This reminds me of what happened to me when I ordered a cake for the cast of our summer Children's Theater last year. They were doing a children's adaptation of The Wizard of Oz called "The Magical Land of Oz."
I ordered the cake. I said I wanted it to say, "We're off to see the Wizard" across the top and "The Magical Land of Oz" across the bottom, and I wanted a yellow brick road going across the middle of the cake. I would have made it myself, but I didn't have time. I ordered from Sam's as I needed a very large cake - it was for the whole cast for their last performance.
The morning I was to pick up the cake, I got a phone call from the bakery. The lady asked what color I wanted the yellow brick road. Apparently I hadn't specified that in the directions. I said, "The YELLOW brick road?" but it was totally lost on her, so I finally said, trying very hard not to sound condescending, "I would like the yellow brick road to be yellow." Still the woman never got it, and happily replied, "Okay!"
THIS is what I got when I picked up the cake!
They LABELED the yellow brick road!
I did check it when I picked it up, but I was so dumbstruck I didn't know what to do. DH was angry that I hadn't made them take off the words and redo it, but I didn't have time for that, and so I ran to the store, bought a tube of green icing, and added the words "Follow the" so it looked less stupid
I normally make my own cakes, but next time I place an order I will try to be very careful about my instructions!