From what I was told by the owner, everything was fine up until the new MYW tickets started selling. Then FOT ran a special where you buy a 4 day base and get a 6 day base. Well, you know how sales get people moving, they did $500,000 business on those tickets.
Disney apparently sells allottments of tickets to it's authorized resellers and gave them 324 tickets! Not enough to fill that order. The company was unable to give back the money due to it's merchant account being closed and the customer (me and I am sure lots of others) were stuck.
I kept calling them and spoke with her again and she said the tickets would be in the mail the following day, I waited --- then tried calling that Thursday and their phones were shut down. There was a blurb on their website saying not to contact them by phone because they can't receive incoming calls. Uh oh.
So I emailed and got no response. That was when I filed for my dispute. I ordered on March 24th. Now their website says that they are not taking any more orders. Not good.
Disney down the drain...and so is my money. I am really hopeful that the dispute process will work.
Jan