Waitlist gone but not forgotten.

[RoseGold]

The waitlist I have been stalking for months has now disappeared from the dashboard. Does that mean they are filling it in the morning?

 

[nasmith]

Probably. Call tomorrow after they open if a reservation hasn't shown up. I've had my wait list disappear (like you), but also have had my waitlist remain until the reservation appeared.....Get some sleep - check tomorrow....

 

[CarolMN]

Will be very interested to know if your waitlisted reservation appears or if you find out it matched. (Hope it's not another one of those ubiquitous glitches).

As many know, the waitlist used to disappear from the dashboard when a match was made. That meant it was in a queue for the actual reservation to be finished up by a CM. Then, for some reason, that clue, disappeared.

I, for one, would welcome the return of the "missing waitlist" clue. It would be even better if the waitist match software could send an auto email saying that the waitlist matched and a reservation would be made soon.

Hope springs eternal.

 

[AmishGuy91]

I had a July 26 waitlist match and convert to res yesterday....at the same time my June 26 waitlist disappeared. Talked to MS and turns out that MS cancelled the June 26 waitlist thinking it was the same date as my waitlist that had matched.

 

[CarolMN]

I had a July 26 waitlist match and convert to res yesterday....at the same time my June 26 waitlist disappeared. Talked to MS and turns out that MS cancelled the June 26 waitlist thinking it was the same date as my waitlist that had matched.

Yikes! Hope they fixed it for you.

 

[AmishGuy91]

Yikes! Hope they fixed it for you.

They did and supposedly put it back in its original "place in line"

 

[js]

Did you get your waitlist RoseGold?

 

[RoseGold]

I finally called around 2PM. Apparently, they left me a voicemail because the "instructions weren't clear" and they didn't know how to fill it. They gave away my waitlist. There were plenty of points to book it, so disappointed. They actually deleted two waitlists, one for BW studio, and one for BW 2BR. Frustrating, but somehow this seems like a better level of service I was expecting right now from Disney.

I made the waitlists again. I guess we will see what happens.

 

[CarolMN]

Sorry, it turned out that way. Sounds like he waitlist disappeared because the CM deleted it. Hope you get what you want soon. Good luck!

 

[js]

That just stinks!
SOOO sorry!

 

[tim494]

I finally called around 2PM. Apparently, they left me a voicemail because the "instructions weren't clear" and they didn't know how to fill it. They gave away my waitlist. There were plenty of points to book it, so disappointed. They actually deleted two waitlists, one for BW studio, and one for BW 2BR. Frustrating, but somehow this seems like a better level of service I was expecting right now from Disney.

I made the waitlists again. I guess we will see what happens.

What could be unclear in the waitlist? what type of instructions did you use?

 

[RoseGold]

I used the standard online form. The lady on the phone seemed confused too. If it filled once, it can fill again right???

 

[kmorlock]

I used the standard online form. The lady on the phone seemed confused too. If it filled once, it can fill again right???

I’m so sorry. They should not have canceled anything until speaking with you. Good luck on another match!

 

[nasmith]

I used the standard online form. The lady on the phone seemed confused too. If it filled once, it can fill again right???

Wow- That's awful. I Mean, How could the instructions not be clear? I would call and ask to speak to a supervisor, or email the VP of DVC ( you won't get him, but an underling will respond). Honestly, If the instructions weren't clear the first go-around- Why would they be "clear" in the future? There really isn't much to be "clear" or "unclear" about the waitlist form.

I wish you the best of luck in this battle- but I've pushed ( up to the VP level ( Her (at the time) underling)) and haven't gotten anywhere with stuff that doesn't compute. They wear you down with stating their version of reality, even though that version doesn't fit the rules of the contract you agreed to.

Sorry to be negative- but I've grown tired of DVC's playing fast and loose with the rules.

 

[kmorlock]

Wow- That's awful. I Mean, How could the instructions not be clear? I would call and ask to speak to a supervisor, or email the VP of DVC ( you won't get him, but an underling will respond). Honestly, If the instructions weren't clear the first go-around- Why would they be "clear" in the future? There really isn't much to be "clear" or "unclear" about the waitlist form.

I wish you the best of luck in this battle- but I've pushed ( up to the VP level ( Her (at the time) underling)) and haven't gotten anywhere with stuff that doesn't compute. They wear you down with stating their version of reality, even though that version doesn't fit the rules of the contract you agreed to.

Sorry to be negative- but I've grown tired of DVC's playing fast and loose with the rules.

I too have had to push for Help during the Covid madness/chaos of disorganization & everyone being given different information by MS. There was some stipulation I was told, that if you canceled rather than modify, your points were stuck in that UY and nothing could be done. Well, the kicker was, I did not modify or cancel anything. A waitlist matched and instead of modifying, MS canceled and rebooked. I fought and fought without much help. They finally ended up changing protocol entirely with those uncertain times but, I was sooo angry with DVC management during this fiasco.

 

[kmorlock]

I used the standard online form. The lady on the phone seemed confused too. If it filled once, it can fill again right???

So, I put a waitlist in last night and somehow it matched overnight…I had to call in today for separate reason. I was almost scolded and told my notes were not clear enough and because the dates did not match exactly, they did not know what to do?!!! So, this scenario seems to be occurring regularly. How are they not understanding when you choose “replace reservation XYZ”?

 

[RoseGold]

It was a one night waitlist to replace the 1BR with a 2BR lockoff, and I had another waitlist for just the studio. I guess I can see how these conflict? But wouldn't you just fill the oldest one? Heck, there were points to fill both if they both filled. I don't see how this requires a conversation. At least fill one of them. And if it does require a conversation, at least give me a few hours, geez. DVC customer service has always been very, very unmagical to me, especially the website...