website/app issues - can't book dining

[DisneyJade]

Is anyone else having issues with the website or app, specifically when trying to book dining? The past 48 hours, we've been getting various error messages on both the website and the app, on two different phones. We're trying to figure out if it's our account, the Disneyland dining system, or just a tech error. Anyone else?

 

[theluckyrabbit]

It appears to be Disney, not you. Send in a comment to Disney on the website and on the app. They really need to know how bad the glitching is with the dining reservation system. I sent in a comment and received an answer within 24 hours.

 

[DisneyJade]

Thank you! I feel better that's it's not a problem with our account, but yikes! I'm surprised Disney would let a system issue like that go unfixed.

 

[Mulan's Ma]

Yes, and every single time I check back I get an eMail notifying me that there has been a sign In on a new device. It is the same device I have used every single time. This all makes me nervous because I will be trying for Thanksgiving as soon as that date is released.

 

[Wesley815]

Yes, and every single time I check back I get an eMail notifying me that there has been a sign In on a new device. It is the same device I have used every single time. This all makes me nervous because I will be trying for Thanksgiving as soon as that date is released.

I get that alert for almost all Disney account sites, every single time I book Magic Key reservations / dining / Shop Disney / etc....

 

[DisneyJade]

Yes, and every single time I check back I get an eMail notifying me that there has been a sign In on a new device. It is the same device I have used every single time. This all makes me nervous because I will be trying for Thanksgiving as soon as that date is released.

Yes, this has been happening to me too!

 

[HersheyKiss]

Both Disney World and especially Disneyland have the absolute worst websites. It's almost impossible to do anything without getting constant errors. How can one of the biggest corporations in the world have such a terrible website? It's been awful for years and only seems to be getting worse.

 

[Wesley815]

Both Disney World and especially Disneyland have the absolute worst websites. It's almost impossible to do anything without getting constant errors. How can one of the biggest corporations in the world have such a terrible website? It's been awful for years and only seems to be getting worse.

YES. This is what I can't understand.... other major sites can handle literally millions of requests per second (Amazon/Apple/etc....) and stay up probably over 99.9% of the time.

It's 2021, seems like they could afford upgrading web servers.

 

[fly girl]

Just had this discussion on Community Board (Huge mistakes thread) Disney Parks IT was my answer.

No doubt in my mind it is because they won’t pay for good IT people. They are too cheap and scrape by with the bare minimum at the consumers expense.

I do say this is not unique to Disney. IT is a department that many corporations cheap out on. Many can get away with it, but when your Disney and you keep pushing use of you app and website you need to do better than this. It’s terrible. Honestly, I cannot remember one visit I have had since they rolled out MDE that I did not have issues with their website or app. It’s ridiculous.

And with Genie arriving soon … oh goodness!

 

[Wesley815]

....Many can get away with it, but when your Disney and you keep pushing use of you app and website you need to do better than this. It’s terrible. Honestly, I cannot remember one visit I have had since they rolled out MDE that I did not have issues with their website or app. It’s ridiculous.

And with Genie arriving soon … oh goodness!

Exactly, I had almost no issues with app when it was first launched for basic wait times and info/hours. I really wonder what the discussions are about IT issues when Disney is basically telling every single guest you MUST use the app to visit parks.

For example- the multiple pages you have to click through and log in again just to make a park reservation with Magic Key. Why wouldn't the app just have calendar on MK main page/portal and click on date to book? Face ID/Touch ID could still be used to secure app access, there's no reason to have to repeat so many steps.

I know it's a 'First World Problem', but really.... why is it so confusing for such basic tasks. I can't imagine the challenge for guests who aren't tied to their phone 24/7.

 

[emmybee]

I don't know if this'll help, but I had issues when I was trying to book for a trip I took last weekend. It didn't get resolved until I reentered my credit card into the website. It wasn't expired or anything, so I don't know why it decided to act up out of the blue.

 

[DisneyJade]

I don't know if this'll help, but I had issues when I was trying to book for a trip I took last weekend. It didn't get resolved until I reentered my credit card into the website. It wasn't expired or anything, so I don't know why it decided to act up out of the blue.

Thank you. I’m going to try this!

 

[clb79]

I wonder if they are throwing most of the IT/Engineering resources at Genie and have already abandoned the current apps/systems. Even if it is just a new layer over the existing platforms it is probably going to change enough to not invest to much time/money into fixing processes or things that will be going away soon. Not the best from a customer service approach, but is very common in the IT & Tech world.

Maybe it is a hint/indicator that Genie is going to be released in the very near future and we won't be waiting too much longer.

 

[Pluto468]

I was hardly ever able to book reservations through the website. The app worked almost every time for me, though.

 

[Mulan's Ma]

Although it isn't the date that I am looking for, up until a few minutes ago November 24th was the latest available date on the site. Suddenly, it has jumped back to November 23rd.