WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[yulilin3]

This thread is for CONFIRMED OPERATIONAL CHANGES TO WDW OPERATIONS INCLUDING CHANGES TO RESERVATIONS DUE TO COVID
everything else is off topic
There are multiple threads in the news and rumor forum, Disney community forum and community forum

 

[cdurham1]

Here is my timeline so you know how Disney handled our reservation. Our dates were May 10-18. They sent me the email last Tues 4/21 letting me know that our dates were impacted from the 10-16th and i could cancel, reschedule etc.
Then I noticed on Wednesday morning two of my three after hours parties had dropped off MDE and on Thursday the last after hours party dropped off and Disney on that day also cleared all the park hours from their calendar for the 10-16th. At that point my date based tickets still showed as expiring in May.
My refund of two of my parties showed up in my cc acct on Fri and the 3rd party showed as a pending credit by Saturday morning. Then also on Saturday, my date based park hopper tickets automatically changed now being valid from 5/10/20 thru 12/15/20. At that point I hadnt even officially cancelled my reservation with Disney but they had already changed the dates. I went ahead and officially cancelled with them today.
We are rescheduled for Sept. but may not go if everything isn't open we enjoy, but since my tickets are active until 12/15, I can change the dates on my tickets to next May this fall and pay any small difference.

Thank you for the detailed timeline. I have tickets for May 17th to 23rd and was looking for how my rescheduling/refunds might look when Disney throws in the towel on those dates.

 

[Thenwood]

Our vacation is planned for check-in May 16-30th but have not yet received any notification of any cancelations? I'm assuming I'll get it sometime this week..... Hoping to reschedule for Sept but now they put in place "no borrowing more than 50% of your next years use points".....even though we already had reservations using them, they won't honor? Have to wait and see!

 

[GADisneyDad14]

Our vacation is planned for check-in May 16-30th but have not yet received any notification of any cancelations? I'm assuming I'll get it sometime this week..... Hoping to reschedule for Sept but now they put in place "no borrowing more than 50% of your next years use points".....even though we already had reservations using them, they won't honor? Have to wait and see!

FYI - Some (perhaps many) people are not getting any notifications from Disney, from reports. Inconsistent email communication is often the norm from Disney under normal times, and current cancellation notices seem to be following that pattern.

I’ve had two room-only resort reservations during the closure and have not received any emails.

FWIW.

 

[osufeth24]

Maybe I missed it, but have there been any changes to the ticket policy for those that bought the FL 4 day discovery (I think that was the word) ticket? Originally I think you had til June to use it, and I think when they first closed the parks, they extended to July. Wasn't sure if they extended it more. I had a friend who bought it was gonna use 2 days the week after they closed the parks, and the other 2 during the Star Wars run weekend

 

[lanejudy]

@osufeth24 The WDW website still indicates the FL Res Discovery tickets can be used through July 31st. It could still change, but that's the current info.

 

[kelsum01]

The press conference with the Governor and the doctors sounded very optimistic. I'm still clinging to hope that we'll make our 6/8-6/15 trip but we'll know more in a couple weeks, I'm sure.

 

[brockash]

The press conference with the Governor and the doctors sounded very optimistic. I'm still clinging to hope that we'll make our 6/8-6/15 trip but we'll know more in a couple weeks, I'm sure.

Hoping to be right there with you I think I may be more excited for when they actually give us a decision than anything else at this point. lol

 

[DanielleC]

Hotels are one thing but to not offer the ticket as valid at the same time next year? That’s them being cheap.

heap

Tickets are a unique item with accounting. When Disney sells someone a ticket they can't book the money as an Asset ie income. They must book it on their General Ledger as a Liability, ie, they owe the buyer something in return for the income. The don't book the money as income until you use the ticket for a day. Then a single day portion of the ticket becomes an Asset or Income. This is why all tickets purchased from Disney have a cash value towards other tickets. What happens if someone reserves a vacation for 4 days, non park hopper. Then they have more time and they want to go for 5 days and park hop. It would be an accounting nightmare.

 

[gottalovepluto]

Tickets are a unique item with accounting. When Disney sells someone a ticket they can't book the money as an Asset ie income. They must book it on their General Ledger as a Liability, ie, they owe the buyer something in return for the income. The don't book the money as income until you use the ticket for a day. Then a single day portion of the ticket becomes an Asset or Income. This is why all tickets purchased from Disney have a cash value towards other tickets. What happens if someone reserves a vacation for 4 days, non park hopper. Then they have more time and they want to go for 5 days and park hop. It would be an accounting nightmare.

