Walt Disney World Date Based Ticket System FAQ • Read First Page

[raider97]

I bought tickets through Undercovertourist. If I need to change my trip because of the Corona outbreak how to I move the dates on my tickets?

 

[Robo]

I bought tickets through Undercovertourist. If I need to change my trip because of the Corona outbreak how to I move the dates on my tickets?

If they have been put into your MDX account, try looking at the tickets in your account and see if it will allow you to change the date.
If not, you need to call Disney and have the CM change the date.

 

[raider97]

If they have been put into your MDX account, try looking at the tickets in your account and see if it will allow you to change the date.
If not, you need to call Disney and have the CM change the date.

Thank you!!

 

[Ronda93]

I bought tickets through Undercovertourist. If I need to change my trip because of the Corona outbreak how to I move the dates on my tickets?

Same situation. Tix are dated tomorrow, 3/13, 7dPH. I have no idea when we'll reschedule for. Must I act today, or do they keep their value if never used?

 

[Robo]

Same situation. Tix are dated tomorrow, 3/13, 7dPH. I have no idea when we'll reschedule for. Must I act today, or do they keep their value if never used?

They keep their value if never used.

 

[Ronda93]

They keep their value if never used.

Glad I acted today. According to MDE the date had to be changed before midnight tonight (the 12th). And now it's all moot.

 

[rteetz]

 

[Robo]

Easier to read copy & paste of the info in the previous post:

Update on Walt Disney World Resort Operations 3/12/2020

https://disneyworld.disney.go.com/travel-information/

In an abundance of caution, and in the best interest of our Guests and Cast Members, we are proceeding with the closure of our theme parks at Walt Disney World Resort, beginning March 16, through the end of the month.

The Walt Disney Company will pay its Cast Members during that closure period.

Disney Resort hotels and Disney Springs will remain open until further notice.

We will continue to stay in close contact with appropriate officials and health experts.

Below, you'll find information on impacts to current and upcoming plans. Please continue to check this page for additional updates.

TICKETS
May I get a refund on my ticket?
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.


ANNUAL PASSES
How does the closure of Walt Disney World impact annual passes?
Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.


RESORTS
I have a future stay at a Disney Resort hotel while the park is closed. What does that mean for my vacation?
Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.

What if I want to cancel a Disney Resort hotel reservation after the parks reopen?
We will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.


DINING & OTHER EXPERIENCES
I have a pre-paid dining reservation or experience reservation like Droid Depot during the time when the parks are closed. Will I receive a refund?
Yes. All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.

What happens to dining reservations that required a credit card at the time of booking?
Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

 

[jdd]

Trying to change dates on a ticket currently dated 11/8-11/10/20, but can't see how to do that in the app. Any help is appreciated!

 

[scrappinginontario]

Trying to change dates on a ticket currently dated 11/8-11/10/20, but can't see how to do that in the app. Any help is appreciated!

Disney is pretty locked down right now when it comes to making changes. I'm not sure what you're trying to do is possible at this time.

 

[jdd]

Disney is pretty locked down right now when it comes to making changes. I'm not sure what you're trying to do is possible at this time.

Oh, shoot. I knew I couldn't buy a new ticket, but didn't realize I wouldn't be able to modify one Thanks for the response.

 

[lanejudy]

Trying to change dates on a ticket currently dated 11/8-11/10/20, but can't see how to do that in the app. Any help is appreciated!

Were your tickets extended to expire 9/26/2021? If so, no need to change dates.

 

[jdd]

Were your tickets extended to expite 9/26/2021? If so, no need to change dates.

Yes, but was trying to change them to an earlier date - September 2020.

 

[lanejudy]

Yes, but was trying to change them to an earlier date - September 2020.

I’m not sure the start date matters on extended tickets. Assuming you also have a Sept resort reservation, did you try to make a park reservation?

 

[jdd]

I’m not sure the start date matters on extended tickets. Assuming you also have a Sept resort reservation, did you try to make a park reservation?

Yes, and it wouldn't let me make the park reservations - it said it couldn't find a ticket, so I'm thinking it's because the resort reservation (and the park ressie I was trying to make) were before the ticket date.

 

[lanejudy]

Sorry, maybe that's it. But also know that the new DPP system is apparently VERY messed up this morning. Lots of people are getting the "no valid tickets" message when they clearly do. So I'd suggest trying again later. Good luck!

 

[jdd]

Thanks!

 

[ML_LovesDisney]

Just want to confirm that tickets I bought for November 2021, can actually be changed to any date in the future if we can't end up going then? And then I just pay the difference if tickets prices had increased (say I move them to NYE week December 2022)? I am in this situation currently and am getting concerned with the possible "need vaccine to travel" talks.

 

[lanejudy]

@ML_LovesDisney. Yes, that is correct. If you do not use the tickets for Nov2021, you can use that credit towards new tickets and pay any extra if needed for the new dates.

 

[CarolynFH]

Just want to confirm that tickets I bought for November 2021, can actually be changed to any date in the future if we can't end up going then? And then I just pay the difference if tickets prices had increased (say I move them to NYE week December 2022)? I am in this situation currently and am getting concerned with the possible "need vaccine to travel" talks.

@ML_LovesDisney. Yes, that is correct. If you do not use the tickets for Nov2021, you can use that credit towards new tickets and pay any extra if needed for the new dates.

Just be sure to keep a record of the ticket numbers or confirmation number from when you bought them and/or the receipt. Apparently when the November dates pass without your using them, they'll disappear from your MDE. The MDE CMs are supposed to be able to see them, but it's helpful if you can give them some kind of number for them to look it up.