Disbug
DIS Veteran
- Joined
- Apr 4, 2003
- Messages
- 3,036
Let me paint a picture, you have some under paid minimum wage resort CM who starts assigning rooms up to 10 days before check in. They are there for 8 hours unless they are part time. They make several passes plugging in people to rooms. They are evaluated on the did they get their work completed, not on how many matches they made.
As check in date approaches people change their minds or add requests and management may take rooms out of service, now the CM has to move things around.
On check in days guests show up wanting to change rooms because they forgot to make a request or they don't like what was assigned. A list of available rooms are sometimes in their reservation system but more often than not the CM has to go to the back room to get the assigner to maybe re-assign the guest. Often to do so they have to swap rooms with a guest that hasn't checked in yet hoping that they just accept the new room assigned to them.
They allow room requests as a courtesy and they make it very clear that requests are not guaranteed. A few years ago when we checked in at BLT we asked for a different room and we were told that changes were not allowed at check in. Checking with a manager we were told that it was a new policy that just went into effect. Apparently the policy didn't stick.
For us this is a yearly vacation that we want to be perfect, to Disney CM's it's just another day at work. Don't get me wrong, there are some wonderful CM's who want to do what they can to make our stays magical but they are only allowed to do so much.
Bill
