What do you mean I can't add more days?!

[MamaChelle]

Yeesh how terrible Going in December and wanted to go for 7 days so we could take nice slow time with the toddler.

Professionally speaking, from a business stand point it does make sense. There have been huge complaints about crowds. So how do they thin the crowds while also still getting the money they'd be missing? Why, raising the prices on Annuals and tickets so it discourages people from staying longer (or better yet, shuttling them toward WDW where I hear attendance has been flagging, and is better suited for huge crowds.... hence all the deals at WDW and not DL), but STILL gets them the money they're missing because of the price increase. And the additional day nonsense? I firmly believe that their excuse of "people scalping extra days" may be true to an extent, but I highly doubt it's a lot of instances, and doubt it's caused them so much grief they would completely change their policy and deal with so many unhappy customers. No, I am sure they just wanted to find a way to get MORE money off the people that can afford a longer stay, and they use the excuse of "scalpers" because then it puts the blame back on the customer, not on Disney.

Smart, yes. Greedy, yes. Just sad to see Disney trying to weasel more money out of pockets. And even more sad, that it works. I am sure I will buy those 2 extra day hoppers to add onto my 5, because we really would like a longer stay and now there's no option. Disney should seriously consider adding an 8th dwarf called Greedy.

I was hoping for extra days with my toddler too. That's true it is still a business. Anyways I really wanted to post because I love your greedy dwarf!!!! Hahahahaha!

 

[smiley_face2]

So... I'm in the d'land as we speak. Went to the ticket office before activating my 5 day hopper and nada. Ain't happening, they said the most they can sell is a five day and 6 day hoppers are no longer available, so they cannot add days. I even said I sent an email and the reply was positive, but that was before the ticket change.

I also went to city hall and no love there either. They said try the ticket booth!!

So, don't count on adding days, I even said that we are from Canada and are here for ten days, but they just repeated that there was no way to add days unless I spend another $200 each!!

Too bad, guess I'm going to knotts.

Did you ask to speak to the ticket office cast members lead? now that you have actually activated your ticket, you should go back to a ticket booth and ask again, and if they say no, ask to speak to the lead. City Hall has always said no, just like when you phone to ask, and another member here asked at the ticket booth was told no, but when they asked to talk to the lead, the lead said yes and did it! When we did ours less than a month ago, the cast member at the ticket booth had to have the lead come over and do it on their computer screen, the cast member themself could not do it.

 

[mariners1999]

Did you ask to speak to the ticket office cast members lead? now that you have actually activated your ticket, you should go back to a ticket booth and ask again, and if they say no, ask to speak to the lead. City Hall has always said no, just like when you phone to ask, and another member here asked at the ticket booth was told no, but when they asked to talk to the lead, the lead said yes and did it! When we did ours less than a month ago, the cast member at the ticket booth had to have the lead come over and do it on their computer screen, the cast member themself could not do it.

You see this with many businesses when they make a change they will implement it slowly.

I think you will find that as the weeks and months pass the chance you will be able to upgrade any ticket past 5 days will become difficult to finally impossible.

 

[DarthMole]

So... I'm in the d'land as we speak. Went to the ticket office before activating my 5 day hopper and nada. Ain't happening, they said the most they can sell is a five day and 6 day hoppers are no longer available, so they cannot add days. I even said I sent an email and the reply was positive, but that was before the ticket change.

I also went to city hall and no love there either. They said try the ticket booth!!

So, don't count on adding days, I even said that we are from Canada and are here for ten days, but they just repeated that there was no way to add days unless I spend another $200 each!!

Too bad, guess I'm going to knotts.

Try again. If that doesn't work, try again at a different ticket booth (different physical building). Ask for a "lead" if necessary. People have been successful recently, even with 5 day tickets, so don't give up. Be sure your whole party is there with you as you may need to show ID for each adult.

To others who get bummed out over one story of rejection... STOP IT. Seriously though, there are plenty of success stories and I'm sure many who are successful do not report back. Until there's either an official announcement from DL or we really see wide spread rejections with zero success stories, I wouldn't lose hope. That being said, I also wouldn't plan a trip with the expectation of success. I know that sounds awful but it's the current reality of the situation. Man I wish the execs would figure this out and cater to their customers needs.

