WARNING: Disney Vacation Account took money without permission

In a way, it is still a money-making venture. Disney cannot touch the money until an account owner "releases" it to pay for a trip. According to the terms and conditions:
16. You agree that Disney shall be entitled to the benefits, if any, that the bank or banks make available to Disney as a result of Disney placing the Program Bank Account or Program Bank Accounts at the bank or banks. You assign to Disney any rights to reductions in fees for banking services and any other benefits obtained by Disney as a result of the Program Bank Account, provided that Disney has no beneficial ownership rights in the funds deposited into the Program Bank Account on your behalf.
It almost sounds as if Disney might receive some sort of benefit from Chase in exchange for hosting the program.

Yes! It's called "interest". ;)
 
I just got an email saying that I would be notified when it was back up and that I could get a refund at any time. I have $1000 on there, not the biggest deal but somewhat annoying. I haven't decided if I'm going to refund it yet.
 

I received the DVA email regarding the "longer than expected downtime" but I also received one from REFUND SUPPORT. (that's new). It was answering the question I submitted via the DVA website before it went down over a week ago regarding the unapproved withdrawl basically saying:

We discovered that the credit/debit card used for your Disney Vacation
Account was charged on the wrong day. We have resolved the technical
issue that caused the error and refunded the charge.

Any automatic contributions scheduled between June 16th and June 20th
were not processed. We apologize for any inconvenience and appreciate
your understanding.

Please let us know if you have any other questions.

Thank you,

Disney Vacation Account Refund Team <<<---now they have a Team on the scene :scared:

dva.refunds@disneyvacationaccount.com
 
did anyone else get this email this afternoon? Just curious....this should have been sent about a week ago.

We are very sorry for recent difficulties accessing your Disney Vacation Account.
The Disney Vacation Account website is currently experiencing a longer than expected downtime. We are working diligently to make the website available for you as quickly as possible. We will contact you again when DisneyVacationAccount.com is back online.
If you have additional questions, please call 407-939-7734.
We apologize for the inconvenience and thank you for your patience.
Sincerely,
Walt Disney Travel Co., Inc.
1375 Buena Vista Drive
PO Box 10000
Lake Buena Vista, FL 33830
You may obtain a full refund of your Disney Vacation Account at any time.
 
Got the same email at 3:02 p.m., little late but better than never? Maybe? Luckily I was able to sneak in and pay our trip off with the DVA in the midst of all the site trouble.
 
Have not seen then email yet. Maybe they should should have given them a better budget and not dumped the IT staff.
 
[They didn't dump the IT staff. IT isn't in Orlando. And it was a relative few Orlando employees who were told last October that they would need to find new jobs by the end of January. And most of them got new jobs inside Disney. And companies that give that long a lead time for layoffs are being nice. Of course, anyone hanging around that long is foolish; best to get out before the rush and find a job early. Those that stay to the bitter end end up being the ones who still aren't employed because all the jobs are taken. :) And the articles that talk about training others are so obviously just some sort of "let's bring up this hotbed issue months and months later, with nothing but mentions of OTHER companies and their Visas just before election-time" that it's not even funny. Not to mention that employees on those Visas cost the companies MORE than a regular employee LOL. And often those employees deserve more because they are massively more educated than their American colleagues. :)]


The thing about emails like that is that they have to be created by Legal. If they start saying things willy nilly they can get in trouble, they can end up with MORE contacts from customers, etc etc. You'll find that when something goes awry, the official word takes a bit of time. A company has to identify that there is a problem, that it can be replicated, that it IS replicated, they have to track down the problem and the root, they have to start working on a fix. With DVC since it's linked with banking, I bet they'll be getting into loads of OTHER trouble, not just angry emails from customers. They have to work it all out. Get Legal together. Get an email created that is concise and to the point and offers nothing they cannot provide.

What you see as something simple really isn't. That is, if disney is doing it right.

Of course, if Disney were doing it right they wouldn't be making drastic changes for 3 years on a LIVE website, now, would they?
 
I haven't posted to the Dis in a very long time, but I do read the forums every day. I've been following this thread particularly closely, as I also have a DVA account. I just spoke with an agent who was very nice, but could not help me at all. I had paid the balance of my vacation package using my DVA account and requested my bonus gift cards the day before this "glitch" hit. I'm concerned that I might not receive my bonus cards in time to be able to use on my vacation, which was the entire reason I saved money to this account, rather than just making payments toward my vacation package. We leave in 3 weeks. Normally I would have thought that 3 weeks was plenty of time and that I don't need to worry, however given that the site has been down for so long already and that there has been basically NO information from Disney, I am genuinely concerned my cards won't arrive in time for me to use them and that they will then be useless to me.

I did receive that stock email about two hours ago saying the site is down, and while I appreciate finally receiving SOMETHING from Disney, it contained no useful information. AT ALL. The CM I spoke to said they have no idea when the site might be up and running, and until then, there is no way that my account can be accessed. Well, that's just great. I am beyond frustrated at this point. I really find it quite unbelievable that a site MANAGING PEOPLE'S MONEY has been down and inaccessible for so long. It really is just incredible.
 
I just received the following email:
________________________________

We are very sorry for recent difficulties accessing your Disney Vacation Account.

The Disney Vacation Account website is currently experiencing a longer than expected downtime. We are working diligently to make the website available for you as quickly as possible. We will contact you again when DisneyVacationAccount.com is back online.

If you have additional questions, please call 407-939-7734.

We apologize for the inconvenience and thank you for your patience.

Sincerely,

Walt Disney Travel Co., Inc.
1375 Buena Vista Drive
PO Box 10000
Lake Buena Vista, FL 33830

You may obtain a full refund of your Disney Vacation Account at any time.

DO NOT REPLY - this email was sent from an unmonitored account.
I just got the same e-mail. This is the first time they have said anything to me.
 
I got the same email. I find it interesting that they were able to access their database in order to send out emails to every account holder, but that they are unable to look up account numbers for anyone who calls to request it.
As do I.
 
The website is back up again. Just logged in and deposited some gift cards.
Wow! You're brave!

I can confirm that I was also able to load the website on Chrome, Firefox and IE. No problem logging on with any of those browsers.

Let's see how long it lasts this time!
 
Me too! I loaded the last bit to round out my thousand, paid it toward my vacation, and requested the bonus. Tick tock.
 












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