WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[twohitwonder]

I'm in the "My vacation got -canned" club. Our dates were 3/21-26 and I've already cried and expressed my depression over my lost trip on this thread and my heart goes to everyone else here just as disappointed. The Disney site thankfully made cancelling pretty painless for me by providing the "CANCEL" prompt and it looks like all of our $$ is being refunded for both hotel reservations/tickets with no issue. I was in our office lunchroom telling a co-worker about this nightmare and he says "Just go next month, whats the big deal?" I said "I don't have time to explain fastpasses and a 60 day window to you!!" UGH, I think that bothers me the most! My FPs were BEAUTIFUL!! I finally got the elusive FoP!!! Not to mention MFSR and they were all perfectly tuned to my itinerary. This was also our only opportunity to go this year so looks like I'm starting my 2021 Spring trip planning now. Stay safe everyone and hope you all get back to our happy place soon!!

boo! no fun at all. sorry for you guys too. when you hit the cancel prompt, did it give you an option as far as refund goes or did it just automatically go back to the card on file? i used several disney gift cards and wasn't sure how the credit would work if i didn't reschedule. southwest wouldn't work with me. my new dates for an october trip are 30 days after my southwest funds expire since i booked tomorrow's flight so long ago. so, now i'm thinking cancel completely is the way to go.

 

[Coffee66]

I'm in the "My vacation got -canned" club. Our dates were 3/21-26 and I've already cried and expressed my depression over my lost trip on this thread and my heart goes to everyone else here just as disappointed. The Disney site thankfully made cancelling pretty painless for me by providing the "CANCEL" prompt and it looks like all of our $$ is being refunded for both hotel reservations/tickets with no issue. I was in our office lunchroom telling a co-worker about this nightmare and he says "Just go next month, whats the big deal?" I said "I don't have time to explain fastpasses and a 60 day window to you!!" UGH, I think that bothers me the most! My FPs were BEAUTIFUL!! I finally got the elusive FoP!!! Not to mention MFSR and they were all perfectly tuned to my itinerary. This was also our only opportunity to go this year so looks like I'm starting my 2021 Spring trip planning now. Stay safe everyone and hope you all get back to our happy place soon!!

Disney can and should issue a super fast pass to people that have been disenfranchise d . a easy fix for a tech savvy company.

 

[AggieDizzer]

I'm in the "My vacation got -canned" club. Our dates were 3/21-26 and I've already cried and expressed my depression over my lost trip on this thread and my heart goes to everyone else here just as disappointed. The Disney site thankfully made cancelling pretty painless for me by providing the "CANCEL" prompt and it looks like all of our $$ is being refunded for both hotel reservations/tickets with no issue. I was in our office lunchroom telling a co-worker about this nightmare and he says "Just go next month, whats the big deal?" I said "I don't have time to explain fastpasses and a 60 day window to you!!" UGH, I think that bothers me the most! My FPs were BEAUTIFUL!! I finally got the elusive FoP!!! Not to mention MFSR and they were all perfectly tuned to my itinerary. This was also our only opportunity to go this year so looks like I'm starting my 2021 Spring trip planning now. Stay safe everyone and hope you all get back to our happy place soon!!

SOOO sorry! I get all of this....very bummed for you, sending love and good feelings your way!

 

[mckennarose]

I've officially put Disney on the back burner for now. I'll keep up with the thread but our attention is to more pressing matters here over trying to work out our Disney vacation ATM. Our state has just closed ALL schools for the next two weeks. It's getting serious here. Everyone be safe.

I will check the status of Disney when the two+ week initial closure is over, unless they extend it further by then. I feel that we still have some time to work things out for our May trip so I'm not overly concerned.

I'm sorry for everyone trying to fix immediate trips during the closure, but I am very glad that Disney is making things convenient with cancellations and refunding money or working with tickets.

 

[cakebaker]

If you HAVE to call- try the AP line if you're an AP holder. Much as I didn't want to, I had to and got through to a human right away. They did have to transfer me for an hour wait, but not bad considering. They were very nice and sympathetic. I couldn't have asked for them to offer better service.