People upgrade their tickets to add days/features all the time. Even after they started using them. You can literally do it in the app now.

I’m saying Disney should have extended the ticket validity longer than 12/15/20. Liabilities carry over to the next calendar year all the time in accounting.

 

[pangyal]

Our vacation is planned for check-in May 16-30th but have not yet received any notification of any cancelations? I'm assuming I'll get it sometime this week..... Hoping to reschedule for Sept but now they put in place "no borrowing more than 50% of your next years use points".....even though we already had reservations using them, they won't honor? Have to wait and see!

If you modify your reservation now to the September dates, your borrowed points will be grandfathered in and the 50% rule doesn’t apply. My suggestion would be to modify to September as soon as possible so that your reservation points aren’t returned once Disney cancels it for you, which would then bump you against the new borrowing rule

 

[sheila14]

The press conference with the Governor and the doctors sounded very optimistic. I'm still clinging to hope that we'll make our 6/8-6/15 trip but we'll know more in a couple weeks, I'm sure.

Where is the link for what was said at this meeting? Please share

 

[yulilin3]

Where is the link for what was said at this meeting? Please share

you can find them on thefloridachannel.org

 

[sheila14]

you can find them on thefloridachannel.org

Thankyou. I am not from Florida and have a vacation set for September.

 

[smmco]

The press conference with the Governor and the doctors sounded very optimistic. I'm still clinging to hope that we'll make our 6/8-6/15 trip but we'll know more in a couple weeks, I'm sure.

I am 7/1-7/8. I feel like there's a lot of mixed messages. Somedays I feel positive and somedays I don't. I don't live in Florida so I didn't catch the presser. Considering how miserably hot it is July it might not be the end of the world if I have to push it back to October.

 

[brockash]

I am 7/1-7/8. I feel like there's a lot of mixed messages. Somedays I feel positive and somedays I don't. I don't live in Florida so I didn't catch the presser. Considering how miserably hot it is July it might not be the end of the world if I have to push it back to October.

You really didn't miss anything. Once again they've given no actual info. regarding the reopening of theme parks. I know some on this board were expecting answers/dates by today, and I would have loved that, but definitely assumed it'd be more non-info. It's definitely frustrating. I understand it's unprecedented etc., but it's a rough roller coaster to be on. Our rescheduled April trip is supposed to start 6/8...I'm holding out hope, but honestly I don't even know if our Sept. trip will be a go....blah.

 

[smmco]

You really didn't miss anything. Once again they've given no actual info. regarding the reopening of theme parks. I know some on this board were expecting answers/dates by today, and I would have loved that, but definitely assumed it'd be more non-info. It's definitely frustrating. I understand it's unprecedented etc., but it's a rough roller coaster to be on. Our rescheduled April trip is supposed to start 6/8...I'm holding out hope, but honestly I don't even know if our Sept. trip will be a go....blah.

I think you'll be good to go in September. I think June and July could be open just not in the way we're used to. They want to open that I'm sure of.

 

[Jrb1979]

I think you'll be good to go in September. I think June and July could be open just not in the way we're used to. They want to open that I'm sure of.

I agree. Where is disagree is I think that the measures they put on place when they open will be around for awhile.

 

[smmco]

I agree. Where is disagree is I think that the measures they put on place when they open will be around for awhile.

Maybe it won't be a bad thing. I've been to WDW a couple of dozen times. I'm just happy to be on vacation in one of my favorite places. One of my favorite things is sitting on my balcony with a glass of wine watching a good thunderstorm. I know I'm weird. I'm more concerned about when I'm going to cruise again because the only thing I love more than WDW is DCL cruises.

 

[yulilin3]

You really didn't miss anything. Once again they've given no actual info. regarding the reopening of theme parks. I know some on this board were expecting answers/dates by today, and I would have loved that, but definitely assumed it'd be more non-info. It's definitely frustrating. I understand it's unprecedented etc., but it's a rough roller coaster to be on. Our rescheduled April trip is supposed to start 6/8...I'm holding out hope, but honestly I don't even know if our Sept. trip will be a go....blah.

A bit off topic but i see there's an interest in these
The orange county task force is meeting today and mayor demmings has another press conference tomorrow. On his press conference yesterday he did say he was assuming he would have got info on reopening already ftom the governor and the task force, so it wasn't just me expecting an answer yesterday, they are taking their time with an answer. Our stay at home ends Thursday night with businesses around my neighborhood preparing to open, hopeful to get a clear plan before the 30th