Warning if using advance check in

Letsbgoofy

DIS Veteran
Joined
Apr 27, 2000
Messages
3,347
My warning is that basically some of the agents checking you in have no idea what they are doing. My experience at POP this morning:

I give the agent my itinerary and she tells me that she can't check me in because my flight with Delta is run by Atlantic Southwest. I say that is just my connection, my first leg is with Delta (I did not say "Can you read?" but I was thinking that). Oh! I'll try to see if it will work. She gets me and my luggage checked in and then tells me that I will have to pick up my luggage and check in again in Atlanta. What??? I tell her if that's the case I don't want to do it; I have a short layover and won't have time. She asks what my final destination is. At this point I can see the luggage tags with my airport code on them. And guess what? She also has both of my boarding passes! Is this your job? If so, how can you not know what is going on??

I was so polite through the whole thing, and she still didn't send my luggage to the airport. I will have it delivered tonight, it wasn't on my flight out of Orlando with me and will be sent on the next flight in from Atlanta tonight.

The idea is great, I loved arriving at the aiport and going straight to security. Obviously there are some serious kinks that need to be worked out.
 
Sorry you had problems. We went Delta from POP in September and everything worked fine.
 
Sorry you had problems. We used the service in September and it was great. I was planning on using it again when we go back. Hopefully they will get everything straighten out with the problem you had.
 
That's too bad you had a problem. Generally this is a great service. I've used it about 10 times now and have never had a problem. However, I've never used it at Pop. (I've used it at AKL, WL, BC, BW, CSR). I also only fly non-stop. I did have a problem last year at the BW when one of our boarding passes would not print, but they finally got it to print out. These folks are not Disney cast members--this is a private company that offers this service. Hopefully your situation was an isolated one.
 

An update...my luggage came past 12:30 last night (last time I checked). The tag said "Late arrival from Disney" on it. I checked in 3 hours and 15 minutes early - how early did you check in for those that didn't have any problems? I really think it was just the girl I got - I don't think she had any idea what she was doing.
 
An update...my luggage came past 12:30 last night (last time I checked). The tag said "Late arrival from Disney" on it. I checked in 3 hours and 15 minutes early - how early did you check in for those that didn't have any problems? I really think it was just the girl I got - I don't think she had any idea what she was doing.

I always check in extremely early. We usually have breakfast and then take our luggage to resort checkin by 8:00AM (because we are usually headed to a park for the day). Our flights are usually 3:30PM or 6:30PM. So our luggage gets to the airport very early. But on a side note: this is a good time to remind folks to have their luggage tags updated. I fly often and this reminded me to doublecheck to make sure my street address is correct and readable.
 
We were flying American Airlines and staying at POP. I think our flight was at 10:50 AM. We had our bags down at the onsite check in desk by 7:00. I think you have to have them there at least 3 hours in advance if I remember correctly.
 
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We used ME at POP on Delta back in October of 2006. While we didn't have any problems with our luggage, the line was long and slow moving, and it seemed like there was much confusion and chaos behind the counter with just about every customer. I'm thinking maybe this is just a POP issue and not an ME issue. We'll find out when we visit Coronado Springs in July.
 
We used ME at POP on Delta back in October of 2006. While we didn't have any problems with our luggage, the line was long and slow moving, and it seemed like there was much confusion and chaos behind the counter with just about every customer. I'm thinking maybe this is just a POP issue and not an ME issue. We'll find out when we visit Coronado Springs in July.

Actually this would have described us checking our luggage at the WL in Oct. 2006. It took at least 30 minutes to get to the counter at 9:00AM.
 
This isn't an ME issue; the desk is run by airport people.

But, while we're on the subject of ME at POP...it took them 7 hours to bring my luggage last Friday. I'm not sure when it got to POP, but it was at luggage services when I called at 6 pm and I was told it would be at my room shortly. An hour and 15 minutes later, it came and the person who delivered it left our door open (we were not in the room). I checked in to the ME counter at MCO at 11:10 am.
 
The service is run by a company called BAGS and what you experienced was bad, but our experience makes yours look like nothing! I am not trying to minimoze what you went through, but it could be worse and it was for us. We weren't even sending any bags. We just couldn't get our boarding passes. Our nightmare happened at SSR and was a hour and a half event that eventually involved the SSR manager, some other "big wig" and a BAGS manager. Finally it was taken care of and they offered evrything under the sun to try and make it up to us. It really put a damper on our last day. We did let them buy us lunch. The staff was incompitant, had no clue and the computer kept breaking. There's more to it but you get the idea. It is my understanding that Disney is now using this same company for their bell services.:scared1:
 
It is my understanding that Disney is now using this same company for their bell services.:scared1:

This is incorrect. "Bell Services" at the Deluxe, DVC, and Moderate resorts are true Disney cast members, some of which have been doing this job since Walt Disney World opened.

"Luggage Assistance" at the value resorts are operated by BAGS, Inc, but just like all Disney Operating Participants, are held to the same high Disney standards.

If you encounter any situation with any Disney or Operating Participant cast member that is less than ideal, please make sure to write to Disney Guest Services to let them know. They can't improve or know what's wrong unless someone tells them.
 
This is incorrect. "Bell Services" at the Deluxe, DVC, and Moderate resorts are true Disney cast members, some of which have been doing this job since Walt Disney World opened.

"Luggage Assistance" at the value resorts are operated by BAGS, Inc, but just like all Disney Operating Participants, are held to the same high Disney standards.

If you encounter any situation with any Disney or Operating Participant cast member that is less than ideal, please make sure to write to Disney Guest Services to let them know. They can't improve or know what's wrong unless someone tells them.

Thanks for that correction Tyler!:thumbsup2
Disney made it clear to us that they had nothing to do with BAGS and if we wanted to address our problem further, it had to be with them. We did call their headquarters.
 
If you encounter any situation with any Disney or Operating Participant cast member that is less than ideal, please make sure to write to Disney Guest Services to let them know. They can't improve or know what's wrong unless someone tells them.

How do I reach Guest Services? I did call and speak to the luggage manager. He said he would speak with the person who left our door open, and look into why my bag took 7 hours to be delivered, then he said "I'm going to try to do something special for you to make up for the inconvenience". Well, he never did anything special(which I was not asking for anyway) and I never heard back from him. It made me feel that this either happens all the time and he has a standard reply, or that he was just trying to get me off the phone and probably didn't follow through on the issues. I would like to talk to someone who might actualy make some changes.

I reccomended POP to my friend who is going in August, but I'm wondering if I made a mistake?? I would hate to have her run into the same problems that I did.
 
It's always best to talk to someone in person at the resort. When you call numbers, most likely, you end up reaching a call center, and/or a call center manager.

After your trip, you can write to the standard Disney Guest Communications addresses...

PO Box 10,000
Lake Buena Vista, FL 32830
wdw.guest.communications@disney.com
(I'm only 90% sure that's the proper e-mail... a search on the DIS will verify)
 
I guess I should have said that I called while at POP and spoke with the luggage manager there.

Thanks for the email address.
 
I understand. What I'm saying is that when you call "Front Desk" from your room, you get a call center. When you ask for a manager there, you get a call center manager.
 
I had a problem with this at the Beach Club in October. The agent somehow manged to print 2 boarding passes for my niece, and couldn't print one for me. A quick trip to the concierge desk and everything was taken care of. But she gave me a good scare!:scared1:
 

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