I just read the thread about the child who was hurt at the BW, and the manager coming out, etc. On July 2nd, I witnessed an interesting incident at the AKL.
I was waiting in the first floor laundry room, talking to a couple from England who was celebrating their 25th wedding anniversary. The woman had arthritis, and was saying that this may be her last trip to WDW because of her worsening condition.
In the doorway between the waiting room and the actual laundry room, there was a yellow wet floor cone, even though there was no water to be seen on the floor. Well, this woman got up, went into the laundry room, and slipped hard onto the floor. Her feet went right out from under her, and she landed flat on her side. I got such a surreal sick feeling seeing this, her husband and I ran over to her, and she was crying. I said I'd get help, and ran out of the waiting room, not realizing there was a phone right there. I picked up another phone and pressed the 911 button. I was really nervous, because a minute before, this woman was telling me how fragile her bones are because of her arthritis etc, and I thought omg this woman has just broken all her bones the way she fell.
As I was telling the location, a security-uniformed CM came rushing out of a side door between Simba's and the laundry room, and ran right to the woman. Another manager-type came in a spit second later and stold me they were on the phone with 911. I told the guy on the phone that help was here, and we ended the call.
I went back into where the woman was laying on the floor, she already had a blanket around her, and they brought her ice, and the magager asked her if she was on any pain meds, that he could give her an "order" for pain meds. Anyway, so much back and forth went on, which really showed me a bit of the internal disney. What struck me is that the CMs KNEW there was a 911 call made, because they came in a metter of seconds while I was still on the phone with the public 911. They must be connected to the 911 line so they could monitor the incident calls. I thought this was very interesting.
They were with the woman for a long time, and I finally left, and I assume she was ok, since she got up off the floor and into a chair.
I would think this would be against the law, but I have to say I was impressed with the way they treated her with kid gloves.
I was waiting in the first floor laundry room, talking to a couple from England who was celebrating their 25th wedding anniversary. The woman had arthritis, and was saying that this may be her last trip to WDW because of her worsening condition.
In the doorway between the waiting room and the actual laundry room, there was a yellow wet floor cone, even though there was no water to be seen on the floor. Well, this woman got up, went into the laundry room, and slipped hard onto the floor. Her feet went right out from under her, and she landed flat on her side. I got such a surreal sick feeling seeing this, her husband and I ran over to her, and she was crying. I said I'd get help, and ran out of the waiting room, not realizing there was a phone right there. I picked up another phone and pressed the 911 button. I was really nervous, because a minute before, this woman was telling me how fragile her bones are because of her arthritis etc, and I thought omg this woman has just broken all her bones the way she fell.
As I was telling the location, a security-uniformed CM came rushing out of a side door between Simba's and the laundry room, and ran right to the woman. Another manager-type came in a spit second later and stold me they were on the phone with 911. I told the guy on the phone that help was here, and we ended the call.
I went back into where the woman was laying on the floor, she already had a blanket around her, and they brought her ice, and the magager asked her if she was on any pain meds, that he could give her an "order" for pain meds. Anyway, so much back and forth went on, which really showed me a bit of the internal disney. What struck me is that the CMs KNEW there was a 911 call made, because they came in a metter of seconds while I was still on the phone with the public 911. They must be connected to the 911 line so they could monitor the incident calls. I thought this was very interesting.
They were with the woman for a long time, and I finally left, and I assume she was ok, since she got up off the floor and into a chair.
I would think this would be against the law, but I have to say I was impressed with the way they treated her with kid gloves.
