TikiThunderPirates
DIS Veteran
- Joined
- Jan 7, 2018
- Messages
- 601
I've stayed at both the Fairmont Waterfront and the Pan Pacific. I'd stay at either again but if the prices are comparable, I'd pick the Pan Pacific. Pan Pacific is in a great location, has a great design, and you can't beat it for convenience. Both it and the Fairmont Waterfront connect underground to a foodcourt and shopping area that you can pick up small ideas you might need. They both have pools with stunning views. The Pan Pacific I felt had the better fitness facilities- even if they were a bit challenging to find since they are in the garage by the port.
The real difference for me was the service. I felt the Pan Pacific had better service by the staff. Top of the list is as others have mentioned your bag transfer. Fairmont has this, but the last time I checked they charge to move your bags. Pan Pacific just picks them up from your room when you are ready, and they arrived in our stateroom a few hours later. Amazing way to start a trip. It is nesscary for most people? Probably not. It is a great luxury to have? Yes!! Also when stuff was confusing, or there was an issue or we needed assistance, I felt Pan Pacific did a better job not only resolving the problems, but anticipating those problems and resolving them before we even had an issue.
During our last cruise I heard a lot of negative stories from people who had issues on check out day from the Fairmont Waterfront before boarding. We had none of these issues at the Pan Pacific.
Again I would happily win a free stay at either, but if I'm paying and the price different isn't too much, Pan Pacific wins for me. For me it can't be beat in location, ease, and service. Plus the rooms were pretty great!
The real difference for me was the service. I felt the Pan Pacific had better service by the staff. Top of the list is as others have mentioned your bag transfer. Fairmont has this, but the last time I checked they charge to move your bags. Pan Pacific just picks them up from your room when you are ready, and they arrived in our stateroom a few hours later. Amazing way to start a trip. It is nesscary for most people? Probably not. It is a great luxury to have? Yes!! Also when stuff was confusing, or there was an issue or we needed assistance, I felt Pan Pacific did a better job not only resolving the problems, but anticipating those problems and resolving them before we even had an issue.
During our last cruise I heard a lot of negative stories from people who had issues on check out day from the Fairmont Waterfront before boarding. We had none of these issues at the Pan Pacific.
Again I would happily win a free stay at either, but if I'm paying and the price different isn't too much, Pan Pacific wins for me. For me it can't be beat in location, ease, and service. Plus the rooms were pretty great!