Using Delta Amex Skymiles for Continental flight

[ncbyrne]

Last January I redeemed 100,000 Delta Sky Miles (Amex card) for a two tickets on a non-stop, direct flight on Song Airlines. Since then, Song has stopped all flights from Newark Airport (EWR - NJ). After seeing the post about it on the DIS, I called and was able to tranfer my points - only 90,000 on Continental, for two first class tickets, although I had to extend my trip by three days in order to get the times we wanted. (A longer trip? Definitely NOT a problem.... ) Then last week I got a call from Delta telling me that was a time change - no big deal, still not a problem. However, since this flight time change, now the website no longer shows that I have tickets!! I literally spent HOURS on the phone with Delta, Continental, and Amex Sky Miles, trying to make certain that my itinerary was still confirmed. The next day, I accessed my account and it showed that I had reservations on DELTA airlines - same days, but completely different times and with Atlanta connections! I was livid! Back on the phone....When I call Continental, they say I need to speak with Delta because I made the reservation thru them. Delta insists that my ressies on Continental are still valid, still confirmed, but yet I cannot find it on line - only the Delta connections flight is listed! I'm worried that we'll get to the airport (our trip is Oct 13-24) and not have a seat. Have you ever had such problems trying to get a free flight with sky miles?

 

[CarolA]

Delta's website is not good at this.. If you are on a "partner" airline the info does not show since they don't have the flight numbers etc.. It's the same reason you can't search for CO award tickets on the DL site.

However, did they give you flight numbers and a confirmation number? If so, call and ask to see if you are show you on the flight (better yet ask if you are showing on the Delta connection flights) They should be able to email or mail you a new iteniary showing your current info even if the CO flights won't show on line. Also ask them to clean your iteniary on DL.com .. They can do that and if you are not on those DL fights they will go away. (I routinley have to have them clean this mess up after schedule changes)