Was this Cast Member telling the truth?

[goofy4tink]

I see the Disney Police are out in force again on the Dis .

You did nothing wrong. I showed my AP many times for discounts on my trip with my friend earlier this month. There were things she and I went in on together as gifts for people. She had a credit card and I did not. She put the whole purchase on her card and we worked out what I owed later. It was no big deal.
Don't worry about it. If you weren't entitled to the discount, the CMs would not have given it to you.

Not a case of the 'Disney Police' at all. Those discounts are there for the holder of the AP. The person buying the item is the person who should have the AP..not the person picking out the item. Technically, the CM was right in refusing to allow your father to get the discount. Only the person holding the AP is entitled to the discount.
But.....CMs tend to do what they want. I was at Basin and had made my purchase, using my DVC discount (could have used my AP for the same discount). My friend then stepped up and made her purchase. The CM asked me if I wanted to apply my discount to my friend's purchase as well. Obviously that was fine with me..but she shouldn't have been able to do that.
Once again...CMs show no consistency.

 

[MonkeyDishwasher]

I don't think the Basin employees are Disney. At least, they're not in CA. They work as Operating Participants.

 

[Tina]

I didn't know they gave AP discounts on merchandise in the parks anymore. Didn't they discontinue park and resort discounts on merchandise years ago? I was under the impression only World of Disney and a few other places in the village age a discount. More info please.

Same here. I was in WDW in October and wanted to use my AP discount at the Emporium. I was told by the CM that the only way left to get a discount is with the Disney Visa. No more AP discounts. I couldnt even get one at the World of Disney in DTD.

 

[PIRATEGIRL007]

Same here. I was in WDW in October and wanted to use my AP discount at the Emporium. I was told by the CM that the only way left to get a discount is with the Disney Visa. No more AP discounts. I couldnt even get one at the World of Disney in DTD.

They are doing a promotion in most of the parks thru the first week or so in Jan for AP holders to get thier discounts. It is not something that is year round, just a special promotion for the holidays.

 

[twokids0204]

You were there... buying the item.... with your annual pass... with your ID in hand... It is absolutley NONE of their business who pays for your goods.

If your father handed you cash, is that a problem?

I would continue to do this. Don't let a frivoulous technicallity discourage you. Maybe your dad was lending you the money, and you were paying him back. Again absolutley none of there business who pays.

GO LEAFS GO!!

Happy Holidays Folks....

 

[maxiesmom]

You were there... buying the item.... with your annual pass... with your ID in hand... It is absolutley NONE of their business who pays for your goods.

If your father handed you cash, is that a problem?

I would continue to do this. Don't let a frivoulous technicallity discourage you. Maybe your dad was lending you the money, and you were paying him back. Again absolutley none of there business who pays.

[/SIZE]

Actually, if the company sent a tester thru the line, they could fire the CM for not following procedure. I know where I work we get an associate discount. And we are under no circumstances allowed to share that with someone. If we do, we can be fired immediately. It is the company's business who pays when it is their discount you are using. Their discount, their rules on who gets to use it. Simple.

 

[twokids0204]

Actually, if the company sent a tester thru the line, they could fire the CM for not following procedure. I know where I work we get an associate discount. And we are under no circumstances allowed to share that with someone. If we do, we can be fired immediately. It is the company's business who pays when it is their discount you are using. Their discount, their rules on who gets to use it. Simple.

But does your company know my family politics? We don't know who the original poster is, his age, his financial arrangments, etc... Maybe he is 16, and his father pays for everything for him.

I don't think the OP said his father was buying something, and he was abusing the system with his discount. He said HE was buying something, and someone else was paying. Did the OP pay for his AP or did his father? Should his father not be allowed to pay for it?

He did not hand over AP to his father and say... just try. He was THERE. He was buying it! He just was not paying.

Conversely, if the OP was going to WDW, and being a fellow Toronto-nian, I asked him before he left to pick my up a picture I saw at the Art Of Disney last trip, and I will pay him upon his return (or even before he went). Then he presents his AP, buys the art brings it back and delivers it to me. In that example that was a blatent violation of the rules, but because he held the cha-ching, and handed it over with his face - on his card - with his id, somehow that's ok?

I absolutley 100% disagree that there was any violation, and inquiring on where he get's his money to pay for the goods he buys, is as wrong as asking him to disclose his income, religious beliefs, or sexual orientation. Let's stick to the weather, and proceed with the transaction.

And if your company chooses to fire you for that - I would see them in court.

 

[maxiesmom]

He did not hand over AP to his father and say... just try. He was THERE. He was buying it! He just was not paying.

Actually the OP said their dad going to pay. It evens mentions his credit card.

