Reporting back. I received a response from DVC. I sent a message through the DVC website essentially saying/asking:
- during my GF stay the week after Easter, the pool was horrendous. Not a chair to be found mid-day.
- during my AK Kidani stay over Memorial Day Weekend, cast members were verifying guests accessing the pool were indeed registered guests and giving out wristbands. Additionally, CMs were monitoring the pool gate. They opened and closed the gate and did not allow any guest to do so. They were checking wristbands on each person and if someone didn't have a wristband, directed them to the CM w/ the iPad conducting the verification.
- I mentioned how CMs told me this was a test run to see if it stopped the pool crashers and to determine if it should be implemented full time. I never had an issue getting chairs mid-day and it made my stay enjoyable and relaxing.
- I mentioned that I heard the wristband practice was eliminated after MD Weekend, and I asked who I should contact if I believe people at the pool are not registered hotel guests.
Response:
- part of it is definitely a template. Part of it is a tailored response
- acknowledged my disappointment and frustration at GF pool
-appreciate member and guest sharing thoughts and experiences.
- they strive to improve the member experience and evaluate feedback
- happy to hear about my appreciation for guest verification procedure at resort pools during my AK stay over MD weekend
- while pool hopping was a perk for members and guests it has since been suspended
- Resort Leadership Teams are aware that non-registered guests continue to actively visit the various pools across resorts and I can be assured that resorts are actively making adjustments to ensure resort amenities, such as pools, can be enjoyed by all registered guests
- If I believe a non-registered guest is using the resort pool, I am invited to share it with one of the Leaders at the location. This will give them the opportunity to address the situation immediately