I was down in WDW visiting several years ago when I heard a stupid question from a guest. I was sitting in bus at EPCOT waiting to back to my hotel room for a swim in the pool. Here's what happened:
Guest walks up to the open door of the bus and asks the bus driver:
Guest: Excuse me?
Bus Driver: Yes, ma'am.
Guest: How do I get to Walt Disney World?
Bus Driver: Ma'am, you're in WDW.
Guest: No, I'm not. I need to get to WDW.
Bus Driver: Ma'am, you're in WDW, where is it that you need to go?
Guest: I'm not in WDW, now how do I get there?
Bus Driver: (Very irritated by this point, but doing very well) Ma'am, you can't get to WDW from here, you have to fly.
Guest: Oh, ok. Thanks.
I had an encounter like that with a guest once while working at The
Disney Store. This guest comes in, in quite the hurry, looking for Tweety Bird (Warner Bros.). It was basically the same conversation. She came in insisting that Tweety Bird was in the store and I told her that this was The Disney Store, and that Tweety Bird was Warner Bros., and that store was just at the end of the row. She insisted that Tweety was here in the store. I eventually gave up and told her that we were out and she eventually left.