We decided at the last minute to use the Magical Express and we did not have time to get our luggage tags, but the CM told us just to go to the ME desk when we arrived and we could either give them our Baggage claim tickets or pick up our luggage ourselves and carry it with us. We decided to pick it up ourselves and carry it with us. We did just that and never missed a beat going from baggage claim to the ME desk and within minutes were directed to our bus. We had the driver load our luggage and we were on our way in minutes. I was blown away as to how efficient it was. We were on the road faster than we would have been with Tiffany Towncar. Even more impressive was our trip home. We switched resorts in the middle of our stay and called ME the day before we left to tell them. I was nervous about the whole thing, especially being picked up on time, but we called the number we were given to pay for our checked bags prior to going to the Airline check in desk, then went to to check in desk at the Boardwalk, checked our bags and turned around and the bus was there. It was an awesome service and I was truly impressed. I really don't know why I would doubt a Disney service! It has always been first class for us. For our luggage to have to go from Disney to the airport, and then switch planes for a 2 leg trip back home and to have it come off the conveyer as soon as we got home was great!