I have to agree with the poster who said that they send the 'not up to par' CM's to AK. I spent a couple of hours over by KS with a CM waiting and then watching the parade.
He was obviously "not up to par" as he was slightly ********. He could see no bad with the world or anything. He loved his job, loved greeting the people at the turnstiles, loved spending time with us and telling us about his friends in the parade (who all waved and called him by name as they passed by), and just plain loved his life. His greatest dream is to be a character but he is a mid size, between the small characters and the large characters and this woman who was blessed to have gotten to know him hopes that his dream comes true one day.
From now on I will enjoy AK even more for knowing that such 'flawed' people ( Hi Eric!!

) are the people in charge at AK.
I will take slightly flawed service with a smile any day over quick service given in a spirit of discontent.
Slightly Goofy