 

[nancy drew]

So... I'm in the d'land as we speak. Went to the ticket office before activating my 5 day hopper and nada. Ain't happening, they said the most they can sell is a five day and 6 day hoppers are no longer available, so they cannot add days. I even said I sent an email and the reply was positive, but that was before the ticket change.

I also went to city hall and no love there either. They said try the ticket booth!!

So, don't count on adding days, I even said that we are from Canada and are here for ten days, but they just repeated that there was no way to add days unless I spend another $200 each!!

Too bad, guess I'm going to knotts.

Noooo! I was so hoping to add a day to my 5 day. Looks like I'm gonna use my free day at legoland this year! Sad. I was really hoping for an extra day at DL but I'm not willing to spend a crazy amount for one more day. Thanks for the post!

Don't give up! Go to another ticket booth. Yesterday I upgraded three 5 day passes to 6 day passes. The first agent and "manager" said we were out of luck and when I said that last week people had successfully upgraded,she said "Last week we were figuring things out. This week we won't let you upgrade and you have to get a 1 day pass or AP instead. I walked across the esplanade to another booth and the woman and "manager" there had absolutely no problem making the changes. We had not used any days yet on our passes.

If you are told no, go to another booth.

Sorry for any typos, I am on my phone.

 

[MamaChelle]

Don't give up! Go to another ticket booth. Yesterday I upgraded three 5 day passes to 6 day passes. The first agent and "manager" said we were out of luck and when I said that last week people had successfully upgraded,she said "Last week we were figuring things out. This week we won't let you upgrade and you have to get a 1 day pass or AP instead. I walked across the esplanade to another booth and the woman and "manager" there had absolutely no problem making the changes. We had not used any days yet on our passes.

If you are told no, go to another booth.

Sorry for any typos, I am on my phone.

Thanks, I won't lose hope, ill try when I go in December, I emailed them asking about upgrading so I'm waiting for my response back. If they give me a go ahead then I am definitely going to print that email out!!! Thanks

 

[DarthMole]

You see this with many businesses when they make a change they will implement it slowly.

I think you will find that as the weeks and months pass the chance you will be able to upgrade any ticket past 5 days will become difficult to finally impossible.

This is possible but if they were really making change you would think they would just take the option off the computer. Leaving this much uncertainty is poor customer service.

 

[tobyroy]

Sorry I didn't say how many tickets. We were able to upgrade 5 6 day park hoppers ( bought before the ticket changes) to 8 day hoppers for a total of 25 dollars. so it was 5 dollars per ticket to get 2 more days.

 

[TigerlilyAJ]

I think you will find that as the weeks and months pass the chance you will be able to upgrade any ticket past 5 days will become difficult to finally impossible.

Well, yes, that's exactly my fear for our Halloween trip, that they will have gotten everyone on board with the No Extensions idea. But we'll see.
I really appreciate everyone who has taken the time to come to this thread and report on their experiences, positive, negative--or a bit of both, as seems to occur for many!

 

[Armadillo4]

Help me understand.....why can a 6 day pass upgrade and a 5 day pass can't???? What is the difference?

I don't think it's the difference between a 5 day pass and a 6 day pass. It's a matter of finding a CM at a ticket booth who knows how to add days. I know it must be frustrating when you run into a CM who doesn't know how, but just try another ticket booth. There are some replies in this thread of successfully adding days to 5 day passes. See the quoted examples below.

Don't give up! Go to another ticket booth. Yesterday I upgraded three 5 day passes to 6 day passes. The first agent and "manager" said we were out of luck and when I said that last week people had successfully upgraded,she said "Last week we were figuring things out. This week we won't let you upgrade and you have to get a 1 day pass or AP instead. I walked across the esplanade to another booth and the woman and "manager" there had absolutely no problem making the changes. We had not used any days yet on our passes.

If you are told no, go to another booth.

I upgraded a 5 day park hopper to six last week, at the ticket kiosks. Took two people fiddling with the computer, and in the end they didn't charge me, which was lovely of them. Was no hassle, just had to wait a few mins while they sorted it out.

Just wanted to report that we wanted to extend our trip again and added a seventh day onto a 5-day ticket at the ticket booth. While the CM was processing it (so that I knew we were past the point of no-return) I mentioned that I read online that people were having a difficult time adding days to their tickets. The CM said that it's a bit of a hassle, but they can do up to an eight day ticket and it has to be done through the ticket booth for anything beyond a 6-day ticket.

