Waitlist not clearing even though room available?

[Steelers0854]

Has anyone ever had this happen? I have a reservation for a studio at CCV and was trying to move up to a 1BR in June but 1 day in my 6 night stay wasnt available. So I called and put a waitlist request in, which I can see in my dashboard. Just for kicks i logged in just now and saw that the 1 BR is available. So I just modified my existing reservation to snag the 1BR. What’s the point of the waitlist if it doesn’t trigger when there is availability? Or does it only check like once a day lol.

I got it, so thats good, but i was just surprised the waitlist didnt work.

 

[nanoburd]

Just chiming in the same thing happened to me for a 2-bdrm at PIT. I would also like to know how the waitlist is triggered.

 

[kgou]

The same thing happened to me today actually. I had VGF booked for 5 nights around Labor Day, and waitlisted a 2BD at RIV when the 7 month window open. Logged in today to check availability for my dates, and there was the 2BD at RIV sitting there available. My waitlist had not filled, though.

OP, did this happen to you today, or recently?

 

[mauionabreakaway]

The various reports I've seen like this lead me to assume to waitlist is a batch operation that processes at some interval. Thinking about the scale bookings happen at, it's fairly expensive to react to every release operation and traverse a waitlist. I don't doubt they could make it a bit faster, but if there isn't a need to, I can see why they wouldn't bother.

 

[Steelers0854]

The same thing happened to me today actually. I had VGF booked for 5 nights around Labor Day, and waitlisted a 2BD at RIV when the 7 month window open. Logged in today to check availability for my dates, and there was the 2BD at RIV sitting there available. My waitlist had not filled, though.

OP, did this happen to you today, or recently?

Yup this happened today (well yesterday now) for me.

 

[sndral]

The waitlist seems to work well for many (I’ve never had much success w/ it,) however many also manage to grab what they want via stalking before their waitlist fills https://www.disboards.com/threads/stalking-v-waitlist.3885995/.

 

[Best Aunt]

My guess is that a waitlist is not filled automatically the minute a room becomes available. My guess is that the computer system might not continuously search to fill a request. Maybe the computer system only checks every hour, or every 45 minutes, or who knows how often. Also, I don't know how much is done by computer and how much requires a human.

 

[thanxfornoticin]

My guess is that a waitlist is not filled automatically the minute a room becomes available. My guess is that the computer system might not continuously search to fill a request. Maybe the computer system only checks every hour, or every 45 minutes, or who knows how often. Also, I don't know how much is done by computer and how much requires a human.

Yes, I believe this is the case. There will be a periodic check for waitlist options, but it's not realtime. We do waitlists periodically, but have had more success monitoring and modifying on our own!

OP- you might've just gotten really lucky! You booked what you needed instead of waiting for the waitlist, and you might not have been the next one in the waitlist queue for that date! There was no guarantee that room would be directed to you when the waitlists were analyzed!

 

[drusba]

It has been about 10 years since I tried a waitlist so I do not know what the process is today. However, Steelers0854's "lol" sentence describes exactly the process back then. Waitlists were checked and determined in the late afternoon with employees being involved to assure it was properly done. As a result, some members found their desired opening earlier in the day despite their waitlist having not been granted..

 

[Sandisw]

What I can tell you that many times you actually have a match and what you are seeing is an additional room.

It has happened way too many times because we don’t know we have a match. It can be there but not yet processed.

I have had one, got my second choice, bookedx canceled waitlist and now my first choice is there.

I test it out all the time. Not saying that rooms don’t slip through, but those rooms that show up don’t always mean the waitlist didn’t work.

 

[Girlstar30]

My guess is Disney IT. Sometimes it works and it takes the reservation off the system immediately and sometimes it doesnt and it needs to be manually processed. People put in waitlists cuz they do work, ive had them go thru several times on top of stalking

 

[Sandisw]

My guess is Disney IT. Sometimes it works and it takes the reservation off the system immediately and sometimes it doesnt and it needs to be manually processed. People put in waitlists cuz they do work, ive had them go thru several times on top of stalking

They are always grabbed by the system and processed by a CM.

But, what we don’t know is how often the system scans and takes them. Sometimes it is immediate and sometimes not.

 

[Girlstar30]

They are always grabbed by the system and processed by a CM.

But, what we don’t know is how often the system scans and takes them. Sometimes it is immediate and sometimes not.

That's right well I still think the it is too blame and probably catches some right and not others, but just a guess

 

[Sandisw]

That's right well I still think the it is too blame and probably catches some right and not others, but just a guess

I think it’s IT related but only because they have the system set not to run constantly.

Or, it’s set to only pick it up immediately when it’s an exact match to a waitlist?

I just wish they would indicate you had a match pending. It would actually help!

 

[Girlstar30]

I think it’s IT related but only because they have the system set not to run constantly.

Or, it’s set to only pick it up immediately when it’s an exact match to a waitlist?

I just wish they would indicate you had a match pending. It would actually help!

It really would save me the time of asking them if it matched yet or cancelling it, hoping it will pop up Sometimes when you ask they get irritated and say it will show up on your dashboard when it matches and act like its not manually done

 

[Flash_Sloth]

I think it’s IT related but only because they have the system set not to run constantly.

Or, it’s set to only pick it up immediately when it’s an exact match to a waitlist?

I just wish they would indicate you had a match pending. It would actually help!

If I were the one who wrote the code for the waitlist matching, I wouldn't have it constantly trying to match every waitlist out there. You could do it much more efficiently.

It only lets you create a waitlist if something isn't available in current inventory. Therefore, the only way it might match is if more inventory becomes available when somebody cancels a reservation, or rooms that were taken out of inventory for refurbs/maintenance are put back in the system, etc. Therefore, there should be a "push" to match waitlists whenever somebody cancels a reservation, etc.

Overall, there should be ordered waitlists for each resort, room type, view type, accessibility type, etc. Any time an owner creates a waitlist, it is added to the end of the waitlists for that resort, room type, view type, etc.

Whenever more inventory becomes available after someone cancels their reservation, etc, it should iterate through the waitlists for that resort, room type, view type, etc. If there is not any overlap between the dates of the canceled reservation and the first waitlist request, move along to the next waitlist request, and the next, until there is some overlap of dates.

Once if found a waitlist where there is at least some overlap between the canceled reservation's dates and the waitlist request dates, look a little closer. See if the full dates requested by the waitlist are available in the canceled reservation plus current availability. If that is available, fulfill that waitlist request. If not, move along to the next waitlist request.

If it did match a waitlist, but that waitlist didn't use all the days of the canceled reservation, take the remaining days from the canceled reservation minus those taken for the waitlist that was filled. Then try to match those remaining days with the other waitlists for that resort, room type, view type, etc.

This is a low compute intensive "push" to match waitlists that should work immediately. Disney IT ought to hire me.

I might be slightly oversimplifying things. There are other cases where somebody cancels a studio and it should use it to fill a waitlist for a 2BR lockoff. Those details could be worked out and still have a much better waitlist system.

 

[Girlstar30]

Apparently they can also do "priority waitlists" and push people up to the top of.the queue

 

[Sandisw]

Apparently they can also do "priority waitlists" and push people up to the top of.the queue

The waitlist isn’t really one long waitlist…it’s a whole bunch of little waitlists that inside of it.

They may say it’s priority but my guess it’s not and someone could see what was already there for similar dates.

 

[Girlstar30]

The waitlist isn’t really one long waitlist…it’s a whole bunch of little waitlists that inside of it.

They may say it’s priority but my guess it’s not and someone could see what was already there for similar dates.

Yeah thats what I was told, but not surprised if its not at all