What the Hell is Wrong with DVC?

[conandrob240]

Wow, that’s a pretty nasty reply on your part. I don’t think you actually read my post.

I wasn’t trying to be nasty. I just think any “poor Disney” stuff is ridiculous. They could pay the $ amount for all of these expiring points and still come out just fine. I realize that was only part of your post but it hit a nerve.

 

[Deb & Bill]

I am not in the group who could lose points, but I also think they should just give people their points back. That they haven’t said anything reveals to me how dire the situation really is. They have 0 money coming in. There is only so long they can last like this. Disney could go under. I don’t think that will happen, because the minute Florida recinds the stay at home, I think Disney will open. They have to. Once that happens, I do think they will compensate people. But right now they are focused on just getting through this. They have also said they will extend annual passes. But when you go into your annual pass the old expiration date is still there. They seem to be flailing in general.

When every point is used in one calendar year, 97% of the resort is full. If they start letting everyone who needs to bank points late or rebank points, there will not be enough vacancy for every owner to book. Especially if they are doing renovations, which I think will probably be shifted to later dates if they haven't already begun that renovation. Plus if you consider two to three months worth of unused points. They will have to come up with another suggestions, like crediting member fees for the lost points from March 20, 2010 to June 30, 2020. they can't give out free stuff since none of that free stuff belongs to DVC. It belongs to Disney Hotels or Disney Theme parks or Disney stores or Disney Dining.

Adding an extension to the contract should only involve those who lost points, not the entire ownership for that resort. It's bad enough what will happen at OKW with the two end dates, but for partial months? And many of us will be long dead by that time. I'd like to bet if they included that clause it would expire on transfer or sale of the contract. So ultimately, no one will get an extension to their contract.

How much longer do you think Terri Schulz will be around?

 

[Deb & Bill]

I just read the letter written by the lady in that original post, plus all the comments to the letter. All I can say is that they seriously don't understand what they purchased.

 

[Tigger2ntinkerbell]

I'm waiting like everyone else that had to cancel their DVC trip. 17 barrowed points went back to my 2020 use year and my 100 points went back to my 2019.
When I asked if a Supervisor could bank those MS said not at this time. Upper management is working on that.
She said I really should have canceled my reservation before my banking deadline(01/30/20).
I told her , you know the virus was even talked about that much by January 30.
Again She said ,would have been able to bank your points - I'm thinking are you kidding me.

 

[Sandisw]

Oh, please. They are a billion $ enterprise who had astronomical profits in 2019. Disney’s not going anywhere and they could easily absorb this.

They set it up DVC though to be independent from TWDC. So, we are on our own to deal with this, unless the company decides there is an advantage.

Maybe that is also why we haven’t heard any firm decisions to change current policy. Mayve DVCM is trying to get some relief from the company.

 

[Magnoliafan]

They have also said they will extend annual passes. But when you go into your annual pass the old expiration date is still there. They seem to be flailing in general.

No flailing on this one, as they’ve already said that they’ll adjust the expiration dates once the reopening date is known and they know exactly how much time to add.

 

[starry_solo]

Yes, May 31st. My rules are clear- no cancellations, no refunds. But I will do anything in my power to be fair if disney is fair to me.

But what if your renter doesn't cancel and Disney cancels it for you?

My specific county in California is supposed to be running out of hospital beds, ICU beds, and ventilators the first week of May. Florida is supposed to hit its peak around the same time. It is likely that the resort isn't going to be open at the end of May

 

[Sandisw]

I just read the letter written by the lady in that original post, plus all the comments to the letter. All I can say is that they seriously don't understand what they purchased.

I think that is the sad reality in all of this and that is owners now having to realize the risk and limitations of this timeshare,

We gave up the right to have the remedy being afforded cash guests and as frustrating as it is, its where we are.

 

[McCrae]

In the 25+ years that I have been lucky enough to go on vacation to a Disney resort and 12 years of DVC membership there has of course been the occasional problem. On every occasion Disney has gone above and beyond what other companies would do to fix things. I have every confidence that Disney will come up with a fair solution for all members.

 

[marcyleecorgan]

Maybe someone should find the FL timeshare laws so that DVC owners can understand what the legality of what Disney can do.

 

[we"reofftoneverland]

I wasn’t trying to be nasty. I just think any “poor Disney” stuff is ridiculous. They could pay the $ amount for all of these expiring points and still come out just fine. I realize that was only part of your post but it hit a nerve.

I definitely don’t feel sorry for Disney. My point was that Disney seems to be in shock right now, and they are responding erratically. They have not extended annual passes as they said they would and I read this morning that they are dragging their feet on refunds with dcl. I do believe they will figure out a way to accommodate those dvc owners who have lost points, but am an outside observer, so who knows. Unfortunately, they are one of the companies in a complete shut down and have virtually no income stream. No matter how profitable Disney may be under normal circumstances, no company can survive for very long without income. I am hoping that once they figure out how to come out of this financially that they will then help dvc owners. I think we are on the same side in this!

 

[we"reofftoneverland]

No flailing on this one, as they’ve already said that they’ll adjust the expiration dates once the reopening date is known and they know exactly how much time to add.

