What CM Told Me About PINs

[GovieMom]

I just called to see if I had a PIN for my account ... I currently have a 25% room discount, but was hoping to get either 40% or Free Dining. The CM looked up my info, and said there was no PIN attached to my name. She then asked me if I'd gotten an e-mail, which of course I hadn't. She said that all PINs were being sent by e-mail or regular mail, because they don't want people calling them every day asking about PIN codes. I told her about all the people I had read about here who called and received PINs without getting them e-mailed, and she disagreed about that. She restated they would arrive by e-mail or regular mail. I asked if there was any way she could get my address listed so I might get one that way, and she said absolutely not, they do not do that, and PINs are assigned randomly. So nothing for me again, as usual, and I officially give up. Hope you all have better luck than me!

 

[AndreaDM]

I also just called, she was super sweet but told me I had no pin and that they had ALL been sent out at the same time, so if I didn't already have the email I wouldn't get a pin unless they did another promotion later.

 

[Dorisk3]

The last few times I've rec'd a pin (including recently), I never got the email, I only knew about them when I called.

 

[lissabarker]

Not true! I called and had a free dining pin attached to my email address, however I never received the email with the pin code. The CM said that it had already been sent to my email address (which she repeated back to me to make sure it was the correct address), but I checked my junk email and spam, it was no where to be found.

So, until they can become consistent they should just get used to the phone calls!!

 

[Amy&Dan]

Goviemom: Call BACK!!!

Here is what happened to me today.'

I woke up, checked all my emails as I do everyday and nothing. I went in and again built some trips, saved them and then decided to check email again. I had one from Disney Destinations, however it was just my monthly "hello" newsletter. No mention of fd. Then I come on here, see somebody else say they got the hello newsletter but no mention of fd but see that on the bottom is a ten digit alpha/numerical thing on the very bottom. I find my email, same thing (it was three letters, then seven numbers). So I think, "why not" and I call Disney.

Cm says, that is not a pin but he'll check. He says quickly "you do have a pin for free dining". I pretty much screamed in the poor man's ear I was so excited. I say "let me convert my room only over to a pkg to get that fd". Well he cannot do that, we are part of a grand gathering. I ask for the pin # since I know I am about to be transferred and these things have a way of disappearing, but he says "just tell them you havea pin for fd from 4-23-8-13, its right here on your name and they will find it like I did". So he puts me over to gg and lo and behold they cannot find my pin. I tell them the name of the cm I spoke with, the dates he gave me for my offer and then say "I need a manager". For 15 minutes I hold, frantic, upset, just wishing I had booked a whole new reservation with the first cm and to heck with the grand gathering. Finally they come back on, they give me the fd, I say "did you find the pin" to which he says "not sure but you have it". After I book the new reservation, he puts me over to the manager and she apologizes profusely, and then says "our pin system is very confusing to many cm's". YA THINK?????

Bottom line, I got it. I have still NOT received a fd pin email but I do have my confirmation email from Disney that clearly states "MYW with Free Dining".

Had I not had the name of the first cm, and not asked for a manager, I doubt they would have looked.

I do know we have several accounts. My name, my husband's name under "Dan" and my husband's name under "Daniel".

What a dumb system Disney has created.

Call back, if somebody told you had a pin you probably do and if the next cm also says "no" ask for a manager!

I hope you get it!

 

[cm8]

So I guess they do get tired of people calling to see if they received a PIN. Guess that means they need to find a new Job

 

[jcsbama]

So wait, you had a potential code on your Hello newsletter? I'm going to be upset if so because I deleted mine and my trash folder is set to purge every week.

 

[Amy&Dan]

So wait, you had a potential code on your Hello newsletter? I'm going to be upset if so because I deleted mine and my trash folder is set to purge every week.

No, no code on my newsletter. I saw on another thread a poster wondering if this weird number on the bottom might be a code so I though I'd give it a shot but found out for sure that number thing on the bottom of my newsletter is NOT a code. It was during that call however I found out I did have a code attached to my name. A code that I have yet to receive in email form. I persisted and got my discount, OP should call back and do the same!

 

[GovieMom]

I persisted and got my discount, OP should call back and do the same!

I would call back "if" I knew I would get a better discount. But the CM said I had no PIN for my account, period. I don't think any amount of persisting would make one magically appear if I called back. But thanks for the encouragement anyway.

 

[Amy&Dan]

I would call back "if" I knew I would get a better discount. But the CM said I had no PIN for my account, period. I don't think any amount of persisting would make one magically appear if I called back. But thanks for the encouragement anyway.

I'm sorry, I misread your post and thought it said you did have a pin but the cm wouldn't give it to you since you hadn't gotten the email.

I would still call back, its taken me five calls to finally have somebody that found a pin, and the cm said it had probably been there since 1st. The last cm I talked with who was a manager did mention that the pin system is beyond confusing to most cm's and that she was "so glad" I asked to speak to a manger that could sort it out.

I am also nowhere near the only disboarder who has had to call back numerous times. Mine did magically appear, disappear and then appear again!

 

[zales127]

Seems like CM's are getting tired of people calling. Especially when they insist there is a PIN when there isnt one.

What I imagine, is that people who didnt get the PIN in email but have one attached when they call..they probably got one in spam or junk mail or deleted it without knowing. We've all deleted an important email here and there.

There are far more people saying that they dont have a pin and when they call they STILL dont have a pin..to those who say they didnt have a pin and then called and had one.