 

[Isabelle12345]

Pardon me if this has already been asked, but with APs getting extended by the number of days the parks are closed, does this also extend the renewal period?

So for example, originally, my AP was to expire on May 12th, so I would’ve had up to June 11th to renew. With the extension (16 days), my pass now expires on May 28th. Does this now mean that I can renew through June 27th?

https://blogmickey.com/walt-disney-world-extends-annual-passes-coronavirus-covid-19Looks like they will extend them

 

[yulilin3]

https://blogmickey.com/walt-disney-world-extends-annual-passes-coronavirus-covid-19Looks like they will extend them

The poster is asking if renewal dates will also be extended, which Disney's site does not clarify

 

[MeridaAnn]

I'm so torn. My parents and little brother are staying with me for their Spring Break (I live near Tampa) and we were supposed to go to Hollywood Studios on Tuesday, using the complementary tickets that I have (two for singing in Candlelight Processional and one from the gondolas' opening week incident). I was so excited especially for my little brother to go on the new Star Wars rides (he's 16 and he was super excited for them).

We could *technically* still go on Sunday instead. I know logically that it's not a good idea - we need to just stick to ourselves, go to the beach and focus on other things that we can do without getting too close to others, but avoid crowded places. But the emotional side of me is stuck on the fact that I had a great plan set up for the day that would still work for Sunday and I don't know if my family will get another chance to come down to visit this year and my little brother has had so many different frustrations and disappointments this past year that I just wanted this one thing to go right for him!

I imagine the parks will be extra crowded Sunday, too, with anyone local scrambling to use their last chance to visit before the shutdown, which is another big point against going. I know we need to not go, but it's so tough knowing that the option is still technically there...

 

[OADad]

We have Gold Annual Passes that are due to expire mid-December. Currently looks like any (or at least most) extension to those would fall within the black out dates. Any thoughts as to whether they would either lift the black out or add the extension post-black out?

 

[Boopuff]

I feel for everyone who was supposed to be traveling to WDW in the coming weeks. But all in all I think it was a brave move for Disney to close up shop. I think the virus crazy train will eventually put on the brakes, and keeping social distance will really help speed up the end of the virus. Good luck to everyone re-planning. I'm praying my June trip will still be a go.

 

[Coffee66]

I feel for everyone who was supposed to be traveling to WDW in the coming weeks. But all in all I think it was a brave move for Disney to close up shop. I think the virus crazy train will eventually put on the brakes, and keeping social distance will really help speed up the end of the virus. Good luck to everyone re-planning. I'm praying my June trip will still be a go.

I wouldn't call it a brave move. I think close on your own or will close it for you.

 

[e_yerger]

I agree with a PP - putting my Disney decision making on the back burner right now! Trip planned currently over Easter weekend and we aren't making any decisions yet on if we should cancel or not.

 

[stindall]

Hopefully you aren't hearing from them because they're having a great time and jamming in all the fun they can get!!

That was the case! We generally have a no phones on vacation unless it’s for vacation specific stuff (ie photos or MDE) so I’m sure that’s what he’s doing! Will update if anything virus related happens.

 

[jekjones1558]

I tried scrolling through to find this answer but maybe I missed it: My DSis and hubby are there now using my DVC points. They were scheduled to leave March 18 but now will leave March 16. I will work with DVC Member Services regarding the 2 room nights but I feel badly about the 2 hopper days on each of their tickets. I know that those tickets will automatically be extended to the end of this year but they live in MN and won't be flying back again this year. Do you think there could be any other option for getting some value for those 2 days? They will be using my DVC points for Aulani next January--maybe some kind of credit they could use there? I know this is petty compared to other people's issues. Kind of embarrassed to ask.

