trip, Disney is offering a solution which is to get the bands upon check-in.

Maybe Guest Service can go above and beyond, but Disney isn't obligated to give you anything for pain and suffering due to time lost with your magic band. They are obligated to give you a magic band and they will upon check-in.

 

[smiths02]

How did you deal with being disappointed with Disney customer service. When I broke up with my ex for the trip I was planning I decided I needed this trip anyway and he agreed I need to take my friend. I called Disney to change him on my plans and they reassured me my magicband would be shipped to my house and not his, but they were shipped to his and he held them hostage unless I saw him again which I was not ready to do. So I called again and they told me I could get new bands at front desk. This is so inconvenient to me since I like using mobile checkin and was looking forward to decorating my band. I know it’s just a small inconvenience but I’m just really upset by this and I’m starting to kind of dread my trip. Idk. I am just wondering what have u done?

This is not your question, but I am also not understanding why this was a trip you were planning and made all the calls about and yet you needed your ex to agree for you to take the trip?

 

[rwdavis2]

Nothing. It’s not that big of a problem. Dread? This seems to be more about the ex than magic bands.

 

[Nancyg56]

Okay, I get it. This probably is not about the band but the trip. OP- I would suggest you think long and hard if you really want to take this trip now, and without your ex. Normally a glitch like a misplaced magic band is a blip, and one that is easily addressed. You either wait and get a new one upon check in or you order a fancy pants one and enjoy the problem. You have turned it into a major catastrophe that is ruining your vacation, and that is the issue that concerns me. Any vacation that is taken with a "replacement" can be problematic on the best of circumstances, so your concerns over a minor issue suggest that this may not turn out well.

 

[Mickey's Best Girl]

Not having magic bands on hand prior to your trip is really a non issue.

As a Canadian, and therefore an international visitor we don’t get our bands until we check in so it’s the norm for us.

Either buy from Disney online as others have suggested or just wait until you arrive. No biggie.

For me personally, I’d be at that jerks front door. But I’m old and grumpy and don’t have the time or energy for games and drama.

 

[Nancyg56]

Not having magic bands on hand prior to your trip is really a non issue.

As a Canadian, and therefore an international visitor we don’t get our bands until we check in so it’s the norm for us.

Either buy from Disney online as others have suggested or just wait until you arrive. No biggie.

For me personally, I’d be at that jerks front door. But I’m old and grumpy and don’t have the time or energy for games and drama.

There was a day I would have done that, however now I would buy the splashiest magic bands possible and post pics all over my FB page. I would not even acknowledge that the hostage bands concerned me. Honestly, without knowing any of the particulars of this breakup, or the way the trip was paid for, perhaps the way the ex is behaving is an indication of what life with that guy would have been, and she should be thanking her lucky stars for unanswered prayers. I do not take well to any kind of hostage situation, so if anyone tried to hurt me this way, I would be sure to get something bigger and better. And that relationship would be toast.

 

[DisneyArkie]

I removed my post. I better stay silent...

 

[ellbell]

I also find this a non-issue. As a Canadian I don't even have the option of getting my magicband sent to me. It has never affected my vacation. I'm able to use ME and go to the front desk of the resort and pick up my band when I arrive.