Website issues

[Cyberc1978]

I guarantee you that someone is carrying a pager. Probably several someones.

Maybe they all have them on mute

 

[Cyberc1978]

I dunno. If the site was down on opening day for booking member cruises or opening day sales for a resort (therefore generating $$), alerts would def be going out. For regular booking issues? I bet it's not considered an emergency. I'm sure they're satisfied as long as the website is back up before MS opens so they don't get slammed with calls.

And now we are past the 9am mark, now they will get slammed with calls.

You should think that the same people monitoring Disney's regular booking site also monitored DVC' and could proactively take action, instead of reactively.

 

[ngl]

Thanks all because I just went to get on and kept getting the 400 error and before I did anything else on my end I thought, let me check the Disboards!! Sure enough - appreciate the info!

 

[Darklord77]

I know Disney's IT guy. It's Matt Foley and he lives in a van down by the river. He's 35 years-old and "thrice" divorced. He does motivational speaking part-time.

 

[NewDisneyEnthusiast]

Just got my new booking done through MS. I was his first customer today and he wasn't aware of the booking site being unavailable.

 

[eticketplease]

Maybe they all have them on mute

That or they can't find the slot to insert the dime or quarter provided to return the call

 

[eticketplease]

Just got my new booking done through MS. I was his first customer today and he wasn't aware of the booking site being unavailable.

It's going to be a long morning for that guy!!

Glad they were able to take care of you.

 

[Cyberc1978]

Just got my new booking done through MS. I was his first customer today and he wasn't aware of the booking site being unavailable.

good call, contacting MS early, like the second they opened - others will have to wait in the long line

 

[NewDisneyEnthusiast]

It's going to be a long morning for that guy!!

Glad they were able to take care of you.

Thanks - I had all my info ready to go. I was watching availability the past few days and was pretty sure my dates would still be available at the 11 month window.

 

[NewDisneyEnthusiast]

good call, contacting MS early, like the second they opened - others will have to wait in the long line

Thanks. I set an alarm for 8:59 and by the time I got through the prompts it was already 9:01

 

[permavac]

I don't buy that error message either:

400 Bad Request​

"Request Header Or Cookie Too Large"​

We ALL KNOW that at Disney with shrinkflation, the cookies have been getting smaller...


(If it isn't obvious, this is a joke)

 

[Cyberc1978]

I just googled the error i'm getting, from the looks of it, it should be that hard to fix - of course it requires that someone is actually trying to do something.

 

[hcortesis]

"More than 30 minutes" now to get through by phone

 

[Cyberc1978]

"More than 30 minutes" now to get through by phone

yeah - maybe THIS is how DVC monitors OUR website - when users call they start to investigate.

Before 9am nobody called = no problem

 

[Moonspinner]

since we have been down for this long, it makes me wonder if Disney IT does not get into the office before 9am.

Also are there any Disney IT in india or did they move them all back to the U.S?

It’s all India and H1B
It’s sucked ever since

 

[Cyberc1978]

It’s all India and H1B
It’s sucked ever since

I think I read somewhere that after the scandal they moved some positions back state side and are now running a dual setup with both India and U.S workers.

But maybe all monitoring staff are in India, as those positions dont require the same level of expertise as back end workers do.

 

[TCRAIG]

Website is acting up again. Getting a 400 bad request when trying to open the booking page.

I started getting the message early this morning - like @2am ET - so frustrating!

 

[Salokin]

I was on ok just after midnight GMT but then couldn’t access at 7am GMT

 

[birchtree95]

Should have checked here before clearing my cache... Now I get to re- log into every site ever!

 

[DL1WDW2]

This makes me worried about the special invite sign up at 11:00
Obviously everybody is searching but only those that fulfill the “Requirements “ will receive the link … at 11:00 a.m. Eastern time
it’s just for the new Hoppers movie so ?
Hollywood Studios / Walt Disney Theatre has an extended short to preview the trailer on the big movie screen …I plan to check that out . But undecided about seeing the Hopper Movie .

Hope this did not mess up the 11/7 month booking windows!

I still haven’t seen Zootopia 1 or 2 , which made the new Zoogether attraction replacing Bugs Life at Animal Kingdom not fun …so confused about 2 billion ticket sales ?