ok, here's the best case scenario that we've come up with...Disney doesn't tell you that they give upgrades, but you are most likely to get an upgrade when you have a lower category room. Here is what we figure...A lot of people can't afford the higher category rooms, so they book lower category rooms. When other people call, and want to book a cruise, all the lower category rooms are taken. They may not be able to afford a higher cat. room. Disney is going to lose a lot more money NOT booking that person, than upgrading the first person for free. Sooo, if somebody calls and wants to book a cat 11 room, but all cat 11's are full, somebody in a cat 11 may get upgraded so that Disney can sell another room. Did that make sense?