 

[cgh]

I was denied tonight. :-( I wanted to add 1 day to a 6 day and they said 'no" they no longer sell 7 days. We are on day 5 of 6 today-with the last day tomorrow morning. I would come back on Monday if we could. We have finished everything we wanted to - hurt by the 95 degree temps this week.

Alas. So, assume you can't and hope for the best. I'll try again tomorrow morning. (and try early on in your trip) I wanted to wait until later on as I wanted to see how we were doing. DH has 1 more day left on his hopper too so it would just be for DS and I.

 

[mariners1999]

This is possible but if they were really making change you would think they would just take the option off the computer. Leaving this much uncertainty is poor customer service.

Not to stir the pot with what I said but after watching how many businesses (including Disney) implement changes I think people need to get ready for this decision. Disney no longer will sell 6+ day passes (I think Austrailian guests may be the only exception) and the exceptions that Lead's make will be exactly that Exceptions.

For years it was not an issue to upgrade your ticket from 5 to 6, 7, or 8 day tickets but I believe those days are coming to an end. No matter how Mad you get the best way to deal with the decison is not to get mad at the Leads or the ticket agents.

I have seen this done before with TV shows that get cancelled, products that get pulled etc. We need a letter writing campaign. If enough people send letters to the same address (ie George K) it will be noticed. Emails are to easy to disregard. I would be happy to send a letter if someone was to organize this.

I agree it seems silly that they have spent all this money making this a major DESTINATION but then limit the amount of days (financially) many people can visit and spend their tourist dollars.

M

 

[TeddiBarra]

So curiousity got the better of me so I went to the website to compare package pricing for a 5 night 5 day to a 5 night 6 day package cost. Only the "book your vacation package" option was down yesterday. I checked again and it's still down?

I just can't understand this policy. This is terrible customer service. This is terrible business practice. I'd be so flaming mad if I was in some of your shoes. So Joe gets the wrong person and can't get the trip he could plan ahead of time but spent a lot of money to make happen, but Jane can because she asked the right person. And Jennifer and John are scared and trying to figure out how to plan their stay because their families of 5 really are impacted because they want to know if they can get tickets that used to be there for say $60 more for their family, but now may be $607 more for "one more disney day", or hey, they can shell out a mere $1855 for PAPs they won't really use, or maybe say they can squeak by with DAPs for an additional $955, UNLESS of course one of their dates is a blockout date, in which case make that an addtional $1205...

AS IF THIS IS ROCKET SCIENCE. It is not. If you can get Mickey to talk and blink, surely we can figure out how to sell honest folks tickets that give them the "Magic their Way" vacations....

 

[rramstad]

So curiousity got the better of me so I went to the website to compare package pricing for a 5 night 5 day to a 5 night 6 day package cost. Only the "book your vacation package" option was down yesterday. I checked again and it's still down?

Umm, I think there's a bit of confusion here, my understanding is that now, if you try to book any length of stay, the maximum ticket they'll sell is 5 days. So, in the example above, 5 nights 5 days would be exactly the same cost as 5 nights 6 days... because there's no option to buy a 6 day ticket.

 

[dadzgirl70]

I've sent two emails regarding this topic. Here are the responses:

8/16/2012

#1

Thank you for your e-mail to the DISNEYLAND® Resort.

Unfortunately, we no longer offer admission tickets beyond a 5-Day
admission ticket. We apologize for any disappointment this may cause you
and your family.

Again, thank you for taking the time to write. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and trust your visit
will be pleasant in all regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Experience Services


Please note all information is subject to change without notice and
should be confirmed just prior to your visit.

Received date: 8/12/12

#2

-----Original Message-----

8/16/2012


Thank you for your e-mail to the DISNEYLAND® Resort.

Unfortunately, we no longer offer admission tickets beyond a 5-Day
admission ticket. We apologize for any disappointment this may cause you
and your family.