It is problematic that they are not adjusting them incrementally for those who have moved their vacations and want to book fast passes. I know, not the end of the world, but being able to ride certain rides changes a vacation.

 

[we"reofftoneverland]

When every point is used in one calendar year, 97% of the resort is full. If they start letting everyone who needs to bank points late or rebank points, there will not be enough vacancy for every owner to book. Especially if they are doing renovations, which I think will probably be shifted to later dates if they haven't already begun that renovation. Plus if you consider two to three months worth of unused points. They will have to come up with another suggestions, like crediting member fees for the lost points from March 20, 2010 to June 30, 2020. they can't give out free stuff since none of that free stuff belongs to DVC. It belongs to Disney Hotels or Disney Theme parks or Disney stores or Disney Dining.

Adding an extension to the contract should only involve those who lost points, not the entire ownership for that resort. It's bad enough what will happen at OKW with the two end dates, but for partial months? And many of us will be long dead by that time. I'd like to bet if they included that clause it would expire on transfer or sale of the contract. So ultimately, no one will get an extension to their contract.

How much longer do you think Terri Schulz will be around?

Hopefully not long!

I agree it is a mess, but I think they will figure something out.

 

[bumbershoot]

Walt was genius at thinking decades into the future especially choosing Orlando and buying up all the property without anyone knowing about it. He carefully considered every possibility, didn't take "no" for an answer and hired a general to get MK built. He did things that couldn't be done. Disney has to get a positive, "Walt" like reassuring message out there and back it up with a real plan.

lol.
Walt was a sneaky lying jerk who did not act fairly to all the farmers whose land he bought so cheaply.

Maybe we don’t want a Walt solution yo

Here's the problem: DVC isn't saying ANYTHING at this point. That's not acceptable.

Bear with me. I used to work for amazon CS. When something big happened, the first reps had no idea and just tried to use the normal toolbox to help people. Those of us who coded contacts correctly got that info sent up the line. Once there were e ouch properly coded contacts that the higher ups looked at it, they would start to work to craft a response. If it was big enough, the lawyers got involved and created a “blurb” that reps needed to respond with.

These steps took time.

Customers who demanded action sometimes got actions that weren’t correct at all. Most were frustrated as long as the rep had read the daily info on how to deal with such responses. During the wait, emails were supposed to be not responded to until they figured out what to do.

That’s where we are now.

There is too much unknown. Disney is not in charge. Dvc is not in charge. We are all at the mercy of figuring out what to do.

NO response right now *is* the correct and appropriate response. Any stopgap measures right now wouinappropriate and likely to cause more work later on.

It looks like 10.8 in the public offerings statement says a closure will extend the contract for a period equivalent to the period of delay. Maybe the closure time will be added the back of the contract?

intriguing.

They have not extended annual passes as they said they would

They don’t know how long it’ll be. How do they know how far out to go?

 

[Sandisw]

Maybe someone should find the FL timeshare laws so that DVC owners can understand what the legality of what Disney can do.

Here you go:

http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0700-0799/0721/0721.html
Along with this, I would recommend people also read the POS...i have been doing that...to really understand what we agreed to and what powers DVcM has, and how little we do, as owners,

To clarify, Disney, the company...has no responsibility to owners, It may seem silly to point out, but I think it does confuse things when we use Disney to mean both DVC and the company

 

[Cyberc1978]

I’m sorry but owners really need to start caring about more important things right now.

As an owner you know you will be back next year and the year after that. After all this is only and I mean ONLY a vacation.

As an owner with a June UY I knew there would be a risk booking a reservation in May but I did it anyway.

As an owner you need to understand the product that you own you also need to understand that it’s just a timeshare with build in risks. If you are not ready to accept that then maybe owning a timeshare is not the right thing for you.

I understand that losing money (points) does not bring out the best feelings and we all want to avoid it if we can.

 

[Cyberc1978]

Here you go:

http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0700-0799/0721/0721.html
Along with this, I would recommend people also read the POS...i have been doing that...to really understand what we agreed to and what powers DVcM has, and how little we do, as owners,

To clarify, Disney, the company...has no responsibility to owners, It may seem silly to point out, but I think it does confuse things when we use Disney to mean both DVC and the company

Thanks. Do you have a link to the POS?

 

[Sandisw]

Thanks. Do you have a link to the POS?

They do not offer the POS online as it is resort specific. That is also the case with the multi-site POS.

You get it when buy direct. For resale, I don’t know if you can request it or if they require you to get it from the original owner.

The only one I currently have is RiV. I never looked into getting SSR or BWV, because I also had VGF and BLT...which I did get rid of 6 months after I sold the contracts as no one asked about them.

 

[rocketriter]

Disney, like everyone else on the planet, has no idea how the COVID pandemic will play out, let alone how that will impact the resort business. I don't think it's reasonable to demand that they present us with a long-term plan right now.

 

[dismedvc]

To clarify, Disney, the company...has no responsibility to owners, It may seem silly to point out, but I think it does confuse things when we use Disney to mean both DVC and the company

I plead Guilty to that charge your Honor. I have tried to be more precise since that was pointed out.