We booked in March with a teletext company and are due to travel on 16th Dec. (2 adults 2 kids, flights/villa/car to Orlando, 16 nights).
The tickets haven't arrived! I have been chasing them for a couple of week and had the usual brush off's.
Yesterday, after much questioning, the manager admitted the flights had not yet been booked, but "there were more ways to skin a cat"
Obviously this is extremely worrying! The company have been very unhelpful over the last few weeks... I have had to chase them, they have consistently failed with promises of return calls etc, although the manager did return a call late last night (to say he had not been able to book flights yet)!
When I sent in the payment of the final invoice, they contacted me (Oct) to say I had to pay a fuel surcharge of £60 per head!?! This now seems extremely strange given that no flights have been booked!
I have contacted ABTA and await their response (they are ABTA bonded)
My wife has phoned this morning, again expressing our concerns and the representative said that the company have no details of this booking, it is not booked with them, it is booked with a third party (name supplied) This third party is the company owner/manager!?!
We initially phoned the number from a teletext advert for this company, all correspondence has the company name on it. We are being told the names/ signitures on documentation are people that have now left their employment. We do not know what to do? who to contact next? Do we involve the police?
If we, at this late stage, ask to cancel, presumably the company will be able to say "thank you very much"and keep all our money, so we have to continue to allow them to attempt to book our holiday (but are they really doing anything)?
Obviously, we are very upset and confused! I would be extremely grateful to anyone that could offer me any advise.
We have decided we are going whatever the outcome, but cannot attempt to book alternative arrangements incase this one comes through!!!
Please help!!!
Ed
The tickets haven't arrived! I have been chasing them for a couple of week and had the usual brush off's.
Yesterday, after much questioning, the manager admitted the flights had not yet been booked, but "there were more ways to skin a cat"
Obviously this is extremely worrying! The company have been very unhelpful over the last few weeks... I have had to chase them, they have consistently failed with promises of return calls etc, although the manager did return a call late last night (to say he had not been able to book flights yet)!
When I sent in the payment of the final invoice, they contacted me (Oct) to say I had to pay a fuel surcharge of £60 per head!?! This now seems extremely strange given that no flights have been booked!
I have contacted ABTA and await their response (they are ABTA bonded)
My wife has phoned this morning, again expressing our concerns and the representative said that the company have no details of this booking, it is not booked with them, it is booked with a third party (name supplied) This third party is the company owner/manager!?!
We initially phoned the number from a teletext advert for this company, all correspondence has the company name on it. We are being told the names/ signitures on documentation are people that have now left their employment. We do not know what to do? who to contact next? Do we involve the police?
If we, at this late stage, ask to cancel, presumably the company will be able to say "thank you very much"and keep all our money, so we have to continue to allow them to attempt to book our holiday (but are they really doing anything)?
Obviously, we are very upset and confused! I would be extremely grateful to anyone that could offer me any advise.
We have decided we are going whatever the outcome, but cannot attempt to book alternative arrangements incase this one comes through!!!
Please help!!!
Ed