 

[skier_pete]

We get e-mail PINs all the time....in our friend's name (who we went with in 2007) and in DMIL's name (who went with us in 2006). Unfortunately we can never use them, since the PINs are attached to names...which are not in our party. We never get e-mail/mail PINs and I have never had one "attached" to my name either. I think we go too frequently.

Truth is, I've never had to use a PIN - we've always ended up better deals eventually through public codes or Disney Visa.

 

[Amy&Dan]

Seems like CM's are getting tired of people calling. Especially when they insist there is a PIN when there isnt one.

What I imagine, is that people who didnt get the PIN in email but have one attached when they call..they probably got one in spam or junk mail or deleted it without knowing. We've all deleted an important email here and there.

There are far more people saying that they dont have a pin and when they call they STILL dont have a pin..to those who say they didnt have a pin and then called and had one.

I agree with some of what you say. However, I insisted on nothing, I was told I had one, then the next cm could not find it. Far different than me sitting on the phone swearing I have something I do not. And the manager I spoke with did say they are getting a lot of calls and that they are having massive problems with their system and that so many cm's do not understand how pins work and don't fully know how to look at them.

I will tell you this. This is the second time I have gotten a WDW pin and neither time have I gotten an email. I have gotten pins for Disneyland and I am very careful to look at all emails Disney sends. I called three times specifically asking, one time I just called to make a payment and asked then and then today I decided to give it one more shot. Had I not gotten it today, I was done and just moving on and hoping for a general public discount. After last time when I found out I had a pin (found out when I called to add a night to an existing reservation) after I had already called to ask and was told no, well in the back of mind I wondered if maybe I had one again. And I did. I think the problem is that my husband's name appears two ways in Disney's system.

I am not meaning to sound like there are thousands of unrecovered pins out there. But for some of us, the discount is so huge ($1959 for my family) and when we see others having these issues or have encountered them previously, yes I will call and I will advise others to do the same. A good friend of mine called and guess what, she had one too. Never got an email either.

I didn't create the system, Disney did. They set up a pin code system and discounts like fd to reel people in. They use the internet to promote their product and many of us use the internet with boards like this one to plan and budget and learn. It means a lot of informatono going out there. Right now there are tv commericals promoting discounts and so if people call, Disney expects that.

The manager apologized to me for the confusion and confirmed there was a pin (one cm saw it, one did not, I asked for a manager) and how easily it is for cm's to NOT know where to look and how to find them. She also said she has had to do this same thing numerous times in the past few days (finding pins that one cm saw and then when someone called back to book next cm couldn't find it).

 

[mjohnson96]

Here is my recent experience with PINs....I had a vacation booked and was making payments. Every time I called to make a payment I would just have them check to see if I had a PIN on my account, every time they said nope

I made my final payment last week, and I also changed my room from standard to waterview. This was before 2/28/11 and I asked if I had a PIN and was told no, sorry you would get an email.

I decided to call the other day to check check to see if I had the FD PIN, I was told that I did have a PIN but it expired on 2/28/11 Okay WTH? Did they send me a PIN that was expired, or did I have that PIN on my account and everyone said that I did not?

Doesn't make sense to me

 

[juliemcalister]

I'm another example of someone who has found out about pins when calling but NEVER received an email or mailer.

Disney marketing needs to sort this out.

 

[Cynthiagayle01]

I had a pin code attached to my name. I never received an email or anything. I just called and asked. After running the numbers with them and on the phone a couple of times they then decided to send me the email with the pin code in it.

I'm thinking of calling this weekend to see if I have Free Dining.

 

[dhardawa]

My daughter had a PIN attached to her name. Her email is never used so she gets about two emails a month that are junk. I went back and looked at the eight or so emails she had in her inbox and there was absolutely nothing from Disney.

 

[Amy&Dan]

Here is my recent experience with PINs....I had a vacation booked and was making payments. Every time I called to make a payment I would just have them check to see if I had a PIN on my account, every time they said nope

I made my final payment last week, and I also changed my room from standard to waterview. This was before 2/28/11 and I asked if I had a PIN and was told no, sorry you would get an email.

I decided to call the other day to check check to see if I had the FD PIN, I was told that I did have a PIN but it expired on 2/28/11 Okay WTH? Did they send me a PIN that was expired, or did I have that PIN on my account and everyone said that I did not?

Doesn't make sense to me

Very similar to what happened to me on the last go around with fd pins I was hoping to get for my October 2010 trip. I called many times, never had one, booked under the general offer when it came out and very close to my trip, called to add a room only night (my general offer started the day fd did so when I needed to add that extra night I was going to have to do room only) and was told "you have a fd pin that is about to expire. I had never gotten an email. Nobody had ever found it when I had previously called. I had likely had that pin all along and nobody ever found it until just two weeks before my trip and I never got the email. And when they did find it, it wasn't even like I was asking them to look, I was just adding a room only night to an existing reservation.

This whole thing is why I did continue to call on this go around. I am lucky in that I have gotten two pins but neither one was received via email or easy to come by I must say.

 

[csmom]

Disney has only one email address for me. I am the only one in my household that is registered with them. I have been diligently checking my email and spam folder for months, looking for a pin. I called Disney on 3/1 and asked them to check to see if I had any pins attached to my name. I did have the free dining pin for April through August (which I booked) and the CM said I also had another one that was expired. (I assume this was the one I've read about that expired on 2/28). I never received the email for either of these.

 

[MaggieMoo'sMom]

I would call back "if" I knew I would get a better discount. But the CM said I had no PIN for my account, period. I don't think any amount of persisting would make one magically appear if I called back. But thanks for the encouragement anyway.

They told me that 4 times, then low and behold, I get one in my inbox!