The sad thing is that new transmission has a 3 year, 100,000 mile warranty but the original one had a 3 year, 36,000 mile warranty. Why the difference? Too many complaints about the transmission? Also this van has been notorious for brake problems, lights blinking off and on inside and the driver passenger door lock never automatically unlock when you press the button. Our car doesn't even qualify as a Clunker for Cash, too good of gas mileage. We got an e-mail back from Ford and said that nothing is wrong enough for a recall of it. I guess if my transmission failed on the highway and I was severly injured or died, would that qualify to get a recall through. The inconvenience and money does not bother Ford. We will never own another Ford again!!!
Companies give a standard warranty for a reason - it's because they are stating that for this period - that they are entitled to determine - that they will cover any repairs due to defect. Anything past that they will not cover unless you make other arrangements. If you do not like their terms you have a choice to not buy from them or to buy the extended warranty.
With companies offering 100,000 mile warranties on their vehicles, these are the companies that are standing by the quality of their products. I guess you are right after owning Fords for 20 years it will be time for a change.
With companies offering 100,000 mile warranties on their vehicles, these are the companies that are standing by the quality of their products. I guess you are right after owning Fords for 20 years it will be time for a change.
Honda stood behind their faulty transmission after the warranty ended for 2 people I know. They weren't willing to cover the whole cost but they did cover half for my friend and dh's co-worker repair/replacement. They each had a Honda Odyssey (sp.?). Ford will never get another dime from us, when the 2 nd transmission in our van goes, which I am fully expecting it to, we will be looking at a Honda.
Honda stood behind their faulty transmission after the warranty ended for 2 people I know. They weren't willing to cover the whole cost but they did cover half for my friend and dh's co-worker repair/replacement. They each had a Honda Odyssey (sp.?). Ford will never get another dime from us, when the 2 nd transmission in our van goes, which I am fully expecting it to, we will be looking at a Honda.
If they had even offered to cover some of it but their customer service line could of cared less. The dealer we took it to to fix said you need to talk to Ford, when we called Ford they had to call the dealer to see if there was any money available. The second time we called the Ford customer service line had to check with the dealer we bought it from. Still no help. I guess a lesson learned. I thought about contacting the Attorney Generals office but don't know which one I should contact, the state that I had the repairs in or the state I live in? It took them a week to fix and when we drove it away the service engine soon light came on and had to take it back to the dealership to fix. Took another hour of waiting and drove away and notice the rear air wasn't working. Checked it out and it blew a fuse while they was working on it. It was hard to enjoy a vacation when you are worried about the cost of a new transmission. Thanks for letting me vent.
I have owned many Fords. Only had one bad experience, and Ford stood behind its warranty (blew through 3 head gaskets in the late 80's on the same car ).
I currently own 2 Fords - a 1996 Winstar with over 300k miles on it. I have never done more than standard maintenance on this van. 2005 Taurus with just over 100k miles on it. I just had to replace the transmission, but it would have been past the 100k warranty offered by competitors.
Not saying that every Ford is solid, but mine have been. I will continue to buy Ford.
Also - Ford didn't have to take money from Uncle Sam to stay afloat. Another plus, in my book...