The following Box Office tickets are valid at DISNEYLAND® Park and/or
DISNEY CALIFORNIA ADVENTURE® Park at the prices listed below. These
tickets are available at any DISNEYLAND® Resort Main Entrance ticket
booth now through January 2013. Children ages two and under are free.
Please note that all prices are subject to change without notice and
should be confirmed on the day of your visit.
Ages 10 and up Ages 3 - 9
1-Day/1 Park $87.00
$81.00
1-Day PARK HOPPER® Ticket $125.00 $119.00
2-Day PARK HOPPER® Ticket $200.00 $188.00
2-Day/1 Park Ticket $170.00 $158.00
3-Day PARK HOPPER® Ticket $250.00 $235.00
4-Day PARK HOPPER® Ticket $275.00 $255.00
5-Day PARK HOPPER® Ticket $290.00 $270.00

Senior 1-Day/1-Park $85.00 age 60+

Tickets may also be ordered through Ticketing and Reservations, by
calling (714) 781-4400 daily from 8 a.m. to 5 p.m. Pacific Standard Time

Sincerely,
Linda Trump

 

[aprincessatlast]

FYI They have now taken off the 6 day hopper off the convention rate tickets. A week or so ago it was there.

This one I do not understand as you can't really scalp a convention ticket as they are only good for certain days and you can't really add or do anything with them. At least that was my understanding.

So do you really think that the scalping of tickets was the reason. It would seem not, but I am at a loss. Anyone have any speculations?

 

[Renae De Liz]

So do you really think that the scalping of tickets was the reason. It would seem not, but I am at a loss. Anyone have any speculations?

I am almost certain it's to thin crowds (a major complaint by people) while still making money. I think scalpers were a convenient excuse for them as it puts blame on the customer, not them. I highly doubt they cause them THAT much concern. So many in this thread feel they have power in that they'll just take their business elsewhere for those extra days, but that's what Disney wants. They make that money they're missing by you leaving back with the higher price tags, while taking care of crowd control at the same time. Many have also said they're considering going over to WDW instead, which is also a positive outcome for them, as attendance there is flagging and is more suited to larger crowds.

While I appreciate them trying to take care of crowds and customer complaints (I certainly don't like huge crowds!) I am saddened it's at the expense of those that already have difficulty affording a Disney vacation. Now the rich still get the same enjoyment, plus thinner crowds, while those of more medium income cannot have as long a vacation, or can't go at all. Just.... stinks.

Mamachelle - Hehe Totally going to have to sketch out a Greedy dwarf sometime for fun! (I'm an artist) I'm also going in December. It's going to be a blast and I'm sure my toddler will have the best time ever!

 

[MamaChelle]

I am almost certain it's to thin crowds (a major complaint by people) while still making money. I think scalpers were a convenient excuse for them as it puts blame on the customer, not them. I highly doubt they cause them THAT much concern. So many in this thread feel they have power in that they'll just take their business elsewhere for those extra days, but that's what Disney wants. They make that money they're missing by you leaving back with the higher price tags, while taking care of crowd control at the same time. Many have also said they're considering going over to WDW instead, which is also a positive outcome for them, as attendance there is flagging and is more suited to larger crowds.

While I appreciate them trying to take care of crowds and customer complaints (I certainly don't like huge crowds!) I am saddened it's at the expense of those that already have difficulty affording a Disney vacation. Now the rich still get the same enjoyment, plus thinner crowds, while those of more medium income cannot have as long a vacation, or can't go at all. Just.... stinks.

Mamachelle - Hehe Totally going to have to sketch out a Greedy dwarf sometime for fun! (I'm an artist) I'm also going in December. It's going to be a blast and I'm sure my toddler will have the best time ever!

Hilarious!!! have him holding a 6day ticket with a big "x" on it and the a finger pointing and the person looking at him!!! haha i can somewhat picture it in my head!!!

the rich get richer!!! very sad, i am still going to try anyways and just hope for an extra day at disney, won't hurt to ask. and even if we don't get it, we plan on going every december so whatever we missed this year at our slower pace we can definitely see next year! not going to be all bummed about it already. nothing that I can do about it anyway. rules are rules!

 

[danielxasap]

My girlfriend and I upgraded our city pass 3 day park hoppers to 7 day park hoppers for $42 dollars each. Just went and asked the night we got there if we could do it and the guy said we could do it after we use 1 day, so the next day we used it and upgraded.

 

[lkperich]

My girlfriend and I upgraded our city pass 3 day park hoppers to 7 day park hoppers for $42 dollars each. Just went and asked the night we got there if we could do it and the guy said we could do it after we use 1 day, so the next day we used it and upgraded.

You only paid $42 each? I need the name/description of that CM! Congrats!