What to Expect from TA

[tlivgstn]

I booked my trip thru a TA and perhaps I am too controlling to leave the arrangements up to someone else. I booked my package in Jan. about the time that the 2008 cruises came out. I was patient when it took a couple of days for the TA to respond to questions, etc. Then, I was contemplating changing hotels--again, she had been ill and out of town, etc. so I waited for info then. Decided against upgrading hotels, paid in full, etc. After reading posts here I decided to see if I could get "preferred" room at Pop. Waited on response "due to the free dining packages" coming out. She emailed me and said she would continue to try to get the preferred room and that was at least a week ago. Is it common to wait a couple of days for a response via email? As I understand it, I can't change my reservation at Pop if booked thru a TA. All along I have felt like my trip was the least of her concerns. Am I a Value customer wanting Deluxe service?

 

[poohbear2]

This happened to me a few years ago. We had originally booked a cruise but changed our minds. Because we didn't want to lose the deposit money, we booked our WDW trip through the same agency. I had a hard time not being able to get things done quickly. When the free dining came out (this was the first year WDW had free dining) it seemed like it took forever for the TA to get back to me. First, he said I had to book a week and had to have 6 da passes blah, blah blah blah.

I had to tell him a few times that this was not true . I had to actually call DISNEY myself to get the info and then told him to call disney. And yes, if you want any changes, your TA has to do it. It was so agonizing.

I am sure there are LOTS of awesome TA's out there. But this was my experience.

 

[safetymom]

I think you would get more answers if you posted on the Resorts board.