Wednesday's Monorail Chaos

BC1836

DIS Veteran
Joined
Dec 20, 2006
Messages
3,311
Twas not a good day for the monorail system yesterday [we haven't seen a similar post]. A lengthy shut down in the afternoon was followed by sheer chaos around 9 p.m. last night when lengthy delays were compounded by a passenger illness at the Contemporary stop. Since the passenger was being treated outside of the safety rails the monorail couldn't proceed. Passengers eventually departed the monorail by the hundreds. And 100+ (like us) were still in line at the station waiting to board. And then the monorail shut down. Power off. What to do? One CM said that special buses would be arriving. They did not not. A passenger asked the same CM if guests could order a cab. The CM said: "Cabs do not stop at this hotel." [Top that for a clueless CM statement!]. CMs were running around (some literally) and none offered information about anything. Total chaos. Disney was not at its best on this day. We eventually left the platform at took a cab back to the GF. We hope the ill passenger is well, however.
 
Twas not a good day for the monorail system yesterday [we haven't seen a similar post]. A lengthy shut down in the afternoon was followed by sheer chaos around 9 p.m. last night when lengthy delays were compounded by a passenger illness at the Contemporary stop. Since the passenger was being treated outside of the safety rails the monorail couldn't proceed. Passengers eventually departed the monorail by the hundreds. And 100+ (like us) were still in line at the station waiting to board. And then the monorail shut down. Power off. What to do? One CM said that special buses would be arriving. They did not not. A passenger asked the same CM if guests could order a cab. The CM said: "Cabs do not stop at this hotel." [Top that for a clueless CM statement!]. CMs were running around (some literally) and none offered information about anything. Total chaos. Disney was not at its best on this day. We eventually left the platform at took a cab back to the GF. We hope the ill passenger is well, however.

Would it have been possible to make the easy walk to the MK Transportation to either take one of the ferry boats to the TTC or a bus to other resorts?
 
Would it have been possible to make the easy walk to the MK Transportation to either take one of the ferry boats to the TTC or a bus to other resorts?

good question!:confused3
 

Would it have been possible to make the easy walk to the MK Transportation to either take one of the ferry boats to the TTC or a bus to other resorts?

Possibly, but with the monorail down it was probably just as if not more chaotic at the MK since it is seved by two monorail lines and the CR only by one.
 
Possibly, but with the monorail down it was probably just as if not more chaotic at the MK since it is seved by two monorail lines and the CR only by one.

Possibly, but the resort boat shuttles wouldn't really be anymore or less busier with the monorails down. Possibly the TTC boats would have longer lines, but about it.
 
I really don't get the "love" the monorail gets... and Disney's inablity to deal with issues that arise there gives their "Deluxe" resorts on the route a black eye IMHO. They don't put on more boats, they don't add buses etc... They just stand there and say "you paid LOTS of cash, but we don't have to provide much in return!" Why doesn't DISNEY step up?
 
I really don't get the "love" the monorail gets... and Disney's inablity to deal with issues that arise there gives their "Deluxe" resorts on the route a black eye IMHO. They don't put on more boats, they don't add buses etc... They just stand there and say "you paid LOTS of cash, but we don't have to provide much in return!" Why doesn't DISNEY step up?

They don't put on more boats because they physically don't have more boats. There are three large cruisers and 5 small launches. That is it!!

They do have one other boat that they use for the Pirates cruises, but it is slower than molasses and is not accessible, so they try not to use it for regular transportation, but when one of the cruisers is out for refurb they sometimes have to.
 
The monorail had many passengers who were traveling from resort to resort for dining. As such, they did not have outerwear for a walk to the bus area from the Contemporary (temps in the upper 30s with winds bewteen 20-25 m.p.h.). Futhermore, there were a number of wheelchair passengers, assorted seniors and parents with strollers who did not expect to take alternative transportation, i.e., a possible journey from the Contemporary to the bus area near the Magic Kingdom. Of course, when a CM kept informing everyone that the monorial would be departing "in a few minutes" the situation became more problematic. The few minutes turned into a half hour. Then we left for a cab. All everyone wanted was information and no one provided it.
 
They don't put on more boats because they physically don't have more boats. There are three large cruisers and 5 small launches. That is it!!

They do have one other boat that they use for the Pirates cruises, but it is slower than molasses and is not accessible, so they try not to use it for regular transportation, but when one of the cruisers is out for refurb they sometimes have to.

Buses??? They have them! But... :rolleyes1
 
Buses??? They have them! But... :rolleyes1

... but all available buses and drivers were probably busy, with Wishes closing MK at 8, DAK closing at 9, & Epcot closing @ 9:30. You can't pull cm's from other areas to drive buses, as you can with other roles.

There probably were buses brought in eventually, but likely not enough to handle the load.
 
Possibly, but the resort boat shuttles wouldn't really be anymore or less busier with the monorails down. Possibly the TTC boats would have longer lines, but about it.

The gold route gets slammed when resort goes down. Typically when that happens, the coordinator will pull one of the 120 passenger cruisers to go on the gold route until it is caught up. However, when that happens, the red/green routes suffer a bit, so it is only a temporary band-aid. Most of the time it works through.

There are 6 launches. 5 in operation at all times and a 6th "pirate launch" however, the pirate launch is the exact same as the other 5 launches.

The pirate boats the above post refers to are the MK I and MK II boats which are A) extremely slow B) held in dry dock all day long until the fireworks voyage at night and C) require CMs with special training to drive the boat. Not every CM is trained on every boat.

