Where do I start? DD came down with allergy episode day before we left. She had fever, cough, etc. Anyway, with plenty of fluids and a visit to Dr. we decided to leave the next day and take our chances.
We drove 11 hours from Louisiana. DD was on meds so she slept most of ride. TIP: Our portable TV with Video saved us. She loved the TV and watched many videos (between sleeping)
An hour before arrival, I decided to call ASmo to see if room was ready since we would be arriving before check in time. Well, here we go................ I spoke with "Barbara" who was very rude. I told her that we had a Preferred Room and would like to know if one was ready. She looked up the Reservation and said that we did not have a Preferred room that my paper should state it if we did. I said I know we do because I paid for it and that's what I have always referred to when speaking to CRO. She then says " when you get here I will look at your paper, BLACK AND WHITE does not Lie" OK, I am fuming now. I'm thinking, this is Disney, what is your problem??? I also asked her why she was so rude and she stated that she was just telling me what her computer screen says.
I hung up and tried to dial CRO.............could not get throrugh on my cell phone because the area we were in did not support my phone................Now, I am anxious, getting closer to the resort and MAD.
Ok, I am in a good calling area now, got my cell phone working. Called CRO and she was very very nice. She immediately called ASmo and told them I did have a Preferred resv. and to expect me anytime now. She was very helpful. For some reason, the CRO and the actual resort computers show two different things....................ok we are here, let the magic begin.
We drove 11 hours from Louisiana. DD was on meds so she slept most of ride. TIP: Our portable TV with Video saved us. She loved the TV and watched many videos (between sleeping)
An hour before arrival, I decided to call ASmo to see if room was ready since we would be arriving before check in time. Well, here we go................ I spoke with "Barbara" who was very rude. I told her that we had a Preferred Room and would like to know if one was ready. She looked up the Reservation and said that we did not have a Preferred room that my paper should state it if we did. I said I know we do because I paid for it and that's what I have always referred to when speaking to CRO. She then says " when you get here I will look at your paper, BLACK AND WHITE does not Lie" OK, I am fuming now. I'm thinking, this is Disney, what is your problem??? I also asked her why she was so rude and she stated that she was just telling me what her computer screen says.
I hung up and tried to dial CRO.............could not get throrugh on my cell phone because the area we were in did not support my phone................Now, I am anxious, getting closer to the resort and MAD.
Ok, I am in a good calling area now, got my cell phone working. Called CRO and she was very very nice. She immediately called ASmo and told them I did have a Preferred resv. and to expect me anytime now. She was very helpful. For some reason, the CRO and the actual resort computers show two different things....................ok we are here, let the magic begin.