Sure! I called on a Thursday to cancel ad they said the best way to do that would be to email. Ok...So I did that and on Monday, I still didn't have a response. I sent a more urgent sounding email explaining that we'd extended our stay and didn't want to move twice to keep this reservation. Got email right away saying they were trying to work something out with the owners to add wo extra nights on the end. Fine. We wanted to stay there anyway.
Got a phone call making me an offer to add the two extra nights (still having to tay elsewhere for the first night) which I accepted and later realized it was $30 cheaper than adding on a whole extra WEEK. Also just $50 cheaper than Florida Sun was offering us for the same style unit for the entire stay with no moving. Emailed them to say I'd learned this was not a good deal and if they wanted to lower it, we'd keep the reservation.
Next day, got an automated message saying the ressie was canceled. Was that the original or the new one? Were we still on? At this point, I was feeling cheated an confused so I wrote asking when I woud receive my deposit. Got a very short "in a couple weeks". Felt kind of rude. Wroteback asking how I woud receive the money and got the one word response "Check". One word? The check did come pretty quickly after that though.
I would probably still stay there if I could work it into the Sat-Sat dates. Florida Sun works better for us this time though.