And my company can fire me for improper use of my company discount. We sign a paper to that fact when we are hired in. It is only good for us and people we can claim on our taxes, or someone we file joint taxes with. That is all.

 

[twokids0204]

Actually the OP said their dad going to pay. It evens mentions his credit card.

And my company can fire me for improper use of my company discount. We sign a paper to that fact when we are hired in. It is only good for us and people we can claim on our taxes, or someone we file joint taxes with. That is all.

I agree that he did say his father was going to pay with his credit card.

Maybe he lent his father $100 before leaving, and instead of paying him back with cash, he said "Let me pick that up for you" and call our debt even.

Again a credit card is a means of tender (payment). It does not mean he was buying it. If his father handed him cash, is that still wrong? Maybe he didn't have pockets, or does not want to carry cash. So his father was holding his cash. There are way to many variables and examples to make an assumption that he is violating the system. He was there! He was buying the goods! He just was not paying!

How do you know how he claims his taxes? Maybe he lives with his father, and is 16 (as I made that assumption earlier) and is a dependant on his fathers taxes, maybe he and his father are gay lovers and file together. Nobody's business.

Nice weather today isn't it?

 

[jewjubean]

Being as though training is fresh on my mind, I will answer what the original OP asked.
I am a Merchandise CM and the policy is that when someone uses a discount card that has a name written on it we HAVE to check for photo ID to ensure that it is the person who is standing in line in front of you is the person on the AP. We do this to make sure that no one has stolen your AP and is using it to get discounts as we do not scan them like parks do. The official quote taken from our website is :
All Passholders receive 10% off all purchases at select Walt Disney World Resort Stores (this is an expansion from the current World of Disney location only). Guest must show their Passholder ID and Valid Government Issued Photo Identification in order to receive the discount

And as for the Cast Member discounts I wont go into it because it is strictly for CM's and Cast members should be FULLY aware of how their discounts work. They are strictly for CM's and the people listed as authorized users. This is Disney's policy and you are aware when you are hired on their Discounts policy. Not to be mean or anything but its not anyone that isnt a CM business on what kind of discounts we get.

Hope this clears up the confusion and everyone has a great day!

 

[maxiesmom]

I agree that he did say his father was going to pay with his credit card.

Maybe he lent his father $100 before leaving, and instead of paying him back with cash, he said "Let me pick that up for you" and call our debt even.

Again a credit card is a means of tender (payment). It does not mean he was buying it. If his father handed him cash, is that still wrong? Maybe he didn't have pockets, or does not want to carry cash. So his father was holding his cash. There are way to many variables and examples to make an assumption that he is violating the system. He was there! He was buying the goods! He just was not paying!

How do you know how he claims his taxes? Maybe he lives with his father, and is 16 (as I made that assumption earlier) and is a dependant on his fathers taxes, maybe he and his father are gay lovers and file together. Nobody's business.

Nice weather today isn't it?

But you can't do that. The payment has to come at that time from the associate (or cast member). No way around it. And as I said before, in this case it is Disney's business, as it is their discount. And it is the CMs business doing the sale, as they are someone who could loose their job by giving out a improper discount.

The weather here today is actually kind of crappy. Freezing rain, then rain. No white Christmas.

 

[twokids0204]

But you can't do that. The payment has to come at that time from the associate (or cast member). No way around it.

I disagree, as we will see in the next post by jewjubean

Being as though training is fresh on my mind, I will answer what the original OP asked.
I am a Merchandise CM and the policy is that when someone uses a discount card that has a name written on it we HAVE to check for photo ID to ensure that it is the person who is standing in line in front of you is the person on the AP. We do this to make sure that no one has stolen your AP and is using it to get discounts as we do not scan them like parks do. The official quote taken from our website is :
All Passholders receive 10% off all purchases at select Walt Disney World Resort Stores (this is an expansion from the current World of Disney location only). Guest must show their Passholder ID and Valid Government Issued Photo Identification in order to receive the discount

They are required to check that the person presenting the AP is standing there in front of them. According to the OP he was.

Thank you jewjubean - That clearifies things.

And if you go back and re-read the OP's concern - he specifically said:

I would use my Annual Pass for the discount when purchasing a few items and sometimes my dad would want to pay for them

 

[doconeill]

He was there! He was buying the goods! He just was not paying!

Yes, he was there, but he was NOT the one buying the goods. He cannot buy the goods if he is not providing payment. His father, through the act of payment, is the one buying the goods. His presence there is technically of no consequence. His father can turn around and transfer the good to him, but his father is the one buying.

