JerJan
<font color=blue>I need the sunshine to SURVIVE!<b
- Joined
- Nov 10, 2004
- Messages
- 1,252
I finally made it to VB (reconnisance mission) and it was BEAUTIFUL! I had room 2423 and it was SPECTACULAR (ocean view inn room)! I was checking it out to see if it was suitable (entertaining enough) for a family trip next summer (it was also a good excuse to spend two nights away from home....lol) for my family.
I did have one minor problem....I went down to Shutter's and ordered a pizza (yummy) to go, after waiting 40 mins I inquired why it was taking so long. The pizza was sitting under warming lights and apparently had been ready for quite sometime, they just never told me (it was cold by the time I walked upstairs). Well after waiting so long and the girl being busy we both forgot to have me sign the check (room charge). I went up to my room ate my pizza, took a shower and put on my PJ's. I get a phone call around 10:15 PM from this girl (hostess) at Shutter's asking me to come down and sign the check. I told her that I was in bedand asked her to leave it at the desk and I would be happy to sign it in the morning as I was checking out early....she got nasty and said that I HAD TO SIGN IT NOW! I told her again that I was in bed....her reply, "WELL, I guess I will have to just come up there and have you sign it now!" I said, that would be fine. I get up and wait for her, she arrives and hands me the check, now the pizza is $7.49 but when I ordered it downstairs it was only $6.99. I asked her why it was $.50 more and she told me it was a "room service charge". I explained that I bought it downstairs (she is the person I originally ordered it from) and she replied that beacuse she had to come upstairs there was now a room service charge....WHAT the?????? I gave her $7.00 and told her that's what I was paying and I would talk to the manager in the morning....she got mad and left. I wasn't worried about the extra $.50..... I was mad at the way the whole thing was handled. I was apologized to in the morning and was told to write a letter to complain....it wasn't that big of a deal, I just think this young lady needs some more training. I didn't let it SPOIL my GREAT trip!
I did have one minor problem....I went down to Shutter's and ordered a pizza (yummy) to go, after waiting 40 mins I inquired why it was taking so long. The pizza was sitting under warming lights and apparently had been ready for quite sometime, they just never told me (it was cold by the time I walked upstairs). Well after waiting so long and the girl being busy we both forgot to have me sign the check (room charge). I went up to my room ate my pizza, took a shower and put on my PJ's. I get a phone call around 10:15 PM from this girl (hostess) at Shutter's asking me to come down and sign the check. I told her that I was in bedand asked her to leave it at the desk and I would be happy to sign it in the morning as I was checking out early....she got nasty and said that I HAD TO SIGN IT NOW! I told her again that I was in bed....her reply, "WELL, I guess I will have to just come up there and have you sign it now!" I said, that would be fine. I get up and wait for her, she arrives and hands me the check, now the pizza is $7.49 but when I ordered it downstairs it was only $6.99. I asked her why it was $.50 more and she told me it was a "room service charge". I explained that I bought it downstairs (she is the person I originally ordered it from) and she replied that beacuse she had to come upstairs there was now a room service charge....WHAT the?????? I gave her $7.00 and told her that's what I was paying and I would talk to the manager in the morning....she got mad and left. I wasn't worried about the extra $.50..... I was mad at the way the whole thing was handled. I was apologized to in the morning and was told to write a letter to complain....it wasn't that big of a deal, I just think this young lady needs some more training. I didn't let it SPOIL my GREAT trip!
I do think you should write a letter!!!
