Using credit from March 2020

[disneyduonj]

Anyone have any experience with this...
I am planning on going in January 2023 (using credit from tickets from cancelled March 2020 trip) - I had 3 day park hoppers but am only going for 2 days now so I should have an extra $140ish left over - the CM can't tell me if I will have the credit available in mydisneyexperience to use for Genie+ and ILL$ and transferred me to someone else (and there is an over 45 minute wait)...does anyone know if that credit will be available to me?

 

[disneyduonj]

If anyone is interested they did a one time courtesy refund back to my original form of payment (luckily for me I still had that credit card) - they were not able to just add to my account as a credit. It is a use it or lose it thing.