Here's our Via Napoli story. I had been trying to eat there since it opened. We were there in August when it was just about to open, then I was there again in Dec and it was impossible to get in as a walkin. So, I booked it for our brief WDW stay in April.
We had been on the Dream for 4 nights prior to arriving at WDW for our two night stay. When we got to ViaNapoli, we were really interested to see how it would stack up. We had had horrible dining experiences on the Dream, so they didn't have to go far to beat those. So, I ordered the pepperoni pizza, dd had a plain cheese pizza and dh had a ceasar salad. OMG....that pizza was simply incredible. I didn't thnk it was burnt at all. It was cooked perfectly. The service was quite good. My dh said his salad was one of the best he has had, and dd couldn't stop raving about her pizza. I have booked it for our Oct trip with friends.