The walk from CR to TTC is not doable. However, the walk from CR to MK is very doable and if Ferrys to MK are still running(45 min after close), that is still a better solution than waiting with no movement while a passenger is treated. I'm talking of course about ppl who don't have restrictions on walking.

We do not need MORE boats, we need ppl to move faster and stop having SUV sized strollers with everything but the pet rock collection in them, which delays boarding and in turn delays all the boats on the route. On the Ferrys, ppl need to actually listen to the CMs and go upstairs(if able),which again, makes boarding much much quicker.

Unfortunately a situation like this is the inherent problem with anything on a track and is the reason that although monorail expansion to other parks would be nice when it works, I have held that in many cases it is a bad idea. The amount of time required to deploy more busses/bring more boats online in the event of an unplanned outage would just decrease overall satisfaction vs the current system.

At the end of the day, it is mass transportation like anything else. Busses have traffic, boats have the water pagent, ECV transfers(dont get me started), ferryboats, all kinds of things to get in the way of the best possible operation, and monorails have their issues too. Some methods are more flexible than others, but things happen, sometimes out of the control of Disney, and ppl just simply have to deal with it. That is why every person is told on the phone, allow 1.5 hrs for transportation even if it is MK to the Poly.
 
And I thought people were on vacation. My mistake, but they are just as much in a hurry as a typical workday or more. Just be patient and watch the people and you will will get more humor out of their reactions then if you joined them. If you have a dining reservation,maybe you should adjust your time a little better.
 
Possibly, but with the monorail down it was probably just as if not more chaotic at the MK since it is seved by two monorail lines and the CR only by one.
I don't think so. The MR being down is not that uncommon. Things at the MK transportation area run as normal except that they run special buses and watercraft to make up for the MR being down. As for buses not showing up, not buying it. I was one of them and I stopped at the CR a number of times. As soon as WDW Bus Ops gets word that the MR are down, the Gold line gets put into operation.

As for being told by a CM that cabs are not picking up at the CR, that makes no sense at all.
 
I don't think so. The MR being down is not that uncommon. Things at the MK transportation area run as normal except that they run special buses and watercraft to make up for the MR being down. As for buses not showing up, not buying it. I was one of them and I stopped at the CR a number of times. As soon as WDW Bus Ops gets word that the MR are down, the Gold line gets put into operation.

As for being told by a CM that cabs are not picking up at the CR, that makes no sense at all.

You just brought back some memories. Colored flags to denote routes was a long time ago, loved those magnetic flags. Lets see, I think it was, blue FW/TTC, green Poly/TTC, gold CR/TTC, red/shopping village(nowDTD) red with white stripe LBV hotels or villas(club lake, tree house...)to TTC, not sure about that one though.
 
We do not need MORE boats, we need ppl to move faster and stop having SUV sized strollers with everything but the pet rock collection in them, which delays boarding and in turn delays all the boats on the route.

Um, it's Disney World. That SUV sized stroller is, more than likely, being pushed by someone who paid a pretty penny for their trip. And that same person is pushing someone who has requested and received a great deal of souvenirs (hence everything but the rock collection on the stroller). Without those strollers and slow vacationers, WDW wouldn't be as lucrative as they are now. If everyone was running onto the boat, I would say that it would cause more harm than good- all at the cost of keeping boats on schedule.
 
We were there Wednesday (3 adults, 2 children). We wanted to head to the Grand Floridian to see Christmas decorations after the Magic Kingdom closed. After standing in line at the resort monorail for about 20 minutes, they announced that there were problems with the resort monorails (the express appeared to be working). We then took a boat to GF.

After looking around, we went out to the valet stand and asked if the monorails were still down. The valet desk was not even aware that they had been having problems with the monorails, as well as being quite rude to us about transportation options (have never really had a problem with any rude and unhelpful staff @ Disney prior to this).

We then proceeded up to the monorail stand where about 100 people were waiting in line. We initially were told that it would be about 10 minutes before the monorail would arrive. We then were told it was going to be longer. Then they had to stop both monorails because apparently someone had fallen near the monorail at the Contemporary. There was only one woman working at the GF monorail station. I felt bad for her since she has all these people asking about how long it would take/alternate transportation, etc. It was also pretty darn cold at night last week. We then were told that they would be bringing buses to the resort to take people back to the Magic Kingdom or that you take a bus to Downtown Disney to catch other transportation. Now we were trying to get back to our car at the T&TC. We did ask her why they coudn't bus people to the T&TC and she was calling to find out. It was a total mess! We eventually took a cab from GF to T&TC, again with virtually no help from the valet staff outside the GF(walking there wasn't really an option with 2 tired/cold kids).

Also the resort monorail had been down in the late am the same day. We had done the character breakfast at Ohana and had to take the bus to MK (which was a heck of a lot more efficient than the whole situation at night).
 
Hmmm, was that the problem. We were at GF looking at dectorations and trying to get back to MK so we could get back to our resort, POP. We finally got on one and then it went really, really slow to the MK.

Dh asked why we didn't just walk from the GF to MK, and I thought that there isn't a walkway between the two - does anyone know if this is possible or not?

Emily
 
There is no walkway from Grand Floridan to Magic Kingdom.

You can walk from GF to Polynesian to MK parking lot and you can walk from Contemporary to MK.
 












Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE







New Posts







DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter DIS Bluesky

Back
Top