We just returned from WDW today. We had previously used Yourride in March and had a wonderful experience. Not this time...
I had verified with THOM via email our reservation (going from MCO to POR on July 3rd, and returning from GF to MCO on July 13th). Twice! Both times he answered promptly with "You are all set". Ok. We arrive, head down to baggage after potty stops, no driver. So we head to our luggage, get it, and look again. The driver is there. Ok. He says, "Heading to the Polynesian?". Ummmm... no. That was on the reservation 6 months ago! He also had pickup for Sat July 12th. NO! Heading to POR and pickup from GF on Sunday. ok, he writes it down. We get to POR...
Saturday morning, 8:15am, we are getting ready to head to AK from the GF when the phone rings. It is bell services... "Your van is here... are you checking out today or tomorrow?". I say, Tomorrow. So, the driver shows up wrong day... oye.
Sunday morning, we head down about 8am for our ride. There is no large white van. We wait. We see a green minivan with "Magic City" something on it. Same that was on the white van that picked us up (NOTE: No YOURRIDE name on the van). My dh goes up the guy and asks if he is from Yourride. He says no. Ok, dh comes back to me and we call Yourride. This driver overhears us and says, "Oh, Percell? I work for Percell". Percell was our original driver's name... who was doing a favor for Thom...
So, we head over to the minivan (we have 5 people plus luggage) and squeeze in. He has a VCR in the front which we asked him TWICE not to turn on, but he did anyways so the kids in the back, who couldn't see, started whining. EXACTLY what we want at 8am!
Completely messed up. The second driver didn't even have our NAMES! He had no idea who he was picking up.
Never again. It almost seemed like THOM just sent out mock emails "your all set"... because the driver who picked us up didn't have the correct information which is WHY I VERIFIED!
Karen
UPDATE: In response to Thom's offer for a full refund, I emailed him privately and requested it. He agreed. I emailed him again after TWO WEEKS to let him know that I still had not received his check. His response, "Sorry I misplaced your address now I have it I should be doing the checks on thursday the 31st and now your on top of the list Thom". As of 8/14, I still have received NO check and NO correspondence from Thom.
I just sent off another email to Thom and will update this as soon as I hear from him (or maybe he will be nice enough to explain it in a public forum such as this). I feel that waiting over a month for a refund that was OFFERED by Thom is a little bit long.
Karen
I had verified with THOM via email our reservation (going from MCO to POR on July 3rd, and returning from GF to MCO on July 13th). Twice! Both times he answered promptly with "You are all set". Ok. We arrive, head down to baggage after potty stops, no driver. So we head to our luggage, get it, and look again. The driver is there. Ok. He says, "Heading to the Polynesian?". Ummmm... no. That was on the reservation 6 months ago! He also had pickup for Sat July 12th. NO! Heading to POR and pickup from GF on Sunday. ok, he writes it down. We get to POR...
Saturday morning, 8:15am, we are getting ready to head to AK from the GF when the phone rings. It is bell services... "Your van is here... are you checking out today or tomorrow?". I say, Tomorrow. So, the driver shows up wrong day... oye.
Sunday morning, we head down about 8am for our ride. There is no large white van. We wait. We see a green minivan with "Magic City" something on it. Same that was on the white van that picked us up (NOTE: No YOURRIDE name on the van). My dh goes up the guy and asks if he is from Yourride. He says no. Ok, dh comes back to me and we call Yourride. This driver overhears us and says, "Oh, Percell? I work for Percell". Percell was our original driver's name... who was doing a favor for Thom...
So, we head over to the minivan (we have 5 people plus luggage) and squeeze in. He has a VCR in the front which we asked him TWICE not to turn on, but he did anyways so the kids in the back, who couldn't see, started whining. EXACTLY what we want at 8am! Completely messed up. The second driver didn't even have our NAMES! He had no idea who he was picking up.
Never again. It almost seemed like THOM just sent out mock emails "your all set"... because the driver who picked us up didn't have the correct information which is WHY I VERIFIED!
Karen
UPDATE: In response to Thom's offer for a full refund, I emailed him privately and requested it. He agreed. I emailed him again after TWO WEEKS to let him know that I still had not received his check. His response, "Sorry I misplaced your address now I have it I should be doing the checks on thursday the 31st and now your on top of the list Thom". As of 8/14, I still have received NO check and NO correspondence from Thom.
I just sent off another email to Thom and will update this as soon as I hear from him (or maybe he will be nice enough to explain it in a public forum such as this). I feel that waiting over a month for a refund that was OFFERED by Thom is a little bit long.
Karen
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