[They didn't dump the IT staff. IT isn't in Orlando. And it was a relative few Orlando employees who were told last October that they would need to find new jobs by the end of January. And most of them got new jobs inside Disney. And companies that give that long a lead time for layoffs are being nice. Of course, anyone hanging around that long is foolish; best to get out before the rush and find a job early. Those that stay to the bitter end end up being the ones who still aren't employed because all the jobs are taken.

And the articles that talk about training others are so obviously just some sort of "let's bring up this hotbed issue months and months later, with nothing but mentions of OTHER companies and their Visas just before election-time" that it's not even funny. Not to mention that employees on those Visas cost the companies MORE than a regular employee LOL. And often those employees deserve more because they are massively more educated than their American colleagues.

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The thing about emails like that is that they have to be created by Legal. If they start saying things willy nilly they can get in trouble, they can end up with MORE contacts from customers, etc etc. You'll find that when something goes awry, the official word takes a bit of time. A company has to identify that there is a problem, that it can be replicated, that it IS replicated, they have to track down the problem and the root, they have to start working on a fix. With DVC since it's linked with banking, I bet they'll be getting into loads of OTHER trouble, not just angry emails from customers. They have to work it all out. Get Legal together. Get an email created that is concise and to the point and offers nothing they cannot provide.
What you see as something simple really isn't. That is, if disney is doing it right.
Of course, if Disney were doing it right they wouldn't be making drastic changes for 3 years on a LIVE website, now, would they?