 

[Moderate Traveler]

This thread is about the impact of the Coronavirus on our Disney plans, my plans are impacted by the closure but I'm wondering what others who are traveling from out of state doing instead? Are you still going to Florida or cancelling your trip altogether? If you're still going are going to beaches, making it a resort only vacation, or something else? I'm thinking of still heading down with my family but wondering if that's just a foolish decision. After 2 weeks straight of no school/work from home, I can only imagine we are going to be screaming for some R&R!

 

[Rwsm0319]

This may have been covered and I didn't see it, so I apologize if I'm asking something already answered. I just logged into my account just to see what it looked like and I don't even see my tickets now. I thought maybe I could change the date on them in my account, but it doesn't look like that's an option since they're missing (or maybe I'm looking in the wrong spot) and all of the FP are gone. So, I'm assuming I need to call Disney now to handle tickets? I was trying to avoid it since I knew the lines would be busy. We were staying with friends on their DVC points, so I can't do anything about the reservation part. I just need to deal with our tickets.

 

[GADisneyDad14]

This may have been covered and I didn't see it, so I apologize if I'm asking something already answered. I just logged into my account just to see what it looked like and I don't even see my tickets now. I thought maybe I could change the date on them in my account, but it doesn't look like that's an option since they're missing (or maybe I'm looking in the wrong spot) and all of the FP are gone. So, I'm assuming I need to call Disney now to handle tickets? I was trying to avoid it since I knew the lines would be busy. We were staying with friends on their DVC points, so I can't do anything about the reservation part. I just need to deal with our tickets.

First I'd make sure you're looking in the right spot. Where/how are you looking at your tickets?

Also, it's not entirely unheard of for MDE to not show tickets even though they are really there, so could be that.

I'm assuming there is likely some massive IT things going on behind the scenes with all of this auto cancellation stuff, certainly possible some screwiness going on with MDE as well.

 

[DisneyWishes14]

I tried scrolling through to find this answer but maybe I missed it: My DSis and hubby are there now using my DVC points. They were scheduled to leave March 18 but now will leave March 16. I will work with DVC Member Services regarding the 2 room nights but I feel badly about the 2 hopper days on each of their tickets. I know that those tickets will automatically be extended to the end of this year but they live in MN and won't be flying back again this year. Do you think there could be any other option for getting some value for those 2 days? They will be using my DVC points for Aulani next January--maybe some kind of credit they could use there? I know this is petty compared to other people's issues. Kind of embarrassed to ask.

Unfortunately, Aulani and WDW parks aren't connected in any way, so the CMs would not have a mechanism to offer that kind of credit. I think the best you could do is call guest services to see if they could extend the ticket further or, perhaps, offer some type of partial refund. I'm sure a ton of guests are in the same boat. Not everyone can simply reschedule a trip for this year. It certainly doesn't hurt to ask.

This thread is about the impact of the Coronavirus on our Disney plans, my plans are impacted by the closure but I'm wondering what others who are traveling from out of state doing instead? Are you still going to Florida or cancelling your trip altogether? If you're still going are going to beaches, making it a resort only vacation, or something else? I'm thinking of still heading down with my family but wondering if that's just a foolish decision. After 2 weeks straight of no school/work from home, I can only imagine we are going to be screaming for some R&R!

We are out-of-state and, even before the WDW closure announcement, I was thinking we would make our trip mostly a resort/pool/water park kind of trip. I even thought about driving to Vermont, the Poconos or upstate NY to do something more locally and without the large crowds that WDW draws. After all of the sporting events were cancelled and that man flew on Jetblue from JFK to Palm Beach AFTER receiving his positive diagnosis, I decided staying home was the best thing to do for our family to do. Perhaps I've reached the paranoid stage, but I have a lot of control over the cleanliness of our home environment here and can limit our contact with others somewhat. I'm certainly hoping this doesn't last long, but until things get a little better, we are staying put.

 

[wee-haggis]

Does anyone know if I can get a refund for my Cirque Du Soliel show tickets?

 

[AmishGuy91]

Does anyone know if I can get a refund for my Cirque Du Soliel show tickets?

Yes I did last night for the 3/20 performance.