This is not an abnormal practice (requiring the discount-eligible person to be the one paying). I've had it happen when my wife gets a discount but I was the one paying. Whether the company/employees are lax on that issue is up to them, and they can change their requirements when the choose.

If it was policy to allow it, I could just stand at the register, and EVERYONE could purchase their items at a discount.

 

[doconeill]

I disagree, as we will see in the next post by jewjubean


...

They are required to check that the person presenting the AP is standing there in front of them. According to the OP he was.

I'd argue that what jewjubean says nothing about who can get a discount when the AP holder is present - it gives the procedure they must follow to verify that a person is eligible for the discount. To be eligible for a discount, you have to be making a purchase, and per my previous post he was not the one making the purchase. ONLY the person providing payment is making a purchase, regardless of who the recipient is.

 

[twokids0204]

Yes, he was there, but he was NOT the one buying the goods. He cannot buy the goods if he is not providing payment. His father, through the act of payment, is the one buying the goods. His presence there is technically of no consequence. His father can turn around and transfer the good to him, but his father is the one buying.

This is not an abnormal practice (requiring the discount-eligible person to be the one paying). I've had it happen when my wife gets a discount but I was the one paying. Whether the company/employees are lax on that issue is up to them, and they can change their requirements when the choose.

If it was policy to allow it, I could just stand at the register, and EVERYONE could purchase their items at a discount.

Awfully sporty of ya...

But according to the original poster he was buying the goods.
Maybe his father put it on his credit card in lieu of allowance, or rent. All I am saying is we don't know. And like in baseball terms "the tie goes to the runner" or the old addage of customer service "the customer is always right". If there is reasonable doubt that an infraction is occuring there is no infraction.

 

[twokids0204]

I'd argue that what jewjubean says nothing about who can get a discount when the AP holder is present - it gives the procedure they must follow to verify that a person is eligible for the discount. To be eligible for a discount, you have to be making a purchase, and per my previous post he was not the one making the purchase. ONLY the person providing payment is making a purchase, regardless of who the recipient is.

Great argument - but you are arguing a point that is not factual, according to the OP's claim that:

I would use my Annual Pass for the discount when purchasing a few items and sometimes my dad would want to pay for them

Sounds like he is "making the purchase".

 

[doconeill]

Awfully sporty of ya...

But according to the original poster he was buying the goods.

He can say that he was, but he wasn't. His father was.

Maybe his father put it on his credit card in lieu of allowance, or rent. All I am saying is we don't know. And like in baseball terms "the tie goes to the runner" or the old addage of customer service "the customer is always right". If there is reasonable doubt that an infraction is occuring there is no infraction.

It doesn't matter WHY his father was paying for it. If there is some transaction between the two, that is a private matter and is not relevant to the purchase at hand.

Great argument - but you are arguing a point that is not factual, according to the OP's claim that:

I would use my Annual Pass for the discount when purchasing a few items and sometimes my dad would want to pay for them

Sounds like he is "making the purchase".

I am arguing facts - who is by definition making the purchase, regardless of what the OP said. By definition, the person providing payment for the goods is making the purchase. Who put down the goods on the counter, or carried them around the store, or who is the ultimate recipient of them is irrelevant to the definition of the purchaser.

If this was a CASH transaction, technically the father would have to hand the cash to the OP (gifting the money to the OP), and the OP hand the cash to the agent (making the purchase). The father could not hand the cash directly to the agent as they would technically be making the purchase.

Since you cannot "gift" a credit card transaction, then the agent's hands are tied at a technical level.

 

[jewjubean]

Why do we need to argue about this. He asked if the cast member was right. Which he/she was. Not whither this was the right thing for Disney to do. Its christmas eve. Lets have a little jolly and enjoy the dis. Not fight over a 10% discount.

 

[twokids0204]

Why do we need to argue about this. He asked if the cast member was right. Which he/she was. Not whither this was the right thing for Disney to do. Its christmas eve. Lets have a little jolly and enjoy the dis. Not fight over a 10% discount.

But I still want my art...

Happy Holiday Folks!

 

[maxiesmom]

Awfully sporty of ya...

But according to the original poster he was buying the goods.
Maybe his father put it on his credit card in lieu of allowance, or rent. All I am saying is we don't know. And like in baseball terms "the tie goes to the runner" or the old addage of customer service "the customer is always right". If there is reasonable doubt that an infraction is occuring there is no infraction.

But any business that sells things does not give it's own associates that same leeyway. I couldn't walk into where I work and say, "hey, I left my 30% off coupon at home, but can I use it?" and expect to be told ok. But we do it for our non-associate cusomers. The customer may always be right, but the associate is supposed to know the rules and follow them to the letter.